悉尼海德公园铂尔曼酒店 5 星

客户意见评级 4.3/5 13,255 评论

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悉尼海德公园铂尔曼酒店
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酒店其他优惠

  • 行政级客房住宿可使用行政酒廊

  • 酒店位于标志性的海德公园对面,坐享艺术、零售和商务区的中心位置

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

悉尼海德公园铂尔曼酒店

36 College Street
2000 悉尼
澳大利亚

电话: +61293618400

传真: (+61)2/93618599

从 14h00 办理登记入住手续

从 11h00 办理退房手续

  • MUSEUM STATION :  CITY CIRCUIT

  • 乘飞机

    SYDNEY 达到 12公里 / 7.46 英里

GPS :-33.876042, 151.212419

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 2 餐厅
  • 1 酒吧
  • 早餐
    • 自助餐 额外收费
    • 点菜早餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 10 会议室
  • 商务中心
    • 商务中心提供工作人员支持服务
    • 自助商务中心
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 241 间客房
    • 6 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 241 间禁烟客房
    • 23 多个楼层
  • 酒店使用的语言
    • 普通话
    • 韩语
    • 印度尼西亚语
    • 越南语
    • 德语
    • 英语
    • 西班牙语
    • 俄语
  • 休息室
    • 行政酒廊
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 快捷退房
  • 行李寄存
    • 行李寄存
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 提供办公桌设施
    • 耳机
    • 桌面插头和转换插座
  • 接待处提供保险箱
    • 接待处提供保险箱
  • 货币兑换
    • 货币兑换
入住酒店
  • Self-Parking 额外收费
    • 酒店内
    • 98 多个停车位
    • 私人
    • 特斯拉充电器
    • 停车场全天候开放
    • 代客泊车
  • Valet Parking 额外收费
    • 酒店内
    • 98 多个停车位
    • 私人
    • 特斯拉充电器
    • 停车场全天候开放
    • 代客泊车
护理
  • Rooftop Heated Pool
    • 外部
  • Sauna
    • 酒店内
  • Jacquzzi
    • 酒店内
  • Gymnasium
    • 酒店内
家庭
  • 儿童服务
    • 卡通电视频道

我们的客房

悉尼海德公园铂尔曼酒店客房拥有高雅豪华的布置,环境私密,空间宽敞,是商务游客和休闲游客的绝佳隐居之所。寻找悉尼酒店的客人可从这家令人印象深刻的悉尼酒店的各种房型中 随心选择,包括行政房、尊贵房和高级房。每间客房都拥有时尚的装饰,配备大理石浴室、办公桌、宽带上网、迷你冰箱、iPod 扩展坞座和纯平电视。

您的会议和活动

我们的会议室

  • 会议室数量:10

  • 最大面积:264 平方米

  • 最大容量:250 个人

  • 最大宴会容量:180 个人

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悉尼海德公园铂尔曼酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

13,255 评论

TripAdvisor 评级 4.0/5

2,812 评论

High Expectations Dissappointing Results

Tripadvisor 评级 1.0/5

smacjan1 Business - 20/07/2020 经 TripAdvisor 认证的评论

When I stay at a Pullman I have high expectations and the reputation of Pullman Hyde Park gave me confidence that my expectations would be met. However: 1. My initial Impression was check in where there was no assistance with my bags - although the girl was polite. 2. I then moved my car to the car park which was filthy (discarded rubber/surgical gloves; litter takeaway food wrapping all over the place, floor covered in drink or other liquid stains - just an over view). 3. Went to my room and the toilet didn't flush - 2 days t fix with me flushing the toilet with the kettle. 4. Wanted to take a bottle of wine up to my room after dinner. After a couple of days, I found out that they were charging me restaurant prices and if I ordered as room service, the wine was $20 cheaper. On the next night, I asked if I could get the cheaper price if I ordered and took it up with me. The girl enquired and while I was accommodated, I was asked a few times who told me - it felt like an interrogation so they could punish the person. While the room itself was otherwise comfortable and the staff in general were polite - what I just described makes this a poor experience. I get it that the CORONA Virus response means a wound back service and I appreciate the pressure that the team is under to meet requirements for safety. But … I'll leave it at that.

Not quite ready post COVID

Tripadvisor 评级 4.0/5

Teamcruising 10/06/2020 经 TripAdvisor 认证的评论

We were very excited to have our first weekend away in 3 months, post COVID. Unfortunately the hotel was not quite ready for guests. The bar and restaurant were not open, the cafe was only open from 7am-6pm and the staffing was too low. Whilst it is difficult for hotels to deal with low occupancy post COVID, providing a lower level of service will not encourage guests to stay. Closed services should be advised by email when guests have made a booking, to manage expectations. We had a confirmed dinner booking that was cancelled at 3.30pm because the cafe was not open. We were offered room service or to sit alone in the cafe but we can do that at home. Luckily after making several phone calls we got a booking at Diethnes.

Average in every way

Tripadvisor 评级 2.0/5

AndrewFX Business - 15/03/2020 经 TripAdvisor 认证的评论

Just really average from the check in experience to the overall service levels. It’s a 3 star hotel from my experience. Good location and everything else is just average at best. Much better hotels to stay in around Sydney CBD than this one.

Great Stay

Tripadvisor 评级 5.0/5

Kaia S 01/03/2020 经 TripAdvisor 认证的评论

Very comfy room on the executive floor overlooking Hyde Park. Enjoyed the drinks and canapes in the Executive lounge. Very friendly stall and always helpful. A big surprise for my wife was the birthday cake, very nice. Thank you.

Not quite the stay we expected

Tripadvisor 评级 3.0/5

kyliejoan 19/02/2020 经 TripAdvisor 认证的评论

We had booked 3 nights at the Pullman. When we arrived it was a bit early to check in so we went to the café to get some lunch. We were able to get into our room a bit before 2pm. The room was nice, very spacious and a lovely view over hyde park, however we didn't even stay one night, as when we returned from dinner, we discovered there was no hot water, and hadn't been any all day. We were not told this when we checked in, and there was no assurances that the issue would be fixed by the next morning. We did also hear from another guest that they had only had one hot shower in the last 3 days, so it was definitely a major issue. To the Pullman's credit they did offer to move us that night, and after some deliberation we decided to move that night. Pullman moved us to their sister property Swisotel in Market street and paid for the taxi to get us there. the next day we did get a call to tell us that the issues had been resolved and they would love for us to return. I am sure that we would have gotten an upgrade, and maybe other extras, but my husband didn't want the hassle of repacking and moving again so we stayed where we were. I would consider booking with the Pullman again, as they did their best to accommodate us.

位置好 房间大

客户意见评级 5.0/5

Alice Z. 情侣住宿 - 10/02/2020 所有已确认评论

位置很好 过个马路就是海德公园了 距离市中心的各个地方很近 去邦廸海滩也方便

Dear Alice, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

所有合理要求均被回复“加钱”!

客户意见评级 0.5/5

Chen 家庭住宿 - 05/02/2020 所有已确认评论

免房加了钱给豪华,因带孩子,原定大床要求双床,回复得再加钱,官网大床双床一个价吧!问a➕卡用餐是否对折前台回复可以,餐厅告知不行!!!那要a+来何用,只知道钱钱钱!住完这一次拜拜了您内!多少年的雅高、a+老客户,如今不再留恋!

Dear Jian Hua B., Thank you for taking the time to tell us about your experience at the Pullman Sydney Hyde Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frances Assistant Front Office Manager Pullman Sydney Hyde Park

Love Accor Hotels

Tripadvisor 评级 4.0/5

Mobile26382133336 02/02/2020 经 TripAdvisor 认证的评论

We have stayed with a Pullman hotel several times and have nothing but praise. Actually we have stayed with a number of Accor hotels and they all exceed expectations. If we had to fault any thing with Hyde Park it would be, maybe change around the breakfast menu - it's always the same - always chipolatas how about some patties/meat balls, always baked beans, spaghetti would be nice, always streaky bacon that's chewy, mixture of streaky and eye bacon would be nice, no gluten free bread no lactose free milk, no tomato juice. Also there was no welcome folder in the room, nor instructions on how to use the TV or the coffee machine - not sure if it was just missing from our room or no room has them? We did suggest about it but didn't really get an answer.

位置好

客户意见评级 4.5/5

许. 家庭住宿 - 01/02/2020 所有已确认评论

前台韩国小哥人非常好,耐心解答所有问题,帮忙接热水拿毛毯,赞! 地理位置很好,旁边就是圣玛丽教堂

Dear Guest, Thank you for responding to our guest survey and for taking the time to provide us with your feedback on your experience. I am so pleased to hear it was a good stay and I will share your kind words with our team and our team member Wonwook. I look forward to having the opportunity to welcome you back in the future! Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Almost 5 star

Tripadvisor 评级 4.0/5

X8089XDlees 27/01/2020 经 TripAdvisor 认证的评论

I was a little disappointed with our stay - you are a 5 star hotel but missed the mark a few times - we had 4 adults in our room but only 2 coffee mugs instead of 4. We only had one shower gel to use for the whole family. Our room was tidied up on our second day but the new milk was left out and the toilet paper was left on the toilet instead of being put on the holder. We had to request new towels to be put up at the pool as all the towels were dirty. There wasn't a 'doorman' to help us with all our luggage when we arrived. The buffet breakfast was ok but nothing special - in fact I had to ask two different staff for a refill pot of tea. Overall the location and price made it worthwhile to stay at the Pullman but given it is a 5 star hotel I expected a higher level of service.

Showtime

Tripadvisor 评级 5.0/5

Robyn T 27/01/2020 经 TripAdvisor 认证的评论

My stay at the Pullman was great, made even better by the wonderful staff that work there. Everyone you speak to has a smile on their face. What a great advertisement for the hotel. Will certainly stay there again. Location is superb, oppisite the Cenotaph.

客户意见评级 5.0/5

匿名 家庭住宿 - 26/01/2020 所有已确认评论

非常好的住宿体验

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

不错

客户意见评级 4.0/5

Eva 家庭住宿 - 16/01/2020 所有已确认评论

好,可以备牙刷梳子就更好了

Dear Eva, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park. I hope we can welcome you back in the future and if I can be of any assistance please let me know. Kind regards, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

All ok but not as good as it used to be

Tripadvisor 评级 3.0/5

TrueTraveller101 Solo travel - 16/01/2020 经 TripAdvisor 认证的评论

My stay was all ok with a room of Hyde Park. The guest room itself is quite run down but still functional. The cleaning is ok. But what disappointed me is the breakfast. The breakfast room has a look of canteen and there are not variety of foods. There are no vegetable in the buffet line either. The breakfast room is busy and after 3 days you get bored of the same breakfast everyday. On my 1st morning I ordered eggs from egg station and had to wait 40-45 minutes! Staff at the lobby and breakfast are friendly though. I am an Accor gold member and received a usual complimentary which I appreciate. Going to stay there again, I am not sure.

110% recommend

Tripadvisor 评级 5.0/5

1974fionaw Couples - 16/01/2020 经 TripAdvisor 认证的评论

The stay was great with not one issue or one negative thought, everything was perfect! The staff were helpful, the room was spacious and the location was superb for easy access to the city. I could not recommend the Pullmans on Hyde Park more highly.

Syd trip

Tripadvisor 评级 4.0/5

fenn72 Family - 14/01/2020 经 TripAdvisor 认证的评论

The room was ok, would've been ideal if they replace the carpet as it's looking a bit tired. However the bed was very comfortable and having the Hyde Park view is very satisfying. Food at the buffet seems to be lacking a variety.

Another great stay

Tripadvisor 评级 5.0/5

Passport257703 Solo travel - 14/01/2020 经 TripAdvisor 认证的评论

I keep coming back whenever I travel to Sydney - it is my go-to place. So friendly and responsive. Convenient to city and transport. Easy to reach from Sydney airport by taxi, Uber or train. Super location with Hyde Park just acrodd the road.

便捷,舒适

客户意见评级 4.5/5

Elaine C. 家庭住宿 - 11/01/2020 所有已确认评论

整体感受较好,非常愉快的住宿体验

Dear Elaine C., We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gorkavenko Guest Service Executive Pullman Sydney Hyde Park

Meeting Expectation

Tripadvisor 评级 4.0/5

richardW1421WK Family - 06/01/2020 经 TripAdvisor 认证的评论

great location. great value for money. breakfast was great. Swimming pool is bit small. Staffs are very friendly. This is our first stay and overall, it met my expectation for a 5 star hotel in Sydney.

Average stay

Tripadvisor 评级 3.0/5

Peter W Family - 05/01/2020 经 TripAdvisor 认证的评论

Hotel was busy on Boxing day ,we stayed there for 2 nites. Check in fast ,polite and welcoming and that's about where the friendliness and smiling finished. Breakfast on two mornings busy but no good morning, staff under pressure and dis organised, Coffees 20 minute wait both days...food good . Great location and plenty of options around for entertainment etc.

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