ibis Styles Canberra 4 つ星

トリップアドバイザーの評価 3.0/5 1,336 件のレビュー

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203 Goyder Street, 2604 NARRABUNDAH, Australia

説明

ホテルのその他の情報

  • ALLSAFE certification, free Wi-Fi, and on-site parking available.

  • Meeting rooms and events available.

  • Restaurant 203: contemporary dining, quick bites and reimagined classics

  • Close to public transport options.

  • On-site fitness centre.

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ホテル所在地

ibis Styles Canberra

203 Goyder Street
2604 NARRABUNDAH
Australia

GPS:-35.339149, 149.148612

電話番号
ファックス +61 2 6239 6310

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT 203

非契約写真

Hotel is host to the 203 Restaurant, offering modern Australian cuisine. Offering a diverse Buffet selection and scrumptious À la carte dishes. A variety of hearty soups, healthy salads, traditional pastas & mouthwatering desserts.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  3.0/5  1,336 件のレビュー

Nooooooo!

トリップアドバイザーの評価 1.0/5

Fat-Joe001 トリップアドバイザー認証口コミ

Accor and other motel sites post this as a 4 star hotel. I don't think so! The following is purely my opinion, based on my recent 5 night stay. I encourage you to view the Google reviews before booking a stay at this hotel. After my first two days I was transferred to my THIRD room, (114 then 524, then 520) the TV's didn't work, bed side lamp didn't work, rooms not fully serviced and cleaned, furniture stained, no glasses in the room, tea and coffee all but empty. We went to reception and asked for some glasses and was told they'd be sent over shortly.... we're still waiting for them! The hotel is dirty, run down, rubbish on the hallway carpets.... I don't think it's seen a lick of paint since it was built. As I was talking to recption on my checkout another man came and said his tv wasn't working and two mins later a woman checked out claiming her bathroom was riddled with ants..... Take a few minutes as I did (post stay) to checkout Google reviews.... they range from blood stained mattresses, half eaten food left in the fridge, mouldy socks under the bed, mould in the bathrooms etc. It's interesting to see the managers reply to the adverse reviews..... it's almost like he cuts and pastes the same answer..... I'll let my housekeeping manager know..... but it seems like nothing changes. And I only went back about 12m..... The rooms apparently are only serviced every three days, I believe. Do yourself a favour, stay at Abode or Garden City motel, only a few hundred metres away around the corner, in my case I'm paying $25 extra a night but let me tell you.... worth every penny. You'll notice that I have only given this place 1 star..... that's purely based on the fact that I can't give it less. Let's not be totally negative.... on the plus side. The showers are great, as is the wifi. Erin at reception tried her little heart out to make it right for us and in my opinion she, should be running the place.

Dear Fat-Joe 001, Thank you for sharing your detailed feedback. I’m truly sorry to hear about the challenges you experienced during your stay, and I sincerely apologize for the issues you encountered with your rooms and the overall condition of the hotel. This is not the experience we aim to provide, and I understand your frustration. I completely regret the inconvenience of being moved to multiple rooms, and I apologize for the problems with the TVs, lamps, and the lack of basic amenities such as glasses in your room. Our housekeeping team works hard to ensure that rooms are properly serviced and cleaned, and I’m very sorry that we missed the mark during your stay. I will personally follow up with our housekeeping department to address these issues and ensure that they are resolved. Regarding the cleanliness and maintenance concerns you mentioned, including the hallway carpets and overall condition of the rooms, I am very sorry that you felt the hotel was run-down. We take pride in the appearance of our property, and I will make sure that the necessary improvements are made to address these concerns, including regular checks to ensure rooms are properly stocked and cleaned. I do appreciate your recognition of Erin’s efforts at reception. She is a valued member of our team, and I’m glad she was able to assist you during your stay. I will be sure to pass on your kind words to her. Your feedback is invaluable to us, and I assure you that we take all comments seriously. We are committed to improving and ensuring that future guests have a much more positive experience. I hope you’ll consider giving us another opportunity to provide you with the quality of service that we strive for. Thank you again for sharing your thoughts, and I sincerely apologize for any inconvenience caused during your visit. Kind Regards, Dipesh Subedi

BYO entertainment, soap and pillow

トリップアドバイザーの評価 2.0/5

Noel D トリップアドバイザー認証口コミ

My experience is reflected in multiple reveiews over the last 12 months, none of which the hotel management seems interested in addressing. This is a two start motel with very little regrad for providing service and facilties of any quality. The best thing about it was the free WIfi was fast and plentiful which is good because UI had to stream entertainment due to so few free to air station being available on the SD TV. See problems listed below: • Room had not been properly service prior to our arrival – no soap and very little coffee, milk and sugar • TV was Standard Definition with only free to air channels meaning we had very little to choose from. • Pillows were the worst I have ever had on a bed anywhere • Breakfast day1 – no eggs available due to issue with supplier • Dinner day 1 – was initially told that my Accor membership only entitled me to 30% discount rather that 2 for 1 – this was checked and corrected after I challenged that position. Food was just OK but country pub rather than restaurant standard – In restaurants they tend to set the tables rather than telling you to collect your cutlery on the way through to your table. • As mentioned in earlier reviews the curtains do not block out light

Not 4 stars

トリップアドバイザーの評価 2.0/5

helenhL4124AQ ビジネス - トリップアドバイザー認証口コミ

This hotel markets itself as a 4 star hotel, I'm not sure how that gets assessed but it is more like 2-3 star. Arrival-not a particularly friendly welcome. Just asked for ID and credit card and handed me a piece of paper with a map of the hotel layout and restaurant times. Room-basic. More like a regional motel than a 4 star hotel. The room was large and the bed was comfy but it's ageing and there was a constant smell that seemed to come from the drain in bathroom. Toilet paper was one of those dispensers that you pull one sheet out at a time. Power points close to the bed didn't work. "Blackout curtains" were coming off their rails so lots of light shining through in the morning. The walls are quite thin so bring ear plugs if you are a light sleeper. The rooms are spread across a number of 2 story buildings-no lifts. Restaurant - small restaurant near reception. Breakfast buffet is $25. Toast, 3 types of cereal, fruit and yoghurt and basic hot food. Instant coffee machine but extra charge for barista coffee. One bright point was the female staff member on duty who was friendly and clearly doing her best. On my second morning a very large group (coach trip) were departing as I arrived. I had to clear space on a bench to eat and when I left no attempt had been made to start clean up. Seemed like there was a lack of staff. Location-in what appeared to be a residential area. No shops within walking distance Overall it's an ok basic hotel but not 4 stars and very different to other Ibis Styles I have stayed in. I'd prefer not to stay again (was booked through work)

Never Again ibis Styles Canberra! Absolutely disgraceful!

トリップアドバイザーの評価 1.0/5

Max M トリップアドバイザー認証口コミ

State of room was appalling, dirty, worn, dated, pictures published online do not represent current condition of the hotel. We canceled our second night and would not have stayed the first except most of greater Canberra was booked out that night due to events.

Terrible!

トリップアドバイザーの評価 1.0/5

A1490XYdavidh トリップアドバイザー認証口コミ

We were once regular customers of this property pre Covid. The last few years has seen a decline in a hotel I have never seen before. The price we were charged was higher than when we booked, the TV and phone didn't work, the TV was fixed but the phone wasn't. The room was not serviced despite promises it would be. Towels and coffee were replenished only after many walks to the reception as previously mentioned the phone didn't work. The ill-fitting curtains had holes in them as did the sheets. The staff listened politely to my concerns but could not care less and no action taken. ACCOR should be ashamed of themselves allowing this to happen to a once good property. I suggest the Manager should be fired and someone put in who cares about the customers and the property and knows what they are doing. ACCOR has certainly gone downhill, never again!

Dear A1490XYdavidth Thank you for sharing your feedback with us, and we sincerely apologize for the disappointing experience you encountered during your recent stay. As former regular customers, we understand your frustration and disappointment with the decline in our property's standards. We deeply regret the issues you faced, including the pricing discrepancy, non-functional TV and phone, lack of room service despite assurances, and the condition of the curtains and sheets. These are certainly not reflective of the high standards of service and comfort we strive to provide. Your comments regarding our staff's response and the overall management of the property have been noted, and we assure you that we take your feedback seriously. We will investigate these matters internally to address the root causes and prevent similar incidents from occurring in the future. At Ibis Styles Canberra, we are committed to delivering exceptional experiences to our guests, and we apologize for falling short of your expectations on this occasion. We appreciate your loyalty as a former regular customer, and we hope to have the opportunity to regain your trust in the future. Should you wish to discuss your experience further or have any additional feedback to share, please feel free to contact us directly. Warm Regards, Dipesh Subedi

との提携 TripAdvisor

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周辺の他の施設

Narrabundahのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。