沙漠花园酒店 - 诺富特酒店旗下成员 4.5 星

Tripadvisor 评级 3.8/5 4,149 评论

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沙漠花园酒店 - 诺富特酒店旗下成员 - Image 1
沙漠花园酒店 - 诺富特酒店旗下成员 - Image 2
沙漠花园酒店 - 诺富特酒店旗下成员 - Image 3
沙漠花园酒店 - 诺富特酒店旗下成员 - Image 4
Yulara Drive, Ayers Rock, 0872 尤拉拉, 澳大利亚

描述

酒店其他优惠

  • 美味冷热自助早餐

  • 免费客人活动

  • 往返于机场与度假酒店之间的免费穿梭巴士

  • 免费无线网络、休闲区、可收看点播电影的电视

我们的客房

酒店位置

沙漠花园酒店 - 诺富特酒店旗下成员

Yulara Drive, Ayers Rock
0872 尤拉拉
澳大利亚

GPS:-25.243842, 130.984819

电话
传真 +61 2 9299 2103

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  3.8/5  4,149 评论

Great Staff

Tripadvisor 评级 5.0/5

Jonnie C 经 TripAdvisor 认证的评论

The staff was friendly and helpful. The room had more amenities than we expected (robes, facial tissues, etc.). The Gallery of Central Australia was interesting. There were many events to choose from and the logistics getting from the hotel to the events were easy. The only issue we had was the wi-fi didn't work in the room or the hotel lobby.

Stunning and convenient location

Tripadvisor 评级 4.0/5

Julian C 经 TripAdvisor 认证的评论

Two things prevented a 5/5 rating: If the bar is is offering cocktails, there should be staff on-hand to help the barman. A 10-minute wait for a beer is unacceptable. A 4-star hotel should always have a coffee machine in situ these days. Chemical substitutes are not acceptable. Breakfast was excellent, pleasant shops on hand and easy access to all the areas of special interest. Firmly recommended.

Dear Julian, Thank you for your feedback. We appreciate your comments on bar service and coffee options and will take them into account. We’re glad you enjoyed the breakfast, shops, and convenient location. Kind regards, Ayers Rock Resort Team

Great Experience

Tripadvisor 评级 5.0/5

S T 经 TripAdvisor 认证的评论

We had a great time in Uluru. We did the dinner and field of lights experience and it was great. If your going i suggest getting a small dish brush to help keep your shoes clean, worked like a dream.

Thank you, S T. We are delighted you enjoyed the dinner and Field of Light experience, and appreciate the suggestion for future visitors. Kind regards, Ayers Rock Resort Team

Very good

Tripadvisor 评级 5.0/5

Birgitta-Kenneth 经 TripAdvisor 认证的评论

You cant ask for more in the middle of nowhere than a large well equipped room, restaurants, pool, close to everything in the vicinity thanks , very nice staff and so on. Recommended

Dear Birgitta-Kenneth, We are delighted to hear you enjoyed your stay and appreciated the comfort of the rooms, convenient location, and the warm service from our team. Kind regards, Ayers Rock Resort Team

Deluxe price for basic room

Tripadvisor 评级 3.0/5

69Caz 经 TripAdvisor 认证的评论

Desert Gardens Hotel We stayed in a Deluxe Rock View Room. The view was spectacular but there was nothing deluxe about the actual room. Whilst the room was spacious, the decor was dated and in need of refurbishment, The bed was uncomfortable and would benefit from a new mattress. Housekeeping standards were poor. The carpet was stained and the room looked like it needed a thorough, deep clean. There were fresh blood stains on the edge of the bed sheet, it appeared as though the bed had been made by someone with a bleeding finger. From the moment the reservation was made, I was subjected to regular, hard sell marketing efforts from the parent company, Voyages. Unfortunately, I succumbed and booked a Field of Light Uluru Dinner and a Sunrise Journeys Breakfast. Those “experiences” are worthy of dedicated reviews that I will post under the respective locations. Having ignored the marketing emails trying to pressure me into purchasing Hop On Hop Off Bus tickets that cost $170 per person for a 2 day ticket, I then received a phone call from Voyages. The claimed “flexibility” of these tickets was false because in addition to advance purchasing of the tickets, I was also informed that I needed to book seats on the specific buses that I wanted to travel on before I had even arrived at the Uluru. Further enquiries revealed that we were able to hire a car for a similar cost to the bus tickets for 2 adults. Voyages appears to monopolise most of the infrastructure at Uluru and once they had my reservation, they pursued me in an attempt to ensure that our money didn’t venture beyond their network.

Dear Caz, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your stay did not meet expectations, particularly in relation to housekeeping standards and the presentation of your room. This is certainly not the experience we aim to provide, and your comments have been shared directly with Hotel Management and the Housekeeping teams for immediate review and follow-up. We appreciate you bringing this to our attention. We are pleased you enjoyed the view from your Deluxe Rock View Room, though it’s clear the condition of the room did not reflect the level of comfort you anticipated. Feedback such as yours helps us prioritise areas requiring attention. We also regret that our pre-arrival communication felt excessive. These emails are intended to help guests plan their stay and learn about the range of experiences available in the region, and we are sorry that it came across as pressure to purchase. Your comments will assist us in reviewing both the frequency and tone of our communications. Regarding the Hop On Hop Off service, this is operated independently of Voyages. They require guests to pre-book seats on specific services due to limited seating and national park access requirements. We are sorry this was not clearly communicated at the time and that it contributed to frustration during your planning. Thank you again for your feedback. We appreciate you sharing both the positives and the areas where we fell short, and we hope to have an opportunity to welcome you back in the future. Ayers Rock Resort Team

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其他网络用户评价我们的酒店

  • 309 评论 8.8/10 位置
  • 490 评论 6.9/10 房间
  • 426 评论 7.7/10 服务
  • 22 评论 4.3/10 上网
  • 237 评论 7.5/10 食物
  • 216 评论 5.3/10 清洁度
  • 182 评论 3.4/10 性价比
  • 72 评论 7.2/10 早餐

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