Pullman Bunker Bay Resort Margaret River Region 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 634

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42 Bunker Bay Road, off Cape Naturaliste Road, 6281 Naturaliste, Australia

Opis

O hotelu

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

  • Gold Medal in 5 Star Luxury accommodation as well as Hall of Fame at WA Tourism Awards 2025

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Lokalizacja hotelu

Pullman Bunker Bay Resort Margaret River Region

42 Bunker Bay Road, off Cape Naturaliste Road
6281 Naturaliste
Australia

Pozycja GPS:-33.544855, 115.033599

Telefon
Faks +61 8 9756 9103

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

OTHER SIDE OF THE MOON

Other Side of the Moon is a stylish restaurant and bar featuring modern Australian cuisine underpinned by a Mediterranean feel. Overlooking Bunker Bay and the sweeping Indian Ocean, this is a perfect spot for that romantic evening.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 634

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 707

HORRIBLE STAY NOT FRIENDLY

Ocena na stronie TripAdvisor 1.0/5

paris75_9 Opinia zatwierdzona w TripAdvisor

Disappointing stay for a 5-star hotel and for the service without smile and kindness The resort itself is beautiful, but our experience was very disappointing. The room was outdated, the staff often unfriendly, and we were never escorted to our table. We were not informed about the special Christmas lunch on the 25th, nor that the 25th and 26th were public holidays and that nothing would be open. We even had to eat a club sandwich at a gas station on Christmas Day, which is unbelievable for a 5-star hotel. The noise from children in the adjacent villas early in the morning was not mentioned. Only a few staff members, like a young man at reception and Suzanne, were friendly. For the price paid, the service and facilities are not up to standard. Not recommended.

A comedy of errors

Ocena na stronie TripAdvisor 3.0/5

AnthonyTravellerAsia Opinia zatwierdzona w TripAdvisor

I stayed for two nights over Christmas, my first stay at the hotel, overall the stay was marred by a number of issues, most of which have also been stated in previous reviews. Shame nothing is being done about issues so often raised. Cake and Ants However, in this instance, these issues were enhanced in ways not seen since “Fawlty Towers”. I ordered one of their Christmas cakes and as requested this was left in my room. However, ants found it before I did so I it returned to the front desk asking for a full replacement for me to collect on departure, this was acknowledged. So you can imagine my dismay when I returned to my room sometime later to find the replacement cake back in the room, now also covered in ants. The cake was finally replaced at checkout ( I was told I can’t cancel the order) The Cake while well-presented was quite dry. Food and Dining Notwithstanding the cake incident, my room service order of Chicken Caesar Salad while timely, did not come with Chicken. Breakfast Buffet spread confusingly around the place, with service in the only restaurant being hap hazard and rushed, and no I did not like being seated as a single diner behind a pole. The Dinner menu limited and provided on “dog eared” single piece of flimsy paper. Neither Main dish ordered was in any way remarkable. Rooms / Outdoors Poorly maintained, chipped and scratches in old furniture , lots of cobwebs on the lakeside patio and surrounds. Rubbish along the pathways etc (see photos) In summary, the five star location is spoiled by a 3 star offering and service. Simply not worth the price paid.

Dear Anthony Thank you for taking the time to share your feedback following your recent stay. I’m very sorry to hear about the issues you experienced with your Christmas cake and dining, and I completely understand your disappointment. Your comments have been shared with our teams to ensure these matters are addressed. I also wanted to let you know that we are planning a refurbishment of our villas later this year, which will enhance the rooms and overall guest experience. We truly hope to have the opportunity to welcome you back in the future and provide the high standards we aim for. Kind regards, Raelene

Very disappointing

Ocena na stronie TripAdvisor 2.0/5

kumeshinih Opinia zatwierdzona w TripAdvisor

The room was neat and clean. Service was acceptable overall. Housekeeping did not occur until 4 pm the following day. This fell short of reasonable expectations of a 5-star resort. The resort did not meet the five star standard advertised but was priced as such. Appreciated that the resort upgraded the room, which made me wonder how much more money I would have wasted if I actually booked that room. Breakfast was disappointing and below a five star standard. Food lacked flavour. Several items appeared to be supermarket products that were reheated. Presentation was basic. Dinner was excellent on both occasions. Flies were a major issue across the resort and had a serious negative impact on the holiday. No fly deterrents were in place. Guests received no warning. Management of this issue was inadequate. The best part of the holiday was the secluded private beach. The setting offered privacy and quiet and stood out as the only positive aspect of the stay. I hope the resort does not send an apology. Payment has already been made and no refund will be offered, so a wasted effort. An apology would not change the outcome. Based on this experience, a return visit will not occur.

Dear Kumeshinih Thank you for sharing your detailed feedback. While we are pleased that you enjoyed the privacy and tranquility of our secluded beach, we are concerned that other aspects of your stay did not meet the standards you expected. Your comments regarding housekeeping timing and breakfast quality have been shared with our teams for review and improvement. Regarding the flies, at this time of year in the South West they are unfortunately a normal occurrence. We do provide complimentary fly nets for our guests, and we regret that this did not fully resolve the issue for you. We are also excited to advise that a refurbishment of our villas is planned later this year, which will enhance the overall comfort and presentation of our property. Thank you again for your input, and we appreciate you taking the time to provide constructive feedback. Kind regards, Raelene

Amazing

Ocena na stronie TripAdvisor 5.0/5

Manatee10987654321 Opinia zatwierdzona w TripAdvisor

Absolutely fabulous place to stay. The villa’s are luxury and so clean and the king bed is heavenly. Buffet breakfast (which is included) cannot be faulted and you get to enjoy it from the hilltop restaurant overlooking the infinity pool and the gorgeous ocean of bunker bay. Special shout out to Edith at the pool bar who goes above and beyond to make you feel welcome. Honestly we don’t want to leave!!

Dear Manatee, Thank you so much for sharing such a wonderful review of your stay with us. We are absolutely delighted to hear how much you enjoyed your time at the resort and that our villas, breakfast experience, and breathtaking views over Bunker Bay made your stay so memorable. It is especially rewarding to know that our buffet breakfast and hilltop restaurant added to your experience, and I will be sure to pass on your very kind words to our culinary team. A special thank you as well for recognising Edith at the pool bar — she will be thrilled to know her genuine care and hospitality made such a positive impression. We truly appreciate your feedback and are so pleased that you found your stay relaxing and hard to leave. We hope to have the pleasure of welcoming you back again very soon for another unforgettable visit. Kindest regards, SUSANA BENTO ASSISTANT MANAGER Pullman Bunker Bay Resort

Ok but not great

Ocena na stronie TripAdvisor 3.0/5

WellingtonDuke Opinia zatwierdzona w TripAdvisor

Ok but not great. There are some things which definitely could be improved; (1) the wifi is not reliable - which is unacceptable in late 2025; (2) while the staff are very friendly, there aren’t many of them; (3) the fridge froze our food; (4) the dishwasher and a toilet weren’t working properly; (even after advising staff); and (5) we had to wait 1.5 hours to be served at dinner. The location is exceptional and the accomodation is clean and comfortable so the resort could be outstanding with a bit more effort.

Dear WellingtonDuke, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed our location and found the accommodation clean and comfortable. However, we sincerely apologize for the issues you encountered with the Wi-Fi, fridge, dishwasher, toilet, and service delays during dinner. Your feedback is very important to us, and we are reviewing these points with our teams to ensure improvements are made so that future stays meet the high standards we aim to provide. We truly appreciate your detailed comments and hope we have the opportunity to welcome you back for a seamless and outstanding experience. Warm regards, Indiana Duzer Front Office Supervisor

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 092 Liczba opinii 9.5/10 Lokalizacja
  • 1 879 Liczba opinii 6.8/10 Pokój
  • 2 239 Liczba opinii 7.5/10 Obsługa
  • 34 Liczba opinii 5/10 Internet
  • 1 231 Liczba opinii 5.8/10 Jedzenie
  • 631 Liczba opinii 7.8/10 Śniadanie
  • 548 Liczba opinii 4.6/10 Czystość
  • 333 Liczba opinii 5.6/10 Dobra oferta cenowa

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