Pullman Bunker Bay Resort Margaret River Region 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 3.540 beoordelingen

Pullman Bunker Bay Resort Margaret River Region - Image 1
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Omschrijving

Extras van het hotel

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

Onze accommodaties

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Hotel locatie

Pullman Bunker Bay Resort Margaret River Region

Bunker Bay Road, off Cape Naturaliste Road
6281 BUNKER BAY
Australië

Gps:-33.544855, 115.033599

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

OTHER SIDE OF THE MOON

Restaurant Other Side of the Moon is een stijlvol restaurant met een moderne Australische keuken en mediterrane uitstraling. Met uitzicht op Bunker Bay en de prachtige Indische Oceaan is dit een perfecte plek voor een romantische avond.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.4/5  3.540 beoordelingen

TripAdvisor score  4.0/5  2.620 beoordelingen

Lack of customer service Re room functionality

Tripadvisor-waardering 3.0/5

Dorothy K Gecertificeerde beoordeling door TripAdvisor

So looking forward to our stay at Bunker Bay however was disappointed because on arrival at our room the TV'S were not working. Apparently a cable fault was to blame however there was no effort to relocate us to another room so the attitude was to just suck it up which is not great customer service. Our package included two complimentary drinks and a meal at the restaurant. The menu we were offered was tailored for Luxury Escapes people and additional costs applied for some items. The wine we were offered was not on the beverage list and once again it was for Luxury Escapes people.

Dear Dorothy, Thank you for your feedback. I’m truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the TV was not functioning and that we didn’t offer a room change. This does not reflect our commitment to providing excellent customer service. I also apologize for the confusion regarding your package and the menu offerings. Your comments about the wine and menu options will be addressed with our team to ensure clearer communication in the future. We appreciate your insights, and I hope you’ll give us another chance to provide you with the exceptional experience we aim to deliver. Warm regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort

Most-relaxing stay.

Tripadvisor-waardering 4.0/5

KerryC910 Stellen - Gecertificeerde beoordeling door TripAdvisor

Very relaxing stay. Quiet room with comfortable bed. Lovely big bath. Little garden out back of room to sit and read and listen to birds. Delicious breakfast and dinner. Very good service. Easy driving to close by wineries and breweries for lunch

Dear Kerry, Thank you for your wonderful review! We’re thrilled to hear that you had a relaxing stay and enjoyed the comfort of your room, the lovely garden, and our delicious meals. It’s great to know that our location made it easy for you to explore the nearby wineries and breweries. Your kind words about our service mean a lot to us. We look forward to welcoming you back to Pullman Bunker Bay Resort for another peaceful getaway! Warm regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort

Resort Villaggio

Tripadvisor-waardering 4.0/5

alessandraworld Gecertificeerde beoordeling door TripAdvisor

Bella struttura con appartamenti tutti ad un piano sparsi per il resort. Camere grandi con mega saloni dotati di lavatrice, asciugatrice e cucina. Buona e molto varia anche la colazione, peccato per il ristorante per la cena dove l'aria condizionata è altissima!

Dear Alessandra, We very much appreciate your review regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon! Kindest regards, Susana Bento Front Office Assistant Manager

mooie locatie maar zeer ontevreden over het onderhoud van de resort.

Avis-klantbeoordeling 2.5/5

Christine Gezinnen - ALL bevestigde berichten

de resort heeft enorm veel potentieel maar is zeer slecht onderhouden. De kamers zijn zeer vuil en moeten dringend opgefrist worden (doucheglas, douchekranen,....) De safe, kluis was stuk maar werd na meerdere meldingen niet hersteld. Het ontbijt is zeer duur in verhouding met het aanbod, en is ook hier niet netjes... we keken enorm uit naar ons verblijf maar zijn enorm teleurgesteld.

Geachte Christin S., Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding the cleanliness of the rooms and the maintenance issues have been taken seriously, and we are addressing them with our housekeeping and maintenance teams to ensure immediate improvements. We understand the importance of a comfortable and enjoyable stay, and it is disheartening to learn that we fell short of your expectations. Rest assured, steps are being taken to refresh the rooms, repair the reported issues, and enhance our overall service quality. Regarding the breakfast pricing, we appreciate your input, and we will review our offerings to ensure they align better with our guests' expectations. We value your feedback as it helps us identify areas for improvement. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve. Matt McClure Director of Operations

Überteuert und schlechte Servicequalität

Tripadvisor-waardering 3.0/5

manuelmaier1981 Stellen - Gecertificeerde beoordeling door TripAdvisor

Leider das Geld nicht wert. Das Hotel bzw die Zimmer sind etwas in die Jahre gekommen. Zudem mangelt es an Service und Qualität. Ein Grossteil des Personals besteht aus Backpackern, welche ungelernt, ohne Anweisung und unmotiviert arbeiten. Bemerkbar wird die vor allem beim Housekeeping. Dies wurde meist erst gegen 18 Uhr durchgeführt und mehr als Handtuchtausch war nicht drin. Definitiv keine 5 Sterne, max. 3.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.019 beoordelingen 9.5/10 Locatie
  • 1.802 beoordelingen 7.2/10 Kamer
  • 2.159 beoordelingen 8/10 Service
  • 46 beoordelingen 4.2/10 Wifi
  • 1.173 beoordelingen 5.9/10 Eten
  • 704 beoordelingen 8.2/10 Ontbijt
  • 537 beoordelingen 4.9/10 Netheid
  • 322 beoordelingen 5/10 Goede prijs-kwaliteitsverhouding

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