Chère Madame M., Un immense merci pour votre magnifique retour suite à votre séjour à l’Hôtel Mercure Valenciennes Centre. Nous sommes ravis de lire que vous avez apprécié notre emplacement privilégié au cœur de Valenciennes ainsi que la vue sur l’église. Quel plaisir également de savoir que votre chambre Privilège familiale, le confort de la literie, la propreté, les produits Nuxe et notre petit-déjeuner ont contribué à rendre votre séjour aussi agréable. Votre mention spéciale concernant la gentillesse de notre équipe nous touche particulièrement et nous ne manquerons pas de partager vos compliments avec l’ensemble de nos collaborateurs. Nous vous remercions également pour votre fidélité au programme ALL – Accor Live Limitless et pour votre confiance. Ce sera un véritable plaisir de vous accueillir de nouveau lors d’un prochain séjour à Valenciennes ! Bien cordialement, La Réception Mercure Valenciennes Centre

Dear Theo, Thank you very much for your excellent rating and for your kind feedback. We are delighted to hear that you were fully satisfied with your stay, particularly thanks to the exceptionally warm welcome from our team, the spacious and comfortable room, and the quality of our breakfast made with fresh local products. Your satisfaction is a true reward for all our staff. We look forward to welcoming you again very soon. Kind regards, The Management and Team

Dear Mr O., Thank you for taking the time to share your feedback following your stay. We are pleased that you appreciated our central location in the heart of the city. However, we are sincerely sorry to read that the condition of your room did not meet your expectations, particularly regarding cleanliness and the need for certain repairs. Please be assured that your comments have been shared with our housekeeping and maintenance teams so that a thorough inspection can be carried out, especially concerning the ventilation grille and the bathroom door. This level of service does not reflect our usual standards. We also regret that your perception of the value for money was affected during this stay, especially if your previous experience with us had been more satisfactory. We sincerely hope to have the opportunity to welcome you again and provide you with an experience that fully meets your expectations. Kind regards, The Management and Team

Dear Karin, Thank you for taking the time to share such a detailed review following your stay with us. We are delighted that you appreciated the warm welcome from our team, the comfort and cleanliness of your room, as well as the quality of our breakfast. We are also pleased that our location, close to the city centre and the nearby shopping mall, contributed to making your stay enjoyable. We have taken note of your remark regarding the temperature in the room. Due to the very cold weather conditions during the past few days, including negative temperatures at night over the weekend, our system is still operating in heating mode and the air conditioning has not yet been activated. However, please do not hesitate to contact our reception team, available 24/7, who will always be happy to assist and help find the most comfortable solution during your stay. We also understand that the absence of a private parking facility can be inconvenient. Like many hotels located in the city centre, we rely on nearby public parking options, which can sometimes be less convenient depending on the time of day. Nevertheless, we are very pleased to read that, despite these few points, you had a very pleasant stay with us. We look forward to welcoming you again soon. Kind regards, The Management and Team

Dear Niek, Thank you for sharing your feedback following your stay with us ! We are pleased to read that you appreciated the comfort and cleanliness of the hotel as well as the kindness and helpfulness of our team. We have also taken note of your remark regarding the temperature in the room. Due to the very cold outdoor temperatures in recent days — reaching as low as -1°C at night last weekend — our system is currently operating in heating mode and the air conditioning has not yet been activated. Our reception team remains at your disposal should you need any assistance to make your stay as comfortable as possible. We hope to have the pleasure of welcoming you again soon. Kind regards, The Management and Team

Cher John, Nous vous remercions pour vos commentaires positifs concernant votre séjour. Nous sommes ravis que vous ayez apprécié votre expérience au cœur de Valenciennes. Cordialement, Hôtel Mercure Valenciennes Centre

Geachte DAVID O., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Valenciennes Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,

Geachte Daniel D., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Valenciennes Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,