Mercure Koh Chang Hideaway bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 342 ulasan

Jaminan Harga
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Mercure Koh Chang Hideaway - Image 1
Mercure Koh Chang Hideaway - Image 2
Mercure Koh Chang Hideaway - Image 3
Mercure Koh Chang Hideaway - Image 4
111/1 Moo 1 Tambol, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Deskripsi

Keistimewaan hotel

  • Kamar menghadap ke laut

  • Sarapan ala Amerika disajikan setiap hari

  • Kolam renang dengan air terjun dan bar

  • "Pusat bisnis dengan ruang pertemuan"

  • Layanan kamar 24 jam

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Lokasi hotel

Mercure Koh Chang Hideaway

111/1 Moo 1 Tambol, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Telepon
Fax +66 39 619 108

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

THE BAY RESTAURANT

Restoran Bay memadukan hidangan dan layanan istimewa dengan seting indah menghadap kolam renang dan laut, menyajikan hidangan internasional dan Thailand.

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  342 ulasan

Peringkat TripAdvisor  3.9/5  987 ulasan

Excellent all round, great value.

Catatan Tripadvisor 5.0/5

bbgeegee Keluarga - Ulasan TripAdvisor tersertifikasi

We had a fantastic one week stay at the hotel in late November. We spent all day at the beach front, the pool is excellent. It’s a resort style, very quiet, secluded on its own part of the beach. Great views of the beach and sunset every day. The rooms are really nice, spacious and comfortable. The hotel is renovated and kept very well. There’s 2 big swimming pool, the beach is very beautiful. I’ve been to many accor hotels but the food quality of this hotel is just great. From drinks to food, you can see that they really use good ingredients and effort to make it taste great. We had many meals inside the hotel, the breakfast is top notch. It’s excellent value for money. Thank you to all the kind and amazing staff, k. Aud, k. Cream, k. Beer and everyone else. They are excellent. We will be back.

Disappointed stay at Mercure

Catatan Tripadvisor 1.0/5

ZeZuKa Couples - Ulasan TripAdvisor tersertifikasi

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Mercure KCH H - Misleading the customer

Catatan Tripadvisor 2.0/5

juliacsefalvay2020 Friends getaway - Ulasan TripAdvisor tersertifikasi

We are a successful Travel Agency ( over 28 years ) so we know exactly what we are booking. We have stayed in Mercure / Accor hotels several times in the world, this has never happened before. Shame on Mercure Koh Chang Hideway. 1/ We booked 3 standard rooms - we read every room description. Unfortunately we didn't notice that there was no balcony ( only on site ) of course they couldn't change the rooms there because the hotel was full. Although we were angry, we accepted that we were careless and so we did not have a balcony. 2/ But the view and the windows we had were a disgrace to the hotel !!! The windows of the rooms were not transparent / 1 room was . but we were looking straight at a dirty roof and wall , half a meter from the window !!! This is not written anywhere in the room description. This is a total deception of the guest Like a travel agent (1 person of 6) we visit a lot of hotels every year to give our passengers an accurate picture. Mercure should be ashamed of itself because it has refused to even acknowledge compensation. At every workshop, at every trade meeting, at every tourism exhibition, we will publish long reports on Mercure's incorrect behaviour. Photos will be attached as evidence.

Dear juliacsefalvary2020, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

it was not worth the money...

Catatan Tripadvisor 2.0/5

Joerg L Ulasan TripAdvisor tersertifikasi

We have thought that we are coming into vacation in here. But we have been very disappointed. Booked a 124m² Villa with private pool and Yakuzzi. As we have checked in, there was a problem with American Express Card, which was rejected from their system. No problem, paid with VISA, even if AMEX was agreed before in reservation agreement. Having spoken with AMEX, which was a very expensive phone call to Germany, they have given information that Mercure terminal is not sending out any seller information or ID, so it was not a problem with AMEX, it was a problem with their terminal inside Mercure ! Might be they wanted to avoid because of higher commissioning rate and exchange rate with AMEX. Fully disappointed from the 124m² villa, this is only room with less than 80m², no seperate living or bedroom, even not a comfortable table or seating possibility within living room / bedroom. Within the first three nights, we could not sleep as because of the pump from the pool made a lot of noise ! This problem was solved on the fourth day from one of your technicians, pump was switched off. Swimming pool was dirty already before, but became more dirty now, so we could not use what we have paid for. In addition, water flow in bathroom basins was stocked, floor was wet all the time, also solved on fourth day from their technicians, but situation was ongoing all the time also with toilet. Warm water supply is also unacceptable, there is no warm water supply all the time, only for a few minutes within the morning or evening ! As we have have reported stucking toilet in the mornings, not flushing down, water is coming back, there was no reaction, so we had to use public toilet at the main swimming pool very often instead of our private. Further on, there is a lot of construction work noise around the villa every morning, banging at the walls, drilling, cutting works. This was not vacation, it was a nightmare we have paid a lot of money for for nine nights. Service at the beach bar is very good, but your kitchen is not able to deliver a simple burger menu as ordered three times ! Also noodles were delivered with rare meat. Was send back to kitchen and replaced, nice to have a discount on it, but we prefer to have dinner together and not alone… This place needs a lot of more maintenance… bathroom shower door handle with silicon and nearly falling down, Yacuzzi can not be used, electric control cabinet open, trash around swimming pool and in front of the entrance, swimming pool stairs and ceramics dirty… Not a holiday feeling ☹, respective not worth the money we have paid. Management was not interested in our claim which was done verbally and in a written for, did not receive any answer. They have only given a "discount" for a night which could not be used from us because of travel delays. Sorry to say after all: it was not worth the money and we have been very disappointed because of our private pool, Yacuzzi and also drainage stucks...

Dear SnowmanHamburg, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Kick back & relax

Catatan Tripadvisor 5.0/5

Kevin B Ulasan TripAdvisor tersertifikasi

If you want to chill, this hotel takes relaxation to the next level. The hotel is in a quiet cove, immaculate beach. Ideal place to watch the sun go down, grab a drink from the bar & watch the amazing sunset from the cove. Reception make it very easy to check in/ out. Nothing is to much effort, just ask.

Dear L6661OMkevinb, Sawasdee Kha! Greeting from Koh Chang Island:) Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 407 ulasan 7.7/10 Lokasi
  • 863 ulasan 6.9/10 Kamar
  • 762 ulasan 7.3/10 Pelayanan
  • 37 ulasan 3.4/10 Internet
  • 447 ulasan 7.3/10 Pantai
  • 365 ulasan 5.6/10 Kebersihan
  • 271 ulasan 7.5/10 Sarapan
  • 222 ulasan 5.7/10 Kesepadanan nilai

Diberdayakan oleh Trustyou

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.