Mercure Valenciennes Centre Hotel 4 gwiazdki

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

Our team had to stay for a business trip at the Mercure for one night. it was our second time there and once again we were welcomed wonderfully, the staff is so friendly and willing to help - concrete example is from the hotel manager who saved us on our next morning as we were about to miss our train due to a late taxi and who did not hesitate to run to his personal car and bring us to the train station like a real super hero :) we were so grateful.. Rooms are perfect, spacious and super comfy with very large beds. I personally love the Nuxe honey shower gel & shampoo that really makes the shower moment at the end of a long day really sweet. And of course, probably the best part, the breakfast buffet that is excellent - so much CHOICE ! And everything tastes perfect especially before a really long day (eggs, bacon, cereals, fresh bread, pain au chocolat,...). Would love to come back if I get the opportunity to! Thank you to the team for making our business trips really sweet and cozy.

I have spent here more than a month. Rooms are clean and have modern but still warm, home-like interiors. Beds are big and comfortable even for my injured back. Services are more than good, meals tasty. The hotel is located in the city center, next to shopping mall, and there is great bakery nerby. There is no parking lot directly at the hotel, but 3 minute walk away, next to a museum is always a plenty of places to park a car. But the biggest plus is management. Hotel's manager will always help you with any problem, doesn't matter if it's lost luggage, aching tooth ore just simple need to talk with someone. One of the best hotels I have ever been to.

Excellent Option to stay for a couple of nights in Valenciennes. Located around 15 mins from Gare Valenciennes and very close to the city centre. The rooms are a spacious for a single or a couple and have enough storage space. The bathroom and water closet are distinct spaces with separate entrances. The staff is quite helpful and can speak English. There are numerous good restaurants in the vicinty of the hotel and a mall called the Centre Place d' Armes located barely 5 min walk from the hotel.

Highly recommended stylish elegant hotel nicely situated in the city center. Check-in was über efficient (1 min tops!), with room key available at arrival and all details already provided by the travel agency. Room clean and spacious, with stunning view on “Basilique du Saint Cordon”. Room comes with mini fridge and complimentary drinks (mineral & sparkling water as well as an orangina soda). Breakfast was good, all one needs in the morning. Staff very friendly. Though no fault of the hotel itself, I don’t like the fact one doesn’t receive Accor points when reserving through a travel agency (bit bizarre when focusing on business travelers!)