Dear Mr S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us, and for your loyalty as an ALL Classic member. We are delighted that you appreciated our spacious, nature-integrated resort setting, the design and comfort of the villa suites, and our beautiful beach location. It is also pleasing to know that you found the booking process via the ALL App simple and convenient. At the same time, we sincerely thank you for your constructive comments. We apologise for the empty bottles you noticed along the pathways outside the villas. This certainly does not reflect the standards we aim to maintain, and your feedback has been shared with our housekeeping and grounds team to ensure more frequent checks are carried out. We also appreciate your remarks regarding breakfast and will review this internally as we continuously look for ways to enhance the guest experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Warm regards, Indiana Duzer Assistant Manager

Lieber Michael , Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns sehr zu hören, dass Sie unsere Lage am Meer sowie den freundlichen Empfang an der Rezeption und die großzügigen Zimmer genossen haben. Gleichzeitig bedauern wir sehr, dass Ihre Terrasse und das kulinarische Erlebnis im Restaurant nicht Ihren Erwartungen entsprochen haben. Ihre Rückmeldung ist für uns äußerst wertvoll, und wir werden sie mit unserem Küchen- und Gartenteam teilen, um gezielt Verbesserungen vorzunehmen. Wir hoffen, Sie dennoch eines Tages wieder bei uns begrüßen zu dürfen und Sie dann mit einem rundum positiven Aufenthalt zu überzeugen. Mit freundlichen Grüßen Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Tanja, Thank you for sharing your feedback. We sincerely apologise for the inconveniences you experienced during your stay. We understand how frustrating it can be when your room is not ready upon arrival, and we regret that we were unable to offer you the amenities you expected, such as snacks or wine. We will work with our team to ensure better communication regarding room readiness in the future. We also apologise for the issues with room service and the breakfast buffet, including the shortages and long wait times at the coffee machine. We will address these concerns with our staff to improve efficiency and service quality. We truly appreciate your feedback, as it helps us enhance our services. We hope you will consider staying with us again and allow us the opportunity to provide you with a much improved experience. Kind regards, Alicia Fielding Food & Beverage Manager

Dear Ralf L., Thank you for your feedback! We're so glad to hear that you enjoyed our facility and had a positive experience with our friendly service. It's also great to know that you enjoyed the breakfast. We truly appreciate your kind words and look forward to welcoming you back for another stay in the future! Warm regards, Lola Arce Front Desk Assistant Manager Pullman Bunker Bay Resort

Dear Brandt C., Thank you for your feedback. We're pleased to hear you appreciated our location. We sincerely apologize for the power outage during your stay and understand the inconvenience it caused. We will review this issue to ensure it is addressed promptly. Additionally, we will look into improving our lighting, furniture, and Wi-Fi to provide a better overall experience for our guests. We also appreciate your comments regarding our selection and customer service, and we will work on enhancing these aspects to ensure a more personalized and exceptional experience in the future. We hope to have the opportunity to welcome you back and provide an improved stay. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region