佛山罗浮宫索菲特酒店

客户意见评级 (ALL 评级) 4.7/5 164 评论

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河滨南路3号, 乐从, 顺德区, 528315 佛山, 中国

描述

酒店其他优惠

  • 提供 4 种不同风格的客房 - 现代风格、后现代风格、中式、法式

  • 索菲特水疗中心

  • 佛山地标酒店，位置60楼的天际酒吧可俯瞰佛山景色

  • 918 平方米（9881 平方英尺）无柱巴洛克风格大宴会厅 - 拿破仑大宴会厅

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酒店位置

佛山罗浮宫索菲特酒店

河滨南路3号, 乐从, 顺德区
528315 佛山
中国

GPS:22.9464037, 113.0894623

电话
传真 +86 757 2927 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  164 评论

TripAdvisor 评级  5.0/5  8,403 评论

Excellent Stay

Tripadvisor 评级 5.0/5

86sumitj 经 TripAdvisor 认证的评论

The staff at Sofitel tries their best to make the stay comfortable. Rona is a lovely housekeeper and so is her supervisor Ivy Zhang. The executive lounge offers nice cocktails in the evening. Harvey and Roxie at the Lounge are also very hospitable.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

酒吧好 早餐丰富

客户意见评级 5.0/5

D. 朋友住宿 - 所有已确认评论

好

尊敬的丁先生： 感谢惠赐有关下榻 Sofitel Foshan 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 陈倩桃 Alice Chen 宾客体验经理 Guest Experience Manager 佛山顺德罗浮宫索菲特酒店 Sofitel Foshan

Extremely Disappointing!

Tripadvisor 评级 2.0/5

Md I 经 TripAdvisor 认证的评论

I stayed at the hotel from 27/4/2024 till 8/5/2024 The hotel is clean and the rooms were nice and spacious. BUT! When you book a stay in a hotel like Sofitel you expect more than just a nice clean spacious room, you expect a great service and professional hospitality 1- During my 12 days in the hotel i was having a hard time communicating with the whole staff because not even the reception managers knows proper english which was very shocking especially that i was been in other 5 stars hotels in china and noticed the difference where at least half the staff knew very well english and communication was very easy 2- The restaurant on the 58 th floor, on the day of my arrival i went up their to check what was for dinner It was literally three Islands of Chinese food ! And it is something i noticed throughout the hotel in general, that they do not consider foreigner guests, the next morning i went up to breakfast and the 3 islands that was full of food selections had nearly nothing that foreigners or also Halal eaters would have expect an egg station which was very slow compared to the size of the restaurant because it was only 1 person working on it , and there was exactly 2 kinds of cheese only ! 3- Room Service! The slowest i have experienced in my traveling throughout the world and the room cleaning is very poor while i am not in the room to tell them how to clean and i even tested that a couple of time to make sure if they were cleaning when i wasn’t in the room and shockingly they were just making the room up, Plus its a whole new level of challenge when you want to order food ! My simplest order was - I need a beef burger with no bacon A cup of ice And i need the order to come on a trolley table The order came - beef burger with bacon no cup of ice on a tray! After all that bad experiences with this hotel i want to point out that there were 2 absolutely amazing men that were trying to help me throughout my stay The first was Pradip which i believe was responsible for the the guest PR The most helpful and cared about every little detail to help make my stay better - from the breakfast food options to communicating with the staff to finding places to go out for shopping or anything that I actually needed and i would really hope that the hotel would get more staff like him! And the other person was Carol from the concierge a truly helpful man that even helped me on his days off or while i was out of the hotel to be able to come back since they do not have uber or barely have street taxis in foshan My rating to these two gentlemen alone was an easy 5 stars ⭐️⭐️⭐️⭐️⭐️ and i am truly thankful I would just hope that the hotel can have more staff like these two gentlemen, take in consideration the foreigner guests and improve your staffs english speaking and hospitality skills. In the photos below you can see that my breakfast was the same every single day due to the lack of options for 11 days in a row

Dear Guest, Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay. I'm very sorry for the bad accommodation experience you had. Your feedback has been shared with the F&B team and rooms team, and we will adjust the food production and strengthen training of staff english proficiency and job skill. Thank you again for your sharing , looking forward to welcoming you soon. Alice Chen Guest Experience Manager

Italian restaurant

Tripadvisor 评级 5.0/5

Thea S 经 TripAdvisor 认证的评论

The food taste is very good, the environment is very warm, Jennifer's service is very good, very warm, feel very intimate.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

Ray and the Concierge Crew at Sofitel Foshan are amazing

Tripadvisor 评级 5.0/5

Sonia v 经 TripAdvisor 认证的评论

The concierge team went above and beyond for me! My husband & brother in law got unexpectedly stuck in Hong Kong and Ray arranged to pick up their luggage from another hotel in Foshan and bring it to the Sofitel Foshan and hold it for me until my trip the following month. I can not thank Ray, Carroll, Colin & the Concierge Team enough. And highly recommend the Sofitel Foshan if you are visiting.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alice Chen Guest Experience Manager

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其他网络用户评价我们的酒店

  • 704 评论 8.8/10 位置
  • 2,070 评论 9.1/10 房间
  • 4,219 评论 9.2/10 服务
  • 30 评论 7.4/10 上网
  • 1,335 评论 9.8/10 氛围
  • 965 评论 9.1/10 设施
  • 627 评论 9.2/10 清洁度
  • 604 评论 8.6/10 舒适度

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