Grand Mercure Urumqi Hualing 5 stars

I arrived after midnight and 2 front desk staffs are very kind to facilitate the check in to room. Since I want to join tour to visit Urumqi or neighborhood areas, I would like to contact the travel agency in hotel in the morning. Unfortunately, it was still closed when I visited at about 10:00. Therefore, I checked with Concierge. Martin Ma was on duty and he had told me that the travel agency closed due to low season. And he is so kind that to help me through to find travel agency and suggested tourist attractions to me. Through out his follow up, he is kind, helpful and details. Definitely he is a good asset to your team.

When in the summer the hotel in Urumqi always in a high price , but this hotel just has the lower price in the level like Atour or Hanting , Which is a good place to stay in Urumqi.

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Well located, neat room. The staff some are professional some are not well trained… breakfast has a lot of space to improve.

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)