Sails in the Desert - A member of Pullman Hotels 5 つ星

トリップアドバイザーの評価 4.0/5 4,975 件のレビュー

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163 Yulara Drive, Ayers Rock Resort, 0872 YULARA, オーストラリア

説明

ホテルのその他の情報

  • The premier 5-star hotel among Australia's Ayers Rock Resorts

  • Immerse yourself in one-of-a-kind Indigenous art at the stunning Mulgara Gallery,

  • Be lulled into complete relaxation with one of the Red Ochre Spa's sumptuous treatments.

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • After a day of exploring Uluru, cool off with a swim or a refreshing drink at the hotel pool.

当ホテルの客室

ホテル所在地

Sails in the Desert - A member of Pullman Hotels

163 Yulara Drive, Ayers Rock Resort
0872 YULARA
オーストラリア

GPS:-25.239, 130.9834

電話番号
ファックス +61 2 9299 2103

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  4.0/5  4,975 件のレビュー

2024エクセレンス認証

Pleasant Hotel, not Five Stars

トリップアドバイザーの評価 4.0/5

Malcolm R トリップアドバイザー認証口コミ

Pleasant Hotel, but not Five Stars. The hotel lobby and reception area are very good as are the staff. The rooms although a little dated are spacious and comfortable, they are let down by the journey from the reception to the room. It has the feeling of a holiday camp with room doors opening onto an open corridor, which means it is very difficult to enter or leave your room without uninvited insects entering. However, overall for a few days stay a very pleasant hotel

Dear Malcolm, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the lobby, reception area, and the service provided by our team, as well as finding the rooms spacious and comfortable. We regret that the room layout did not fully meet your expectations. Due to our remote desert location and local weather patterns, insects can be more present here than in other destinations, and the open-style corridors are part of the resort’s design to blend with the natural environment. We understand this may have caused some inconvenience and appreciate your understanding. Thank you again for your comments, and we’re glad to hear you still found Sails in the Desert a pleasant place to stay overall. Kind regards, Ayers Rock Resort Team

Room Marginal and Not What Was Booked

トリップアドバイザーの評価 1.0/5

A8383AWjeffc トリップアドバイザー認証口コミ

The room we were assigned was NOT the room booked and the approximate 4 hour wait for the marginal suboptimal room was not acceptable. I certainly cannot recommend anyone to book this place and will definitely inform our travel agent of our displeasure.

Dear Jeff, Thank you for your feedback. We regret that the room allocation was not to your expectations. Please contact our Feedback Department with your booking details so the team can review what occurred and address your concerns. Kind regards, Ayers Rock Resort Team

Tired and overpriced hotel.

トリップアドバイザーの評価 2.0/5

jondY4696UT トリップアドバイザー認証口コミ

Hotel very tired and needs a refurb. They probably don’t care as you are a captive audience in the ‘resort’. Flies everywhere in the main hotel reception and restaurant area. Food options limited and overpriced. Staff look miserable. Tourism at its worst unfortunately. Only book this if you are desperate to see Ularu.

Dear Jon, Thank you for sharing your feedback regarding your recent stay at Sails in the Desert. We acknowledge your comments about the refurbishment. We also understand your concerns regarding the presence of flies in the main hotel reception and restaurant. Please note that, as a resort located in the heart of the desert, the natural environment and weather patterns can influence insect activity, which is different from city-based hotels. While we certainly employ all environmentally friendly methods available to ensure unwanted guests are kept from guest rooms and other areas, it is unfortunately not always possible. Regarding food options and pricing, we strive to provide high-quality ingredients and a variety of choices. Being in a remote desert location, the costs of supply chain transport are significantly higher than hotels in major cities, which affect menu pricing. Thank you again for your feedback. We hope that despite these issues, you were still able to enjoy the unique experience of visiting Uluru. Kind regards, Ayers Rock Resort Team

Hot, Tired and Dissapointed

トリップアドバイザーの評価 1.0/5

Scenic640299 トリップアドバイザー認証口コミ

Arrived exhausted and hot. Found our room after carrying our bags up 3 flights of stairs. Our room was dirty, there was a major moth infestation. Material on lounge was filthy and stained. Carpet was lifting in the corner with bugs crawling underneath. Fly screen was broken allowing insects and moths into room. What a disappointment after Virgin cancelled our flight today from Brisbane to Ayres Rick direct meaning we had to get up at 3am this morning and fly coolingatta to Sydney and then Sydney to Ayres Rock. What is going on? - hugely disappointed and exhausted however Sails have now provided us with a clean room which we appreciate - should have happened to start with . Sort your act out guys.

Dear Scenic, Thank you for sharing your experience. We sincerely apologise that your room did not meet expectations on arrival and for the inconvenience caused after your long journey. We’re glad our team was able to provide a clean room, and we appreciate your understanding. We take your feedback seriously and will continue to review our maintenance and housekeeping processes to ensure a smoother experience for all guests. We hope you were still able to enjoy the unique beauty of Uluru. Kind regards, Ayers Rock Resort Team

Great hotel but let down by easy fix issues.

トリップアドバイザーの評価 4.0/5

lyndakou07 トリップアドバイザー認証口コミ

We had a terrace room which had great amenities a super comfy king size bed and great air conditioning. The terrace was large with 2 sunbeds, a table and chairs, and rattan lounge pod for 2. Issue however was that it was dirty, the whole terrace needed a good sweep and jetwash. This was reflected in all the outdoor areas. All were untidy and need attention to paintwork and maintenance of general sweeping up of plant debris as this let the hotel down. The pool area was very nice and although unheated this was not an issue as the weather is so hot, the pool is ok and not freezing. Restaurant is expensive but the food selection is top class with high standard quality ingredients on offer and the staff are really nice. Bit disappointed that there were some amenity not available on request that I would have expected from a 5 star hotel. I had forgotten my hair straighteners and I know that’s my own fault, but I’ve stayed in many hotel that are 5 star that have these on request to borrow. There was also no universal plug adapters to borrow which again I have perviously found most 5 star hotels catering for international guests do have. I’d therefore say this is not 5 star but could be with a little more attention to detail.

Dear lyndakou, Thank you, and we are glad you enjoyed your room, terrace, pool, and our restaurant staff. We are sorry that some aspects did not meet your expectations. The natural desert environment where we are located can present some challenges in keeping the terrace always clean; however, we will review this as we always aim to improve. We also strive to provide fair and reasonable pricing for our guests at our restaurant, as the costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels based near major cities. Kind regards, Ayers Rock Resort Team

との提携 TripAdvisor

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