Hotel ibis Lima Reducto Miraflores bintang 3

Overall the stay is very good. The room is clean. Breakfast is good. My booking should be with breakfast. But, the staff told me that there is no breakfast included. I have to pay 30soles per person for the breakfast. I showed my booking printout to the staff. But she insisted my booking is not included breakfast.

We didn't get the room we reserved, when asked if they could change it they said NO! We were traveling with another person, we reserved 2 rooms at the same time, asked in our reservation if we could have rooms near each other, when we checked in we were told NO! They were on the 5th floor we were on the 11th! They supposedly arranged for a tour, however, we never received the voucher, someone picked us up, and put us on the bus. We got off the bus and no one was there to meet us for the tour. We had to find someone who spoke English, they let us borrow their phone to call the tour company, they then came to the bus station to give us the voucher, we also needed a return bus ticket, after negotiating with the tour company they gave us the return ticket. Not sure who dropped the ball on the tour, but since the hotel was not very accommodating to begin with, it could have been them. The bar was a joke! Asked for a glass of red wine, NO! Asked for a Tanqueray and tonic, NO! Keep in mind the bar menu only had about 10 drinks on their menu. Asked for hot sauce or picante salsa at breakfast, NO! What restaurant doesn't have that? No one ever said "let me check" or "let me see what I can do" the answer was always NO! Very poor communication skills., lack of English speaking personnel. Asked the security person to point to my map which direction the beach was he shook his head NO and pointed to the reception desk! I sent my concerns to Accor Hotels last week and never heard from them. Would not recommend this hotel. Rooms are so small you cannot even fit 2 21 inch roller aboard suitcases in there. Pictures are very deceiving. Stay somewhere else!