Pullman Bunker Bay Resort Margaret River Region 5 gwiazdki

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Dear NB, Thank you for taking the time to share your detailed feedback about your stay with us. We truly value hearing about our guests’ experiences, as it helps us to continuously improve. We’re delighted that you appreciated our world-class location and found your 3-bedroom setup convenient for your group. Our natural surroundings are indeed one of our greatest assets, and it’s wonderful to hear that you could enjoy them. Regarding the flies, we understand that they can be a challenge during the summer months, especially for guests not accustomed to the Australian climate. While it is difficult to completely control nature, we are exploring additional measures to manage this issue better. We appreciate your acknowledgment of our team members’ efforts. Many of our staff come from diverse backgrounds, and while they work hard to provide excellent service, we recognize the importance of comprehensive training and local knowledge. Your feedback is helpful in this regard, and we’ll use it to enhance our team development programs. We regret to hear that certain areas of the resort, such as the walkways, did not meet your expectations. Your safety and comfort are our top priorities, and we have shared your concerns with our maintenance team to ensure that necessary improvements are made promptly. As for breakfast and pricing, your points are well noted. We strive to provide great value for our guests, and we’ll review how we can elevate the experience further. Lastly, we apologize if you felt there was a lack of managerial presence during your stay. Connecting with our guests is important to us, and we’ll take steps to ensure that future guests feel more engaged and welcomed by the management team. Thank you once again for your constructive feedback and for your loyalty over the years. We hope to welcome you back in the future and provide you with a stay that truly reflects the high standards we strive for. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Ian, Thank you for sharing your feedback about your recent stay with us at Pullman Bunker Bay Resort. We're delighted you enjoyed the beautiful natural setting and the convenience of our spacious rooms and reliable WiFi. The stunning location truly is one of the highlights of this part of the world, and we're glad you had the chance to explore it. We’re sorry to hear about the challenges you faced during your stay, particularly with the flies, breakfast, and aspects of service. While we can’t control all elements of nature, we recognize how frustrating the flies can be and encourage guests to take precautions during the warmer months. We will also review our operational practices to see how we can better manage the check-in process and provide clearer guidance to rooms, especially after dark. Your feedback about breakfast is disappointing to hear, as we aim to provide a consistently high-quality dining experience. We’ll work closely with our culinary team to address these concerns and ensure the offerings meet our guests’ expectations. We also appreciate your understanding of the vibrant atmosphere during school holidays. For guests seeking a quieter experience, we recommend visiting outside of peak periods. Thank you again for sharing your experience with us. We value your insights and will use them to improve our services. We hope to welcome you back to Pullman Bunker Bay for a stay that better reflects the high standards we strive for. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Daydream574728, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re pleased that you enjoyed the breathtaking location of Pullman Bunker Bay and found the villa’s kitchen facilities convenient for your needs. The natural beauty of the Margaret River region truly is a highlight, and we’re glad you had the opportunity to explore it. We sincerely apologize for the challenges you experienced, particularly with the villa allocation and clarity regarding our policies. Your feedback about the three-bedroom villa availability is well taken, and we will review how this is communicated during the booking process to ensure transparency and avoid future misunderstandings. We’re also disappointed to hear that the cleanliness of certain areas and your Christmas Lunch experience did not meet your expectations. Maintaining high standards of cleanliness and offering exceptional dining experiences are top priorities for us, and we’ll address these issues with our team to ensure improvements are made. We regret that you felt there was a lack of managerial presence during your stay. This is not the level of service we strive to provide, and we’ll take steps to ensure that management is more accessible and attentive to our guests’ needs moving forward. Thank you again for your honest feedback. It’s only through guest insights like yours that we can continue to improve. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the potential of our extraordinary location. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Uva, Thank you for sharing your feedback with us. We are deeply sorry to hear that your experience at Pullman Bunker Bay Resort did not meet your expectations. We truly appreciate your kind words about our beautiful location, but we regret that the condition of your villa and the service you received fell short of the high standards we strive to provide. Your comments about the cleanliness, furniture condition, and room readiness are concerning, and we sincerely apologize for these shortcomings. We are especially disappointed that the bed configuration and delayed room availability caused inconvenience during your stay. This is not reflective of the service we aim to deliver, and we acknowledge that more attention to detail and leadership are needed to ensure our guests feel welcomed and cared for. Please know that your feedback has been shared with our management team, and we are taking immediate steps to address these issues, including refreshing our villas and enhancing our team training programs. We deeply value your input, and we hope you might consider giving us another opportunity to provide the exceptional experience you deserve. If there’s anything we can do to assist further, please don’t hesitate to reach out to us directly. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region