诺富特 BH 萨瓦西酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 2,119 评论

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诺富特 BH 萨瓦西酒店 - Image 1
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诺富特 BH 萨瓦西酒店 - Image 3
诺富特 BH 萨瓦西酒店 - Image 4
Avenida do Contorno 6583, Savassi, 30110017 贝洛奥里藏特, 巴西

描述

酒店其他优惠

  • 16 岁以下儿童可免费与父母同住

  • 酒店允许携带宠物（收费）

  • 酒店休闲区设有桑拿房和健身房

  • 酒店距离米纳斯吉拉斯医学会仅 6 分钟车程

  • 距离潘普利亚 - 贝洛奥里藏特机场有 25 分钟车程

我们的客房

酒店位置

诺富特 BH 萨瓦西酒店

Avenida do Contorno 6583, Savassi
30110017 贝洛奥里藏特
巴西

GPS:-19.93984, -43.93906

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

NUUU GASTROBAR

无需离开酒店，时尚休闲的 Minas Gerais 就可为您供应一流的米纳斯吉拉斯州美食。在家庭聚餐或与朋友欢庆时，可口的美食将带给您惊喜！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,119 评论

TripAdvisor 评级  4.5/5  428 评论

卓越奖 2024

Outstanding service

Tripadvisor 评级 5.0/5

Vince G 经 TripAdvisor 认证的评论

My second time at this hotel and I look forward to coming back. The breakfast is outstanding and the wait staff is excellent, especially Weberson who speaks English and is highly attentive. At the front desk, Lais is as accommodating as any service person I’ve ever seen.

Dear Vinceg860, Thank you for taking the time to share your feedback and for choosing our hotel for the second time. We are thrilled to hear that you enjoyed our outstanding breakfast and that our staff, especially Weberson and Lais, made a positive impression on you. Your kind words will be shared with them, and we look forward to welcoming you back for another exceptional stay. Sincerely, Givam Prado Quality Supervisor Novotel BH Savassi / ibis budget BH Savassi

Great experience

Tripadvisor 评级 5.0/5

P5594OWtareka Friends getaway - 经 TripAdvisor 认证的评论

Givam, the receptionist went above and beyond to accommodate our needs and get our suit ready before a wedding we had. If you don’t know Portuguese, he’s the one to go to . Exceptional! The hotel is in great location too by downtown. Nice hotel and friendly people.

Certainly! Here's a response: Dear Tarek A, Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that Givam and our team exceeded your expectations, ensuring everything was perfect for your special occasion. Our central location indeed makes exploring downtown Belo Horizonte effortless. We appreciate your kind words and look forward to welcoming you back soon! Best regards,

Pretty good, but some rough edges.

Tripadvisor 评级 3.0/5

MCTMASE Solo travel - 经 TripAdvisor 认证的评论

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Dear MCTMASE We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Zero service would be generous

Tripadvisor 评级 1.0/5

Paul M 商务住宿 - 经 TripAdvisor 认证的评论

Was at the hotel on business and had important business in the morning - tried to get room service nobody spoke English tried to get assistance from the front reception for over an hour and nobody answered the phone

We sincerely apologize. Our reception staff speak English and other languages. We will review phone systems to avoid mentioned issues. Sincerely,

Could be so much better

Tripadvisor 评级 4.0/5

olekou 商务住宿 - 经 TripAdvisor 认证的评论

Globally it’s a good hotel. Can they made many mistakes that it is not acceptable for a 4**** hotel: - few employees can speak English, the rest can just speak Brazilian - the lift is never available (mainly the one in the right hand) - I arrived at the hotel with 4 big luggages and no one asked me to help me or even suggest me to use a trolly until my bedroom - at the checkout, the receptionist hold me for at least 20 min, he was asking me to prove that I already paid. I was like 😳. For the rest: - the breakfast was great - the restaurant is good - the bartenders are great

Olekou, We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 419 评论 9.5/10 位置
  • 789 评论 7.4/10 房间
  • 851 评论 7.3/10 服务
  • 31 评论 4.9/10 上网
  • 458 评论 8.6/10 早餐
  • 291 评论 6.5/10 清洁度
  • 216 评论 7.8/10 食物
  • 196 评论 9.1/10 氛围

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