Mercure Okinawa Naha 3 stars

Customer review rating (ALL Rating) 4.4/5 1,821 reviews

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3-3-19 Tsubogawa, Naha, 900 0025 OKINAWA, Japan

Description

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Hotel location

Mercure Okinawa Naha

3-3-19 Tsubogawa, Naha
900 0025 OKINAWA
Japan

GPS:26.205548, 127.679079

Telephone
Fax +81 98-855-7112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BISTRO DE LA MER

The Bistro de la Mer features both international and Okinawa cuisines. The lunch buffet is one of the most popular in Naha City!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,821 reviews

TripAdvisor Rating  4.0/5  892 reviews

Certificate of excellence 2024

Well located, great service, tidy rooms and comfortable beds.

Customer review rating 5.0/5

Sarah Families - Confirmed reviews ALL

We had a very friendly greeting upon arrival and were informed of our accor plus benefits for our stay. The rooms were modern and clean. The beds were comfortable. It was the perfect hotel for us to re group after a big travel day. Nice and close to the airport, good laundry facility. There is an area to hire a car from directly in the lobby. Mono rail station stops right outside also.

FRIENDLY STAFF

Customer review rating 5.0/5

Terry Families - Confirmed reviews ALL

- LOCATION WAS GOOD - CHECK IN STAFF WAS GREAT - EXPLAINED DETAILS ABOUT HOTEL AND MEMBER GETS FREE LOUNGE ACCESS - STAFF MARK AND ISA WAS VERY NICE AND MARK WAS VERY FRIENDLY AND HUMOUROUS - GOOD CLEAN ROOM DEFINITELY WILL BE BACK AGAIN

Nice Location

Customer review rating 3.5/5

Vance L. Families - Confirmed reviews ALL

Good staff. Facilities are a bit old and service is good!

Dear Guest, Thank you for staying with us and taking the time to tell us about your experience at the Mercure Okinawa Naha. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for addressing our hospitality and services you like within your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure Okinawa Naha Front Office Staff

Perfect location, comfortable, good value

Customer review rating 4.5/5

At Couples - Confirmed reviews ALL

Perfect location, comfortable, good value.

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Okinawa Naha Front Office Staff

Next to Monorail station

Customer review rating 1.5/5

William C. Couples - Confirmed reviews ALL

I was not offer the welcome drinks when arrive the 1st stay by a gentleman with curly hair and wear glasses. Then I realise when I check in again after 2 days stay at the beach. Ms Sunagawa is so attentive and dedicated to her job , so offer us an upgrade for the rooms and recommend us the Type of welcome drinks to try. We hope as a member we wish to feel welcome and appreciated at least. Thank you.

Dear Guest, thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We sincerely apologize for the inconvenience during your stay. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. According to Member benefit we do provide the free Room Upgrade and Free Member Lounge service. Regarding dinner, we do not have dinner service at our restaurant, in case we recommend nearby restaurants as well. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure Hotel Okinawa Naha Front Office Staff

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Other web-users rate our hotel

  • 1,802 reviews 9.4/10 Location
  • 1,433 reviews 7.9/10 Room
  • 1,231 reviews 8.9/10 Service
  • 41 reviews 8.6/10 WiFi
  • 720 reviews 5.8/10 Comfort
  • 613 reviews 8.6/10 Breakfast
  • 573 reviews 8.5/10 Cleanliness
  • 341 reviews 8.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.