Mercure Valenciennes Centre Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 646 件のレビュー

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Mercure Valenciennes Centre Hotel - Image 1
Mercure Valenciennes Centre Hotel - Image 2
Mercure Valenciennes Centre Hotel - Image 3
Mercure Valenciennes Centre Hotel - Image 4
5 Rue du Saint Cordon, 59300 VALENCIENNES, フランス

説明

ホテルのその他の情報

  • The newly renovated lobby is an ideal place to relax or work

  • Two large rooms available for meetings, cocktail parties and other events.

  • The Bar Lounge Le Flore is the perfect place to chat!

  • Come support your sports teams with broadcasted events on our big screen

  • In the heart of Valenciennes, close to shops and transport

当ホテルの客室

ホテル所在地

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
フランス

GPS:50.356533, 3.525477

電話番号
ファックス +33 3 27 23 06 40

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  646 件のレビュー

トリップアドバイザーの評価  4.4/5  445 件のレビュー

Happily surprised.

トリップアドバイザーの評価 5.0/5

joannew703 ファミリー - トリップアドバイザー認証口コミ

Whilst I had been somewhat hesitant of our impending stay due to previous comments about staff, cleanliness and parking, all were proven to be unwarranted. The receptionist couldn’t have been more helpful, even securing a dinner reservation in a nearby restaurant for 11 of us on a Saturday. Parking, I can see may be an issue and as we had a roof box I was worried about where to park, however we parked easily on the road, even with a town event going go. Yes we drove around twice but this wasn’t an issue. Cars seem to move quite frequently and the other 2 families who travelled with us also parked without issue. Rooms were clean and comfortable and the aircon kept them cool. We also had an upgrade to the privilege suite which was superb. The bar was reasonably stocked and comfortable and whilst there’s no restaurant, there is one next door and plenty in the town, Breakfast had plenty of variety and was exceptional. 10/10 for the whole stay!

A Poor Experience for a 4-Star Hotel

トリップアドバイザーの評価 2.0/5

Nezcassee トリップアドバイザー認証口コミ

We found this hotel very disappointing and certainly not up to its 4-star rating. Things got off to a bad start when the receptionist declined to offer us interconnecting rooms because those were only available for families. Next we found that one of the two lifts was out of action and remained so for the next couple of days. The receptionist did manage to find us adjacent rooms, but the room size, layout and decor were more reminiscent of an Ibis or Premier Inn, with strange double doors to the bathroom. The daily room service seemed to consist of smoothing the duvet but neglecting to do anything about the undersheet, which was left crumpled. Overall the staff seemed strangely disconnected and unenthusiastic. There was a good range of items for the buffet breakfast, including freshly pressed orange juice. But again activities like clearing tables or keeping supplies topped displayed a sense of staff indifference. This is a fairly small hotel but did not feel intimate. Overall it felt poorly managed with staff behaving almost as if in opposition to the management. We speculated whether, following the opening of the new spa and resort hotel in Valanciennes, Accor had tried a hurried uprating to compete. The hotel does have a central location but is a tram ride or 20 minute walk from the station.

Thank you for taking the time to share your feelings following your stay at the Mercure de Valenciennes We sincerely apologize if our service was not up to the level you wanted despite all our good will. We have taken note of your comments and will certainly study them carefully. We hope to have the pleasure of welcoming you again in the future and offer you the service for which we are generally known. Wishing you a great day, The Mercure team

Does the job, clean and comfortable

トリップアドバイザーの評価 3.0/5

David W ビジネス - トリップアドバイザー認証口コミ

All in all a good hotel, but nothing stands out - but I must say the size of the rooms are very good. Otherwise it is a little frustrating as it is not easy to park and it does not offer any kind of evening meal possibilities that limits its versatility if using it for business. On my room (123) the external window handle broke off and it looks like it has been broken a while, and the aircon is turned off - a shame as now it gets warm and the sun comes right through the window, making the rooms very warm——- Breakfast is good, typical. All in all, better than the Ibis around the corner, but not wow either.

Merci d’avoir pris le temps de partager votre ressenti suite à votre séjour au sein du Mercure de Valenciennes Nous vous présentons nos sincères excuses si notre service n'a pas été à la hauteur de celui que vous désiriez malgré toute notre bonne volonté. Nous avons pris note de vos commentaires et ne manquerons pas de les étudier avec soin. Nous espérons avoir le plaisir de vous accueillir de nouveau dans le futur afin de vous offrir le service pour lequel nous sommes généralement connu. En vous souhaitant une excellente journée, Bien à vous, L'équipe Mercure

Great place to stay!

トリップアドバイザーの評価 5.0/5

Curiosity35095080185 トリップアドバイザー認証口コミ

I was in France for a training course and this hotel was recommended by the trainer as a good place to stay and she was not wrong. It's very well situated with lots of restaurants and shops within short walking distance. The room itself was larger than I expected for a European hotel and was very clean and well kept with a comfortable bed and good amenities. I didn't have to interact that much with the staff but check in/check out was smooth. I checked out early in the morning and the person on the front desk offered me a coffee to go which I greatly appreciated. Breakfast buffet had everything I needed to start my day and the tables were cleared very quickly. Overall it was a great stay. On a related note, I didn't get to see much of Valenciennes as I was in class all day and the time of year meant short days but what I saw was stunning. It's a beautiful place that has a more authentic feel to it than the larger cities in France and I'm already planning a trip for my wife and I to really get a chance to explore the whole place.

Dear Customer, Thank you for taking the time to post this beautiful comment. I am delighted to read that you had a pleasant stay at our hotel. I certainly shared your impressions with all of our teams. Your message has been welcomed with great pride and is a real encouragement to us. We look forward to welcoming you in our hotel during our next visit to our Region. Sincerely, The Mercure team

A Good Stay with peculiar service!

トリップアドバイザーの評価 3.0/5

JoannaDtraveller Friends getaway - トリップアドバイザー認証口コミ

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

Thanks a lot for your comments regarding your stay at the Hotel Mercure in Valenciennes. I'm sorry that our little staff meetings bothered you and we try to do this team meeting later in the morning. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Karine & her team.

との提携 TripAdvisor

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