ibis Styles Canberra 4 つ星

トリップアドバイザーの評価 3.0/5 1,339 件のレビュー

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203 Goyder Street, 2604 NARRABUNDAH, Australia

説明

ホテルのその他の情報

  • ALLSAFE certification, free Wi-Fi, and on-site parking available.

  • Meeting rooms and events available.

  • Restaurant 203: contemporary dining, quick bites and reimagined classics

  • Close to public transport options.

  • On-site fitness centre.

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ホテル所在地

ibis Styles Canberra

203 Goyder Street
2604 NARRABUNDAH
Australia

GPS:-35.339149, 149.148612

電話番号
ファックス +61 2 6239 6310

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT 203

非契約写真

Hotel is host to the 203 Restaurant, offering modern Australian cuisine. Offering a diverse Buffet selection and scrumptious À la carte dishes. A variety of hearty soups, healthy salads, traditional pastas & mouthwatering desserts.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  3.0/5  1,339 件のレビュー

Don't waste your money

トリップアドバイザーの評価 1.0/5

Yayayayayayay トリップアドバイザー認証口コミ

From the moment I walked into the moment I checked out i felt like my skin was crawling! Check In: When I Checked in the "Concierge" was rude and had no issue swearing just in normal conversation and was playing heavy metal over the foyer speaker as she doesn't like the standard "Sh*t" to which I just ignored. Room: When I entered my room, I was hit it the face with a very stagnate wet smell, the floor was stained the curtains were ripped and had a weird discoloration to them as if they were used to wipe something up. The queen bed looked clean but upon inspection it had been remade with dirty linen so I checked the single bed in the room which looked like it hadn't been used or slept in - I slept onto of the bed as I felt like I would catch something if I slept under the covers! (I asked for a new room, but they were fully booked) Because of the smell I had to leave the room and go out as it was giving me a headache. Check Out: Check out was simple enough as they had a drop box for the Key Receipt: I asked for my receipt to be emailed to me as their printer was not working at the time but once I returned to my office to clear my expenses there was no receipt and i have been trying to get in contact with the for the past 2 weeks with zero success as they never answer the phone!!!!! AVOID THIS FACILITY AT ALL COSTS

Dear Yayaya, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. This is not the standard of service or quality we aim to provide our guests. We are sorry to hear about your check-in experience and the issues you encountered with the room. We take cleanliness and comfort seriously, and we will address the concerns you raised, including the condition of the room, the smell, and the linens. Our team should have done a better job ensuring everything was up to standard, and we deeply regret that we missed the mark. We appreciate your comments about the concierge’s behavior and will address this matter with the team to ensure that all guests feel respected and comfortable. As for the receipt, we apologize for the inconvenience caused and for the difficulty you had reaching us. We will prioritize getting your receipt sent to you as soon as possible. Again, we are truly sorry for the frustrations you experienced. We value your feedback and will work hard to make improvements. We hope you will give us another chance in the future to provide you with a much better experience. Thank you again. Kind Regards, Dipesh Subedi Hotel Manager Ibis Styles Canberra

Don’t bother

トリップアドバイザーの評価 1.0/5

Helpingaussies トリップアドバイザー認証口コミ

This was our first and last time at this hotel . - No toilet paper in room just pieces of tissue on the sink - the toilet scrubber disgusting was dirty - no tv remote (went complained to reception was given a remote tv still didn’t work . ) - the room smelt like a smoker was previously in room . - tried calling reception couldn’t get through had to walk to reception they said some excuse of phone lines being down We complained and was offered complementary breakfast which was disgusting . For $174 a night I’d expect way more .

Avoid staying here

トリップアドバイザーの評価 1.0/5

Loretta C トリップアドバイザー認証口コミ

This place is by no way 4* so I don’t know who has done the rating. The curtains are filthy, the fridge has no shelves in it and the TV doesn’t work. Only 3 coffee satchels and you need at least 2 in a cup and the room only gets serviced every 3 days thank goodness I’m only here 3 days. The whole place is very outdated and totally unappealing and certainly doesn’t make you feel good staying here. They are blaming the tv issue on old TVs and 3G being turned off but that was late October and we are in early December so that isn’t acceptable to go that long without fixing the problem - a TV is something expected in a room. I read the reviews before I booked this place and should have taken notice because I absolutely regret it now, it was purely for the convenience of being close to where the meetings were I am attending. It is very very clear management haven’t taken any action as the comments go back quite a bit. Best advice I can give is DO NOT stay here. There are a lot of really nice places to stay in Canberra that come highly recommended.

Nooooooo!

トリップアドバイザーの評価 1.0/5

Fat-Joe001 トリップアドバイザー認証口コミ

Accor and other motel sites post this as a 4 star hotel. I don't think so! The following is purely my opinion, based on my recent 5 night stay. I encourage you to view the Google reviews before booking a stay at this hotel. After my first two days I was transferred to my THIRD room, (114 then 524, then 520) the TV's didn't work, bed side lamp didn't work, rooms not fully serviced and cleaned, furniture stained, no glasses in the room, tea and coffee all but empty. We went to reception and asked for some glasses and was told they'd be sent over shortly.... we're still waiting for them! The hotel is dirty, run down, rubbish on the hallway carpets.... I don't think it's seen a lick of paint since it was built. As I was talking to recption on my checkout another man came and said his tv wasn't working and two mins later a woman checked out claiming her bathroom was riddled with ants..... Take a few minutes as I did (post stay) to checkout Google reviews.... they range from blood stained mattresses, half eaten food left in the fridge, mouldy socks under the bed, mould in the bathrooms etc. It's interesting to see the managers reply to the adverse reviews..... it's almost like he cuts and pastes the same answer..... I'll let my housekeeping manager know..... but it seems like nothing changes. And I only went back about 12m..... The rooms apparently are only serviced every three days, I believe. Do yourself a favour, stay at Abode or Garden City motel, only a few hundred metres away around the corner, in my case I'm paying $25 extra a night but let me tell you.... worth every penny. You'll notice that I have only given this place 1 star..... that's purely based on the fact that I can't give it less. Let's not be totally negative.... on the plus side. The showers are great, as is the wifi. Erin at reception tried her little heart out to make it right for us and in my opinion she, should be running the place.

Dear Fat-Joe 001, Thank you for sharing your detailed feedback. I’m truly sorry to hear about the challenges you experienced during your stay, and I sincerely apologize for the issues you encountered with your rooms and the overall condition of the hotel. This is not the experience we aim to provide, and I understand your frustration. I completely regret the inconvenience of being moved to multiple rooms, and I apologize for the problems with the TVs, lamps, and the lack of basic amenities such as glasses in your room. Our housekeeping team works hard to ensure that rooms are properly serviced and cleaned, and I’m very sorry that we missed the mark during your stay. I will personally follow up with our housekeeping department to address these issues and ensure that they are resolved. Regarding the cleanliness and maintenance concerns you mentioned, including the hallway carpets and overall condition of the rooms, I am very sorry that you felt the hotel was run-down. We take pride in the appearance of our property, and I will make sure that the necessary improvements are made to address these concerns, including regular checks to ensure rooms are properly stocked and cleaned. I do appreciate your recognition of Erin’s efforts at reception. She is a valued member of our team, and I’m glad she was able to assist you during your stay. I will be sure to pass on your kind words to her. Your feedback is invaluable to us, and I assure you that we take all comments seriously. We are committed to improving and ensuring that future guests have a much more positive experience. I hope you’ll consider giving us another opportunity to provide you with the quality of service that we strive for. Thank you again for sharing your thoughts, and I sincerely apologize for any inconvenience caused during your visit. Kind Regards, Dipesh Subedi

BYO entertainment, soap and pillow

トリップアドバイザーの評価 2.0/5

Noel D トリップアドバイザー認証口コミ

My experience is reflected in multiple reveiews over the last 12 months, none of which the hotel management seems interested in addressing. This is a two start motel with very little regrad for providing service and facilties of any quality. The best thing about it was the free WIfi was fast and plentiful which is good because UI had to stream entertainment due to so few free to air station being available on the SD TV. See problems listed below: • Room had not been properly service prior to our arrival – no soap and very little coffee, milk and sugar • TV was Standard Definition with only free to air channels meaning we had very little to choose from. • Pillows were the worst I have ever had on a bed anywhere • Breakfast day1 – no eggs available due to issue with supplier • Dinner day 1 – was initially told that my Accor membership only entitled me to 30% discount rather that 2 for 1 – this was checked and corrected after I challenged that position. Food was just OK but country pub rather than restaurant standard – In restaurants they tend to set the tables rather than telling you to collect your cutlery on the way through to your table. • As mentioned in earlier reviews the curtains do not block out light

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 271 件のレビュー 2.9/10 設備

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周辺の他の施設

Narrabundahのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。