沙漠风帆酒店 - 铂尔曼酒店旗下成员 5 星

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What a disappointment this place was. We stayed for three nights and wish we’d just done two. This is supposedly a 5 star resort and at nearly $500 a night for a ‘Superior’ room our expectations were quite high. (I’m not sure what it’s ‘superior’ to as it’s the cheapest room available here!). Anyway, everyone arrives together on the free shuttle bus from the airport so the check in line is long - no welcome, no cold drink while we waited, nothing. Not a great start but then we got to the room which from the outside looked like a Butlins holiday camp - basically a step or two up from a campsite. Into the room we go to find a space which appears to have not been decorated for many years and carpets which just didn’t feel clean. There was a fridge….with nothing in…not even a couple of bottles of water…nothing. The bathroom door didn’t close, let alone lock. There were no bath towels. You get the picture. I’ve stayed in more expensive hotels and I’ve stayed in worse hotels but this is definitely the worst value for money hotel I’ve stayed in.

This was my second visit to this hotel. The last time I visited was 18 years ago with my family, this time was a visit to Uluru with my husband. Due to location there are limited hotel options but I had fond memories of this hotel from 18 years ago. Unfortunately I don’t think this hotel has kept up with the times. It was identical - it didn’t appear that anything had been upgraded or maintained since I last visited. I did think maybe touching up woodwork or replacing bathroom tiles that have discoloured over the years would be done, but it appeared not. The room itself is suitable for guests needs and has everything you would need for a short stay. We did take full advantage of the free laundrette- this was popular and very much welcomed by travellers! (2 washing machines and 2 tumble dryers with free washing powder!). We did book the buffet dinner which we would not recommend, it’s definitely not worth the money and there are other dinner options just a small walk away. Overall I would come back as it’s the best of the ones in a similar price range but it could be so much better!

These guys are the worst scammers I've encountered. They double charged my credit card over a month after check-out and wouldn't refund me after confronting them. The funny thing is they claimed that I made a duplicate booking over the same dates and no-showed to one of them. Like for God's sake, how's that even possible?! Cuz I clearly showed up to the front desk at those dates and the check-in staff mentioned nothing about two rooms during our stay. Their billing system is a complete mess. We also got a prepaid tour that got cancelled due to weather and it took us over a month to get those money back after dozens of emails back and force. Now I'd have to start the dispute process with my credit card company to get my money back. We loved everything about Uluru besides this hotel. Who knows how much more shady business they have been doing over the years. Unfortunately you really don't get much choice here at Uluru. So be super careful and make sure to keep reviewing your credit charges for months after check-out. I'd even suggest you to close your credit card and get a new one after staying here.

Lovely stay. The rooms are large with plenty of power points, well-lit, air conditioned and roomy. The linen was fresh, crisp and clean. Lovely big bath towels. Roomy bathroom and spacious shower. Nice balcony overlooking the lawn and the fabulous pool. Very helpful staff at the desk. Quiet We would certainly go back here again. The Resort Shuffle bus at the door was helpful. The resort transfer from and to the airport was easy. Tour pick-ups at the front door was a bonus

We enjoyed our time here in the desert. We also booked the Wintjiri Wiru excursion, the food and drinks were very good and the laser show was good as well, but drones couldn’t fly but the hotel kindly refunded the whole cost of the trip, so they still get 5 stars from us.