プルマン バンカー ベイ リゾート マーガレット リバー リージョン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,636 件のレビュー

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プルマン バンカー ベイ リゾート マーガレット リバー リージョン - Image 1
プルマン バンカー ベイ リゾート マーガレット リバー リージョン - Image 2
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プルマン バンカー ベイ リゾート マーガレット リバー リージョン - Image 4
Bunker Bay Road, off Cape Naturaliste Road, 6281 バンカーベイ, オーストラリア

説明

ホテルのその他の情報

  • 人里離れた海辺の立地と手つかずの海の景色

  • 世界一流のワイン産地、マーガレットリバー

  • 受賞歴を誇るデイスパがくつろぎと癒しの時間をお約束

  • Gold Medal in 5 Star Luxury accommodation as well as Hall of Fame at WA Tourism Awards 2025

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ホテル所在地

プルマン バンカー ベイ リゾート マーガレット リバー リージョン

Bunker Bay Road, off Cape Naturaliste Road
6281 バンカーベイ
オーストラリア

GPS:-33.544855, 115.033599

電話番号
ファックス +61 8 9756 9103

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

OTHER SIDE OF THE MOON

レストラン&バー「アザーサイドオブザムーン」は、地中海風のアレンジを加えたオーストラリアの現代料理が自慢です。バンカーベイと広大なインド洋を眺めながら、ロマンチックな夕べを心ゆくまでお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,636 件のレビュー

トリップアドバイザーの評価  4.0/5  2,709 件のレビュー

Nice resort but needs to lift service

トリップアドバイザーの評価 3.0/5

T9664BJdavids トリップアドバイザー認証口コミ

The resort has nice facilities, such as a generous sized rooms, a pool, restaurant, a spa, tennis courts and direct access to the beach. But, it was let down by service and lots of small disappointments. The bath in the room doesn’t have any soap, bubble bath or salts. The room service was average and the restaurant food only good and nothing more. The pool is crowded and one EV slow charger. Also had problems galore with Accor ALL membership benefits being denied and lots of back and forth that failed to resolve it - so denied all status tier benefits!

Disappointing

トリップアドバイザーの評価 3.0/5

Bruce W トリップアドバイザー認証口コミ

Had a Lakeview Villa, 1 day after our stay on special $200 cheaper Room was tired, furniture very weathered with timber tops cracking. Deck had rotten board, with bird poo on the glass Had Wagyu for dinner, ordered medium came medium rare was tough and stringy. Did not taste like waygu I have had in the past, quite disappointing

HORRIBLE STAY NOT FRIENDLY

トリップアドバイザーの評価 1.0/5

paris75_9 トリップアドバイザー認証口コミ

Disappointing stay for a 5-star hotel and for the service without smile and kindness The resort itself is beautiful, but our experience was very disappointing. The room was outdated, the staff often unfriendly, and we were never escorted to our table. We were not informed about the special Christmas lunch on the 25th, nor that the 25th and 26th were public holidays and that nothing would be open. We even had to eat a club sandwich at a gas station on Christmas Day, which is unbelievable for a 5-star hotel. The noise from children in the adjacent villas early in the morning was not mentioned. Only a few staff members, like a young man at reception and Suzanne, were friendly. For the price paid, the service and facilities are not up to standard. Not recommended.

Dear Paris Thank you again for sharing your feedback. We’re truly sorry that aspects of your stay didn’t meet your expectations and that you weren’t able to enjoy Christmas lunch with us. We did communicate to all guests in advance about the Christmas Day luncheon, and some tables were available for our in-house guests. In-room dining was also operating, and a menu was available at the pool bar—our apologies if this information was missed. On Boxing Day, all resort areas were open with no restrictions, and we’re sorry for any confusion. We really appreciate your kind words about our resort’s beauty and the staff who made a positive impression, such as Suzanne and the young gentleman at reception. We’re also excited to share that a refurbishment of our villas is planned later this year to enhance comfort and the overall guest experience. Kind regards, Raelene

A comedy of errors

トリップアドバイザーの評価 3.0/5

AnthonyTravellerAsia トリップアドバイザー認証口コミ

I stayed for two nights over Christmas, my first stay at the hotel, overall the stay was marred by a number of issues, most of which have also been stated in previous reviews. Shame nothing is being done about issues so often raised. Cake and Ants However, in this instance, these issues were enhanced in ways not seen since “Fawlty Towers”. I ordered one of their Christmas cakes and as requested this was left in my room. However, ants found it before I did so I it returned to the front desk asking for a full replacement for me to collect on departure, this was acknowledged. So you can imagine my dismay when I returned to my room sometime later to find the replacement cake back in the room, now also covered in ants. The cake was finally replaced at checkout ( I was told I can’t cancel the order) The Cake while well-presented was quite dry. Food and Dining Notwithstanding the cake incident, my room service order of Chicken Caesar Salad while timely, did not come with Chicken. Breakfast Buffet spread confusingly around the place, with service in the only restaurant being hap hazard and rushed, and no I did not like being seated as a single diner behind a pole. The Dinner menu limited and provided on “dog eared” single piece of flimsy paper. Neither Main dish ordered was in any way remarkable. Rooms / Outdoors Poorly maintained, chipped and scratches in old furniture , lots of cobwebs on the lakeside patio and surrounds. Rubbish along the pathways etc (see photos) In summary, the five star location is spoiled by a 3 star offering and service. Simply not worth the price paid.

Dear Anthony Thank you for taking the time to share your feedback following your recent stay. I’m very sorry to hear about the issues you experienced with your Christmas cake and dining, and I completely understand your disappointment. Your comments have been shared with our teams to ensure these matters are addressed. I also wanted to let you know that we are planning a refurbishment of our villas later this year, which will enhance the rooms and overall guest experience. We truly hope to have the opportunity to welcome you back in the future and provide the high standards we aim for. Kind regards, Raelene

Very disappointing

トリップアドバイザーの評価 2.0/5

kumeshinih トリップアドバイザー認証口コミ

The room was neat and clean. Service was acceptable overall. Housekeeping did not occur until 4 pm the following day. This fell short of reasonable expectations of a 5-star resort. The resort did not meet the five star standard advertised but was priced as such. Appreciated that the resort upgraded the room, which made me wonder how much more money I would have wasted if I actually booked that room. Breakfast was disappointing and below a five star standard. Food lacked flavour. Several items appeared to be supermarket products that were reheated. Presentation was basic. Dinner was excellent on both occasions. Flies were a major issue across the resort and had a serious negative impact on the holiday. No fly deterrents were in place. Guests received no warning. Management of this issue was inadequate. The best part of the holiday was the secluded private beach. The setting offered privacy and quiet and stood out as the only positive aspect of the stay. I hope the resort does not send an apology. Payment has already been made and no refund will be offered, so a wasted effort. An apology would not change the outcome. Based on this experience, a return visit will not occur.

Dear Kumeshinih Thank you for sharing your detailed feedback. While we are pleased that you enjoyed the privacy and tranquility of our secluded beach, we are concerned that other aspects of your stay did not meet the standards you expected. Your comments regarding housekeeping timing and breakfast quality have been shared with our teams for review and improvement. Regarding the flies, at this time of year in the South West they are unfortunately a normal occurrence. We do provide complimentary fly nets for our guests, and we regret that this did not fully resolve the issue for you. We are also excited to advise that a refurbishment of our villas is planned later this year, which will enhance the overall comfort and presentation of our property. Thank you again for your input, and we appreciate you taking the time to provide constructive feedback. Kind regards, Raelene

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,094 件のレビュー 9.4/10 ロケーション
  • 1,873 件のレビュー 6.8/10 客室
  • 2,238 件のレビュー 7.5/10 サービス
  • 36 件のレビュー 4.4/10 インターネット
  • 1,226 件のレビュー 5.8/10 料理
  • 628 件のレビュー 7.8/10 朝食
  • 542 件のレビュー 4.7/10 清潔さ
  • 329 件のレビュー 5.6/10 お値打ち度

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。