ibis Styles Canberra 4 つ星

トリップアドバイザーの評価 3.0/5 1,344 件のレビュー

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説明

ホテルのその他の情報

  • ALLSAFE certification, free Wi-Fi, and on-site parking available.

  • Meeting rooms and events available.

  • Restaurant 203: contemporary dining, quick bites and reimagined classics

  • Close to public transport options.

  • On-site fitness centre.

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ホテル所在地

ibis Styles Canberra

203 Goyder Street
2604 NARRABUNDAH
Australia

GPS:-35.339149, 149.148612

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT 203

非契約写真

Hotel is host to the 203 Restaurant, offering modern Australian cuisine. Offering a diverse Buffet selection and scrumptious À la carte dishes. A variety of hearty soups, healthy salads, traditional pastas & mouthwatering desserts.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  3.0/5  1,344 件のレビュー

Cheap and cheerful , no sleeping in

トリップアドバイザーの評価 2.0/5

Terry B トリップアドバイザー認証口コミ

Booked online , so based on reviews I gave it a try. With the number of motels available in Canberra I am sure you can find a better option. Walls are paper thin so every bang and clatter can be heard. So no sleeping in you will be awoken by early leaving guests and noisy cleaning staff I was also told that I cant claim my Accor status points as I booked on line ... not sure why will follow up with Accor But hey the shower works, and the AC was cold and it was clean. Meals are average pub food.

Dear Terry B, Thank you for giving us a try and for sharing your feedback. We're glad to hear that you found the room clean, the shower working well, and the AC comfortable. We sincerely regret that noise levels affected your stay. We understand how important a good night’s rest is, and we’ll be looking into ways to minimize disturbances for our guests. We also apologize for any confusion regarding your Accor status points—while certain booking channels may impact eligibility, we encourage you to follow up with Accor for clarification, and we’re happy to assist if needed. Your feedback on the meals is also appreciated, and we’ll share your comments with our team to see where we can improve. We truly appreciate you giving us a chance and hope to welcome you back for a more seamless stay in the future. Kind Regards, Dipesh Subedi Hotel Manager Ibis Styles Canberra

Great service and check in experience

トリップアドバイザーの評価 5.0/5

Luke W トリップアドバイザー認証口コミ

We had a few issues with check in on the booking.com side but the lady at check in (I wish I got her name) was so great finding us another room and ensuring everything was smooth So to whoever checked us in on Saturday 25/1 at around 3pm thank you 😊

Dear Luke, Thank you so much for your kind feedback. We're so sorry to hear about the issues you encountered with the check-in process. We're glad that our team was able to assist and ensure everything was smooth for you. Your appreciation truly means a lot to us. We’ll be sure to pass along your thanks to the staff member who helped you. We hope to welcome you back soon. Thank you Kind Regards, Dipesh Subedi Hotel Manager Ibis Styles Canberra

Awful!!!

トリップアドバイザーの評価 1.0/5

Chloe v トリップアドバイザー認証口コミ

Absolutely awful. I will never go to this hotel again, and I have been to many in my lifetime. We arrived at 2.30pm. Upon arrival the lady at the reception was lovely. She checked me in and gave me the key. We booked a family room. 2 adults and 3 boys (15, 11 & 8). When we came in we couldn't believe what we were seeing. All the rooms are the same, for 1 person, 2 people, family, deluxe, it's all the same. The only difference is that they stuff the rooms full with beds. You can't move without bumping into anyone. We booked the room for 4 nights, but i couldn't do this for one. The curtains had holes, and the room wasnt clean. And tiny is an understatement. My husband and myself walked down to the reception and explained and showed photos of the curtain and told them we can't stay there at all. I believe the manager came over and told me had a different room he wanted to show us. He showed us and again the same issue, tiny. I told him no, and then he said we have a 2 bedroom apartment. I told him we'd have a look. When we had a look, we agreed it was ok to do for 4 days. The breakfast buffet is ok, but it never gets cleaned. The hallway doesn't get vaccuumed there was a "hot" chip in the hallway the day we arrived and today an hour ago it was still there. Our room hasn't been serviced. I've asked them to do it yesterday, and they didn't do it, i told them today, and asked again for today and still they hadn't done it. We don't have clean towels or clean sheets, not a vacuum has gone through it. This is absolutely awful. I told the manager again today and he said he would let someone come by at 5.30pm and now it's 7.11pm and still no one has arrived. We had breakfast this morning, the table we sat at was still dirty. The lady who was "helping" just sat there, when I told her the table needed a clean, she handed me the towel and the spray to clean it. Yes I had to do it. She sat there and hardly moved in her hoodie. We paid $1007 for 4 nights, and its an absolute waste of money to stay here. I do NOT recommend staying here at all. Never.

Dear Cholev07, Thank you for sharing your feedback. We genuinely appreciate your detailed account of your experience, and we are truly sorry that we did not meet your expectations. It’s always our goal to provide a clean, comfortable, and welcoming environment, and we regret that we fell short in several areas during your stay. We’re pleased to hear that you had a positive interaction with our receptionist upon check-in, but we understand that the room did not meet your needs or expectations, particularly in terms of space and cleanliness. We’re sorry for the inconvenience caused by the condition of the curtains and the overall cleanliness of the room. This is certainly not the standard we aim for, and we have shared your feedback with our housekeeping team to ensure that future guests experience the cleanliness they deserve. Regarding the breakfast area, we apologize for the issues you encountered with the cleanliness of the tables and the hallway. We will address this with our team to ensure a more thorough and timely cleaning routine moving forward. We also regret that your room was not serviced as requested, and we understand how frustrating this must have been for you. Please know that we are looking into this matter to ensure that all guest requests are handled promptly and effectively. We value your feedback as it helps us improve, and we hope you will consider giving us another opportunity to provide the quality experience you expect from us. Should you wish to discuss your stay further or require any assistance, please don’t hesitate to reach out directly to me on hotel number and asked for me. Thanking you again. Kind Regards, Dipesh Subedi

Tired and unloved

トリップアドバイザーの評価 1.0/5

Diane L トリップアドバイザー認証口コミ

The good part of this hotel is its location, wifi and it is cheap. It is definitely not a place I would consider 4 star. I suggest it is a 2 star hotel. The room was.ok but we had to request new bedding as the topper mattress was terribly stained with what appeared to be chunks of vomit! We showed reception a photo and the cover was replaced. We booked because the hotel had a pool and when we took the three littlies for a swim the pool was closed "for the day". Which extended for the full duration of our stay. We saw many other family groups going to the pool. The hotel looked tired and unloved. We would not advise staying here.

Dear Diane, Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel's location, Wi-Fi, and value for money to be positive aspects of your stay. However, we deeply regret the issues you encountered with the cleanliness of the room and the condition of the mattress topper. We take cleanliness and comfort very seriously, and I apologize for the oversight. I’m glad we were able to address the issue promptly by replacing the bedding, but I completely understand how this impacted your experience. I also regret that the pool was closed during your visit. Unfortunately, the pool underwent unexpected maintenance, which resulted in its temporary closure. We understand how disappointing this must have been for your family, especially as you had booked with the intention of using it. We will ensure better communication in the future regarding such matters. We appreciate your feedback on the overall condition of the hotel, and I can assure you that we are actively working on improvements to address the concerns you've raised. Your comments are valuable as we strive to provide a better experience for our future guests. Thank you again for sharing your thoughts, and we hope you’ll consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future. Kind Regards, Dipesh Subedi

never back again

トリップアドバイザーの評価 1.0/5

Roshan S トリップアドバイザー認証口コミ

one of the worst hotel we ever stayed in Australia. didn't change bedsheets ,pillow case , everything is broken, tv doesnt work, there is no toilet paper etc . we paid for breakfast but they said everything finished even before they closed and breakfast area was dirty .

Dear Roshans, Thank you for sharing your feedback. I’m genuinely sorry to hear that your experience with us was disappointing, and I sincerely apologize for the issues you encountered during your stay. It is certainly not the standard we aim to uphold, and I understand your frustration with the cleanliness and maintenance issues you mentioned, such as the bedding, broken amenities, and the TV not working. Additionally, I’m truly sorry that we fell short in providing a proper breakfast experience, especially when you had already paid for it. This is unacceptable, and I’ve already shared your feedback with our team to ensure that these issues are addressed immediately. Your concerns about the cleanliness of the breakfast area and the availability of essential items like toilet paper are also being taken seriously, and we will be looking into our housekeeping and operational procedures to ensure that these matters do not happen again. We value your feedback, as it helps us improve our services, and I hope you’ll consider giving us another opportunity to provide you with the experience you expected during your stay. If you would like to discuss this further, please feel free to contact me directly. Kind Regards, Dipesh Subedi

との提携 TripAdvisor

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