Mercure Kooindah Waters Central Coast bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 812 ulasan

Jaminan Harga
Terbaik
Mercure Kooindah Waters Central Coast - Image 1
Mercure Kooindah Waters Central Coast - Image 2
Mercure Kooindah Waters Central Coast - Image 3
Mercure Kooindah Waters Central Coast - Image 4
40 Kooindah Boulevard, 2259 WYONG, Australia

Deskripsi

Keistimewaan hotel

  • Championship golf course, indoor & outdoor pools, tennis court, gym, and kids' playground

  • Rooms with private balcony are available on request

  • Meeting rooms & events facilities

  • Complimentary on-site parking

  • King Rooms and 1, 2, & 3 bedroom apartments available

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Mercure Kooindah Waters Central Coast

40 Kooindah Boulevard
2259 WYONG
Australia

GPS:-33.282806, 151.440582

Telepon
Fax +61 2 4355 5700

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

KARINYAS RESTAURANT

Karinyas has modern cuisine, featuring fresh local produce through its seasonal a la carte menus. The restaurant is open daily for all meals.Overlooking the picturesque golf course, it has an extensive wine list which including wines from local wineries.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  812 ulasan

Peringkat TripAdvisor  4.0/5  846 ulasan

Roach motel, dirty filthy outdated, should be shut down in reality

Catatan Tripadvisor 1.0/5

Al S Keluarga - Ulasan TripAdvisor tersertifikasi

This place is ultra filthy and the rooms stunk like hell, there was mould everywhere, spider webs, dirty couches, dusty filthy furniture, ruined our family holiday with their photoshopped pictures, don’t be fooled there are much much better options out there

Dear Alen, Thank you for your feedback, and we’re truly sorry to hear that your experience was not what you expected. We take cleanliness and comfort very seriously, and we sincerely apologize for the issues you encountered during your stay. We want to assure you that we regularly have a professional pest control service to maintain the property, and while we are located in a bushland area, we do our best to manage the natural environment. We also take your comments regarding cleanliness seriously and will be investigating the concerns you raised about the rooms. Mould, spider webs, and dirty furniture are not acceptable, and we will ensure that these issues are addressed immediately. We understand how disappointing it must have been to feel that the photos didn’t reflect the actual experience, and we apologize for not meeting your expectations. Your feedback is incredibly important to us, and we will take the necessary steps to improve. Thank you again for sharing your thoughts, and we wish you all the best in your future travels. Kind Regards, Tim - Assistant Manager

Better options for the price!

Catatan Tripadvisor 2.0/5

Aret E Ulasan TripAdvisor tersertifikasi

Rooms were spacious but that’s about it. Queen bed mattress ensures you and your partner roll to the middle. No spare toilet paper? Surely you could add a couple instead of having to call house keeping every time! Oh and it may take “15-20mins so I can get you guys a bandaid cause I’m by myself at reception”. Place was fully booked so clearly you would have staff? Under staffed for breakfast. Consistent wrong coffee orders brought to the table…can’t find cups for juice so you need to go to the bar and grab mugs or glasses from there. Wait for eggs 20mins at a time. No omelette station. “Sorry, run out of cereal” (at 930am)?! No honey?! Reception advises NYE (31/12) you will get the Accor membership discounts (also called ahead 2 weeks prior with the same messaging)…clearly wasn’t the case for breakfast lunch or dinner…educate your staff to ensure there are no unnecessary arguments with other staff trying to do the right thing (discount applied for breakfast only as a compromise so thank you Tim!). Under staffed at the bar and dinner “service”. 0 service to your table except for dropping food off. At least the food (dinner) was good though - compliments to the chef. Pool area requires a tag to get in/out…security is good (granted for the pool) but each room gets 1 tag…doesn’t work well for families unless you’re all together. Pool area does not have any facilities either ie to buy drinks, food, water etc. You need to go to the main building for that. $6 for a can of coke (awesome guys!!). Recommend stocking up from Coles if you’re staying awhile. These might sound like 1st world problems but I’m sorry, you’re paying a premium for a “4 star Accor premise”…..1st world problems shouldn’t exist here…4 stars? Really?… PLEASE. Been to plenty Mercure hotels and other hotels under the Accor banner with “you get what you pay for”…clearly not the case here…this place was by far the worst experience…we will actively not recommend it…for the price we paid, we would have been better off staying at Sofitel in a major city over the NYE period. Won’t be back.

Dear Aret, Thank you for taking the time to share such a detailed review on multiple platforms. We genuinely appreciate all feedback, as it helps us understand where we can improve and what aspects of our service may have impacted your experience. We’re sorry to hear that your stay did not meet your expectations, particularly when it comes to the comfort of the mattress, amenities, and the breakfast experience. We always aim to provide great service and ensure that our guests feel comfortable, and it's disappointing to hear that we fell short in these areas. To clarify, the stars assigned to our hotel are determined by the range of amenities and services we offer, and we understand that these should be consistently delivered to ensure a positive experience. We will certainly review your concerns around the availability of toilet paper, the breakfast service, and the pool access tag system. We will also address the staffing and communication issues you mentioned to ensure this doesn’t happen again. Regarding the Accor membership discounts, we apologize for the confusion and any miscommunication from our staff. It’s always our goal to ensure that our guests receive the benefits they are entitled to, and we’ll be reviewing staff training to avoid future misunderstandings. We understand your frustration with the pricing, and we appreciate your suggestion about aligning our services to better reflect the experience and value provided. We will take your feedback into consideration as we continue to improve our offerings. Thank you again for your review, and we truly regret that your stay with us wasn’t the enjoyable experience we strive to provide. We hope you’ll reconsider staying with us again in the future, but if not, we wish you the best in finding accommodations that better suit your expectations. Kind Regards, Tim - Assistant Manager

Shortbhop and you are home……nicely rested!

Catatan Tripadvisor 5.0/5

auntynell Ulasan TripAdvisor tersertifikasi

Fabulous staff, great food and service and the loveliest serene evening overlooking the golf course and lake……what’s not to love about this hotel. It’s a fabulous little overnight when avoiding the peak hour traffic heading back into Sydney after a long drive from the north.

Dear Auntynell, Thank you for your lovely review. We are thrilled to hear you enjoyed a peaceful and relaxing stay with us. It is great to know that our staff, food, and service made your visit special, and the serene views of the golf course and lake added to your experience. We are glad we could provide a restful stopover on your journey, offering a perfect break before heading back into Sydney. We look forward to welcoming you back for another stay in the future. Kind Regards, Tim - Assistant Manager

Fantastic!

Catatan Tripadvisor 5.0/5

Ainsley C Ulasan TripAdvisor tersertifikasi

We took a last minute weekend trip to Mercure koorindah waters. The resort itself is lovely, the rooms clean and roomy. The staff are what makes this place a great experience. Friendly, accomodating and really make you feel welcome. Special mention to Roisin, Larry and Gloria who all went the extra mile to ensure we had a fantastic stay. Will be back and highly recommend to anyone looking for a relaxing getaway with friendly staff and fabulous amenities. Ainsley and Paul ❤️

Hi Ainsley and Paul, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your last-minute weekend getaway at Mercure Koorindah Waters. It’s fantastic to know that the resort, rooms, and especially our team made such a positive impression on you. Roisin, Larry, and Gloria will be delighted to hear your kind words. They always strive to go the extra mile, and your feedback is the best reward for their efforts. We can’t wait to welcome you back for another relaxing stay. Kind Regards, Tim - Assistant Manager

So you think running water is included in the package you are wrong

Catatan Tripadvisor 2.0/5

gavin w Ulasan TripAdvisor tersertifikasi

So you think running water is included in the package you are wrong My wife and I stayed at Kooindah Waters Mercure in May 2024 and had a great time with great staff. We had massages at Wildfire Day Spa and it was all great. We decided to go back we booked the hotel for 25th,26th,27th and the Day Spa for the 26th of August 2024 All was good we arrived on Sunday checked in paid all was good Monday 26th we went for our treatment, a magnesium bath and a massage it was great, really great so far everything is great the only problem is I got attitude from some of the staff the night before but all was good. We got back to our room I went shopping, my wife got into the shower NO WATER HOT OR COLD in the whole room She rang reception and was told that there was a planned maintenance shut down and the water would be off till 3.00pm We at no stage was told by anyone that this was going to happen not when we booked not when we got a call on the Saturday a day before we got there, NOT when we checked in and paid full price When I got back, I went to reception where two ladies were on the desk one of the ladies was the one that checked us in. One lady said sorry the other said it was my fault because I did not read the A5 sign that was on the counter which was not on the counter when I went to reception. I was told that the gym had water but it was across the carpark and 180metres away from our deluxe room with no water I asked to speak to the manger he was not there He would be in the next day The water came back around 4.00 pm COLD water only and the toilet cistern did not fill I rang reception at approx. 4.30 still no hotwater and no water to the toilet We were told the hot water would be another hour, it came back on at approx. 5.15pm They said they would send a maintenance man with a bucket to our room for the toilet Just before he arrived the toilet cistern filled with water and he turned up without the bucket We spoke to the manager the next day he said he would look into it I did not hear from him until we checked out he said that if we stayed there again he could help us But with the attitude of 33.3% of the staff not being good and the service we got we decided to decline the offer If Kooindah waters can’t provide a room that works and staff that want to be there we don’t want to be there we are going somewhere else but we will be back because for the second time WILDFIRE DAY SPA was awesome

Dear Gavin, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the issues you faced during your recent stay, especially regarding the water disruption and the service you received. It’s great to know you enjoyed your massages at Wildfire Day Spa, and I’m pleased to hear that the treatments were to your liking. However, it’s clear that the inconvenience with the water supply and the service from some of our staff members overshadowed your stay. I apologize for any frustration this caused. We understand how important it is to be informed of any planned disruptions, and it appears we fell short in communicating this effectively. Your feedback regarding the lack of notification about the maintenance and the subsequent handling of the situation is invaluable and will be used to improve our procedures. I also regret that our team did not meet your expectations, and I will address your concerns with the staff to ensure better service in the future. Please accept our sincere apologies for the inconveniences you encountered. While it’s disappointing to hear that this experience has led you to consider other options for your future stays, I hope you might consider giving us another chance. We would love the opportunity to make things right and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we wish you all the best with your future travels. Kind Regards, Tim - Assistant Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 120 ulasan 9.8/10 Lokasi
  • 475 ulasan 7.2/10 Kamar
  • 448 ulasan 8.1/10 Pelayanan
  • 240 ulasan 6.2/10 Makanan
  • 168 ulasan 4.7/10 Kebersihan
  • 137 ulasan 5.7/10 Sarapan
  • 6 ulasan 6.2/10 Pantai

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Wyong

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.