The Sebel Sydney Chatswood

Good location, in Chatswood. Apartment style and spacious. Good size kitchen. Good and friendly service from all staff. Near nice restaurants and other food outlets. Close to train and metro station and other facilites.

DO NOT STAY HERE! This was easily the worst hotel experience we have ever had. On arrival to the apartment there was a very bad smell emanating from the laundry. When we down to reception to tell them about this the woman at the desk asked "what did we mean?" and had to be convinced that there was an unpleasant aroma. While we were out someone sprayed air freshener around to mask the smell. The balcony was filthy from some type of construction or renovation work. There were cigarette butts laying about. There were cement stains on the windows which were, again, filthy. Curtains in all the rooms were dirty, stained and in the living area torn. Tried to cook breakfast on our first morning there only to discover that the stove didn't work. Had to wait for someone to fix it. The stove itself had obviously not been cleaned in a very long time. Clothes dryer did not work. There was no clothes rack or pegs which is standard in most apartments. All rooms were generally dirty and in dire need of a good clean. Unable to use the dishwasher because the lid on the compartment that held the dishwasher powder wouldn't close. No dishwashing liquid. The kettle leaked, wobbled on it's heating plate and generally looked unsafe. There was hair left behind by previous tenants in both shower recesses. No tea towels or cleaning cloths in the kitchen. Rang reception and asked if we could get a tea towel. Our request was met with laughter! The tea towel never arrived. Water pressure in the master shower was very low. Trying to regulate the water temperature whilst having a shower was near impossible. It was either scalding hot or freezing cold. The room key card did not work at one point and we had to get reception to come up to our room at 11pm to let us into the room. No Foxtel which is just about standard everywhere else, even in tiny country motels. Expected to pay for WiFi. The Sebel used to have a good name but this place is just trashing that reputation! It's blatantly obvious that no one cleans the rooms properly, checks the facilities in the rooms or even cares.

Really disappointed with our stay at this hotel. Our room was tidy but not clean, dusty, stains, chipped tiles, mouldy. Very old and tired! Balcony unable to be locked and had construction material and panes of glass, buckets of cement amount other items so balcony unable to be used. We were not told of this when booked! The worst part was the heating would not work, in the middle of winter. We called down stairs and they came and checked it out but were unable to fix it, offered us two tiny blow heaters which we did not feel were safe to keep on over night, so we froze! We were told by management they are individually owned and they just managed them! Would not stay here or recommend anyone else do either!

I have stayed here many times over many years and I will never stay here again. There was rubbish in the bin from a previous stay, the balcony was prized shut with a block of wood and scaffolding on the balcony - i wasn't advised of work being done, the bed was broken and if you sat on the edge you ended up on the floor, the bathroom had a airvent patched with sticky tape, my internet didn't work and i had to ask twice for a code, there was no one on reception when I left.

Absolutely terrible! Would never stay here again. It started with a 2 1/2hour delay to our check in; partly because they had run out of sheets. Then they made our king size bed with perhaps queen sized sheets- sideways - top and bottom!! The place is filthy and in desperate need of maintenance. I don’t think the air con intake filter had ever been cleaned. The fridge had mould in the back. The lock from the balcony to our children’s bedroom was held on by one flimsy screw. The dishwasher leaked all over the kitchen floor and onto the living room carpet. The clothes dryer doesn’t have a filter so it spews lint all over the place. We raised all of these issues with reception. The only thing fixed was our sheets.