Mercure Rostov-on-Don Center 4 stars

Customer review rating 4.6/5 2,313 reviews
Mercure Rostov-on-Don Center
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Hotel extras

  • Downtown location

  • Free Wi-Fi

  • Family rooms

  • Restaurant at the hotel

  • 2 conference halls

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ROSTOV ON DONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Rostov-on-Don Center

Voroshilovsky prospekt 35/107
344002
rostov-on-don
russian federation

Tel: +78632224444

Fax: (+7)863/2404187

Contact email

Check-in from 14h00

Check out up to 12h00

  • PUBLIC TRANSPORT :   BUS7 VOROSHILOVSKY PROSPEKT

  • By plane

    AIRPORT At 50km / 31.07 miles

  • By plane

    ROSTOV ON DON At 9km / 5.59 miles - Shuttle paying

  • By train

    RAILWAY STATION At 2.2km / 1.37 miles

GPS :47.222531, 39.718705

Our accommodations

The hotel has 89 specially designed rooms. Mercure Rostov on Don offers free WiFi, 2 conference rooms with modern video and audio equipment, a Fitness Center, as well as a restaurant that combines traditional Russian and classic French cuisine.

Accessible room

Standard Room with single bed, non-smoking

  • Max. number of persons: 4
  • Area: From 25
  • Views: Historic side view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Accessible room

Standard Room with Twin beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side, River side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks
Accessible room

Privilege Room with King Size bed

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side, Historic side view, River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)
Accessible room

Privilege Room with Twin beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)
Accessible room

Suite with one double bed

  • Max. number of persons: 4
  • Area: From 55
  • Views: City side, Historic side view, River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

D'ADJEMOFF

Type of cuisine: Regional

Start your day with breakfast, or enjoy lunch or a delicious dinner in our restaurant serving French and international cuisine.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is open 24 hours a day and serves cocktails, light snacks, drinks, draft beer and an exquisite selection of wines from the Grands Vins Mercure collection

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 60

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Rostov-on-Don Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,313 reviews

tripadvisor

TripAdvisor Rating 4.5/5

405 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located and excellent breakfast

Customer review rating 4.6/5

Viktor S. Business - 13/02/2020 Confirmed reviews ALL

I like Mercure hotels since 2007 when I stayed with it in Paris. If I have opportunity to stay with Mercure I always use it.

Dear Viktor S., Thank you for your feedback about your staying at Mercure Rostov-on-Don Center Hotel. I'm glad to hear that you prefer to stay at Mercure hotels. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yous, Natalia Kovalchuk General Manager

Nice location, nice view...

Customer review rating 4.6/5

Andrey Business - 13/02/2020 Confirmed reviews ALL

Overall I was impressed by professional warm welcome at reception. Nice room with best city view in Rostov. Good fitness facility equipped with Technogym. Infrared sauna was really good. It may be better if you put low weight dumbbells into Fitness zone and

Dear Andrey, Thank you for your warm feedback about your staying at Mercure Rostov-on-Don Center Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Natalia Kovalchuk General Manager

Good people good food

Customer review rating 4.6/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Nice hotel, good food. Only not so good - shower. No power in water.

Dear guest, Thank you for your feedback about your staying at Mercure Rostov-on-Don Center Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalya Kovalchuk General Manager

Perfect stay

Customer review rating 4.6/5

Alexandr Families - 06/01/2020 Confirmed reviews ALL

Room, bed and breakfast - everything was perfect. Staff was polite and courteous. By the way, it was nice to get a bottle of Champagne two hours before New Year comes.

Dear Alexandr, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Kovalchuk General Manager

Very good stay fully according to the expectations

Customer review rating 4.6/5

Farid Business - 29/10/2019 Confirmed reviews ALL

Hi, everything was great. The only thing Is that points for the stay haven’t been charged so far.

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. Thank you for your feedback and loyalty. All points must be credited automatically to your account during 7 days after your departure. Now we posted it manually and hope you have already received it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Kovalchuk General Manager

Should be better

TripAdvisor rating 4.5/5

Thousewhodo Business - 20/10/2019 TripAdvisor review

I think the manager of this hotel should work better and should at least try to react to the requests of the guests. Such efforts could make this hotel more close to the Mercure standards of service quality.

Dear guest, I am appreciating that you find free time to leave a feedback about our hotel. Here at Mercure we constantly work on the best quality of service for every guest. I would like to know more about your experience at Mercure Rostov-on-Don Center. Could you please write a personal letter to my address H8508-GM@accor.com and describe all of your expectation about my work at this hotel. Hope to see you at Mercure Rostov-on-Don Center again. Sincerely yours, Natalia Kovalchuk General manager

Great hotel in Rostov

TripAdvisor rating 4.5/5

Alejandro R Couples - 16/10/2019 TripAdvisor review

I have stayed many times in Mercure Rostov and I have to say that I like a lot. The situation is very convenient close to the center and the river side. The rooms are renovated and with a nice design. I could have good rest every time. The service is I will use every time I am going to Rostov.

Dear Alejandro, I very much appreciate your comments regarding your stay at the Mercure Rostov-on-Don Center. It is always a pleasure to receive positive feedback. Thank you for do warm feedback about working of all our team. I will share your comments with all of them. I'm glad you stay at Accorhotels again and again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Natalia Kovalchuk General Manager

Good stay in nice hotel

Customer review rating 4.6/5

Alejandro Friends - 24/09/2019 Confirmed reviews ALL

I had no problem with my stay at Mercure Rostov. The room is very nice and the bed is extremely comfortable. For sure I will back to the hotel in my future stays in Rostov, quality price relation is very good. Thanks!

Dear Alejandro, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Kovalchuk General Manager

Acceptable

Customer review rating 4.6/5

Gabor Business - 23/09/2019 Confirmed reviews ALL

Nice, clean, well located hotel, only the breakfast's choices were limited.

Dear Mr. K., I very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive detailed feedback. We strive to continuously improve the quality of our services that's why your reply is important for us. Unfortunately we had not free rooms to upgrade for your accommodation. We have already talk to our administrator who worked at your departure to make invoices with business address. Hope next time will not have any inconveniences during your stay. Thank you again for sharing your experience, and I hope to see you again at Mercure Rostov on Don Center. Sincerely, Nataliya Kovalchuk General Manager

Excellent

Customer review rating 4.6/5

Evgeny Business - 31/08/2019 Confirmed reviews ALL

Staff is very polite and proactive. Room is clean and comfortable.

Dear Evgeny, I very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Kovalchuk General Manager

Not helpful

Customer review rating 4.6/5

L. S. H. Business - 06/08/2019 Confirmed reviews ALL

One of the hotel female receptionist is not helpful for hotel transportation arrangements and until now still haven't receive the transportation payment receipt as per promise. Delayed my laundry delivery once. Overall not a English friendly hotel.

Dear Siphoo L., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We have already sent the transfer invoice to your email, please check it. We are very sad to hear that your laundry was delayed ones. Our team hopes that you still come to our hotel and we can fix this impression. Sincerely, General Manager Kovalchuk Natalya

New hotel in the on the city center

TripAdvisor rating 4.5/5

SERGE K Business - 10/07/2019 TripAdvisor review

New hotel in the on the city center, comfortable rooms in a pleasant, haughty style, comfortable beds, pleasant and attentive staff and proper hotel management, thank you very much to Dmitry for special attention and care, we will come again!

Dear SERGE K, I am appreciating that you find free time to leave so warm feedback about Mercure Rostov-on-Don Center. Here at Mercure we constantly work on the best quality of service for every guest. I hope at your next visit all services will be at the highest level. Sincerely yours, Natalia Kovalchuk General manager

Reliable

Customer review rating 4.6/5

Timc Families - 13/05/2019 Confirmed reviews ALL

I use Accor Hotels because they are consistently good. Our stay at Mercure Rostov On Don was good Staff were helpful and spoke good English

Dear TimC, I very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalya Kovalchuk

Nice place in the heart of the city

TripAdvisor rating 4.5/5

marc0g2538 Solo travel - 13/01/2019 TripAdvisor review

Hotel is a good compromise between quality and price, as I had the opportunity to try last year, clean and in the center. The staff always very kind and ready to fulfill the requests of customers. The "standard" room is quite spacious, well finished and without the annoying sofa or armchair that I consider useless as well as difficult to keep clean.Breakfast is of a good standard both in quality and quantity.If you have the chance, I recommend the "privilege" rooms.The only flaw could be the fact of not having parking.

Dear Marco G, I am appreciating that you find free time to leave so warm feedback about our hotel. Here at Mercure we constantly work on the best quality of service for every guest. Actually we have not a possibility to apportion own parking spaces at the public but we are always ready to help our guests find a place at the nearest private parking. We will pay attention to notes you left during your accommodation and hope at your next visit all services will be at the highest level. Kind regards, General Manager Natalia Kovalchuk
Customer review rating 4.6/5

Wojciech Business - 25/12/2018 Confirmed reviews ALL

Just perfect!!!!

Dear Wojciech Piotr B., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalya Kovalchuk

Perfect as always, many thanks

Customer review rating 4.6/5

Anna K. Business - 05/11/2018 Confirmed reviews ALL

No complaints for 3 years of my business trips to Rostov-on-Don and this hotel.

Уважаемая Анна, В первую очередь, позвольте от лица всей команды поблагодарить Вас за выбор Меркюр Ростов-на-Дону Центр, а также за прекрасный отзыв. Мы очень рады, когда наши Гости чувствуют радушный прием и ценят наши старания. Спасибо Вам за это! С радостью ждем Вас снова и снова в гости. Всего самого доброго, Наталья Ковальчук Генеральный Управляющий

Nice place, good location, nice staff

Customer review rating 4.6/5

Hendrik Business - 28/09/2018 Confirmed reviews ALL

Nice place, good location, nice staff

Dear Hendrik, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager, Kovalchuk Natalya.

Very nice hotel

Customer review rating 4.6/5

Tatiana Business - 01/09/2018 Confirmed reviews ALL

Good location, well trained staff, full breakfast with loads of healthy choices, many good restaurants nearby

Dear Tatiana, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we are looking forward to welcoming you again. Sincerely, General Manager Nataliya Kovalchuk

It was ok but i guess i will look for another hotel to stay next time

Customer review rating 4.6/5

Olga Solo - 18/08/2018 Confirmed reviews ALL

The staff is very friendly and helpful , all my requests were answered immediately. The main problem that bothered me was the noise from the street outside, mainly motor bikes roaring at nights. Another issue is that the room service menu has a very limited variety of vegeterian meals. The restaurant downstairs has a better choice, and the kitchen is very good. The TV channels are very limited.

Dear Olga, Thank you for taking the time to share your feedback. We are glad that you were satisfied with staff and kitchen of our hotel. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager Natalia Kovalchuk

good experience

Customer review rating 4.6/5

Marco Solo - 05/08/2018 Confirmed reviews ALL

i didn't have any problems during my stay in hotel. Room was quite big and comfortable.

Dear Marco, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk
Our most recent 20 reviews

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