Mercure Lipetsk Center 4 stars

TripAdvisor rating 4.5/5 478 reviews

Mercure Lipetsk Center - Image 1
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Description

Our accommodation(s)

Hotel location

Mercure Lipetsk Center

3 Teatralnaya Square
398002 Lipetsk
Russia

GPS:52.606212, 39.594118

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

IL PESTO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  478 reviews

Nice,modern and quiet place!

TripAdvisor rating 5.0/5

LaraBrianWood TripAdvisor review

Pleasantly surprised ! We arrived late and staff were very friendly.Got room without previous booking. Rooms are clean. Nice place to go for travellers. The breakfast could have been better for the price charged.

Dear LaraBrianWood, Thank you for the good rating of our hotel! We will definitely take measures to eliminate the shortcoming indicated by you. We look forward to seeing you again at the Mercure Lipetsk Center. Sincerely, Hotel Team

Staff doesn't suggest and control guests to wear mask for avoid to spread the covid

TripAdvisor rating 3.0/5

Homeless80_Giuseppe Business - TripAdvisor review

i'm from italy and i was travel to Russia for work, and no one in Hotel staff suggest to all customer to wear mask, if i got covid, and result positive how i can back to italy? woh will pay my extend stay for positive result there ?

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nikita Bezdenezhnykh Deputy General Manager

best in Lipetzk area

TripAdvisor rating 4.0/5

Germanius2015 Business - TripAdvisor review

Good place in the center, rooms opposite pomd and on high levels are preferable. Nearby there are a lot of choice of restaurants and cafes. Breakfast is currently being delivery as packed in the room. Convenient ground and underground paid parking. Good business hotel.

Satisfactory!

TripAdvisor rating 4.0/5

roveda_michele Business - TripAdvisor review

Very good hotel in terms of rooms quality and forniture. The reception staff is very kind and helpful. There is a huge variety of food for breakfast ranging from continental to traditional cuisine. The position is good as well.

Emergency situation - training of personnel needs to be urgently conducted!

TripAdvisor rating 2.0/5

Павел К Business - TripAdvisor review

Overall the hotel is great and deserves much higher grade from my side. The reason I am giving such a low one is the incident which happened on Friday. I tried 4 times to leave the message to AccorHotels management via the web-site but failed "due to technical problems with the feedback form". My e-mail sent yesterday was not yet addressed. On 28/06/2019 appr. at 00.10 the fire alarm in the hotel was initiated. We could return back to our rooms an hour later, at 01.15. During this hour the smell of burning electric wiring could be felt outside. Some observations I made during the incident. 1) Fire automation which could be observed by myself worked really well: clear and loud announcements, fire protection doors on the floor got closed preventing the airflow, elevators staying at first floor and not working, fume extraction system working well. 2) Still, there are come points for improvement, in particular: a. Guests who were gathering on the ground floor were not guided by staff: some people went outside, some stayed inside. b. There were no hotel representatives who would direct people to the gathering point: most guests just stayed close to the entrance from outside without any further instructions. c. Some guests were staying in the rooms despite the alarm (I could see them in windows watching the situation below). Still noone from hotel staff was checking that, no loudspeakers below or staff on the floors recommending to leave the hotel. d. Bar on the first floor continued working and served customers (!), staff did not seem bothered with continuing alarm message. e. Staff in the restaurant did not leave the building and continued activities on cleaning. This point together with p.d above provided guests a really bad example. f. Wicket gates in the basement courtyard were locked by padlocks which may create a dangerous situation with evacuation of people in case of a serious incident. g. No announcements from staff about the reasons of incident, no centralized announcements if guests can go back to their rooms once the alarm message was off. Overall, I would recommend that the training for personnel of the hotel needs to be conducted on the behaviour in emergency situations, they need to be additionally trained on evacuation of guests. Clearly this incident luckily proved to be not dangerous, but in case of a serious fire points described by me above may become really serious and lead to fatalities.

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