Grand Mercure Apartments Magnetic Island 4 gwiazdki

Ocena na stronie TripAdvisor 4.0/5 Liczba opinii: 35

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Grand Mercure Apartments Magnetic Island - Image 1
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146 Sooning Street, Magnetic Island, QLD, 4819 MAGNETIC ISLAND, Australia

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Lokalizacja hotelu

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australia

Pozycja GPS:-19.158526, 146.85648

Telefon
Faks +61 7 4758 1676

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

4 baseny

Ocean Front Swimming Pool (2) - Ocean View Swimming Pool (1) - Rooftop Swimming Pool (1) - Ocean View Heated Jacuzzi (1)

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Ocena TripAdvisor  4.0/5  Liczba opinii: 35

Fantastic stay at the Grand Mercure Apartments, Magnetic Island

Ocena na stronie TripAdvisor 5.0/5

Linda M Rodziny - Opinia zatwierdzona w TripAdvisor

We thoroughly enjoyed our stay. The facilities are great, rooms are spacious and clean and there's four pools to pick from. Their customer service is excellent, I would like to make special mention of staff member Clare who is definitely an asset to the team at the Grand Mercure Apartments, Magnetic Island.

Nice views & great service

Ocena na stronie TripAdvisor 4.0/5

AroundTheWorld1962 Couples - Opinia zatwierdzona w TripAdvisor

Spacious apartments with kitchen and a very nice view. Richelle and her team really did go the extra mile with an issue that we had (forgot our passport, credit cards and cash in the room, she noticed and moved heaven and earth to get it sent to Brisbane in time for our next international flight) and we can‘t thank her enough. All in all a nice accomodation that needs a little care and love here and there, but Richelle assured that a fresh management was tackling this

Magnetic Island Great Stay.

Ocena na stronie TripAdvisor 5.0/5

37rossw Opinia zatwierdzona w TripAdvisor

The rooms were all modern, clean and well equipped. We also found all the staff very pleasant and helpful. The hotel has 4 pools, 2 infinity pools facing the sea in front of buildings 4 and 5 and a heated pool in building 2. Building 1 where we were staying has a rooftop pool, it can be a bit cool but gets a good amount of sunshine, the others can be in the shade for good parts of the day. I would certainly stay here again and recommend it when staying on the island.

Lovely apartment and great stay.

Ocena na stronie TripAdvisor 5.0/5

Dianne W Opinia zatwierdzona w TripAdvisor

Stayed at the Grand Mercure for 4 nights. We had a beautiful 1 bdr resort view apartment which exceded our expectations (Apt 1204) as we had a great view of the ferry port and ocean from our balcony which we weren't expecting being a resort view and was so nice having a wine or coffee watching the ferries come and go. The staff were friendly and welcoming and the apartment was modern, spacious and clean with everything you need. Would definitely recommend.

Extremely, extremely disappointed.

Ocena na stronie TripAdvisor 1.0/5

Sacha K Opinia zatwierdzona w TripAdvisor

I want to preface this review by saying that I don’t write bad reviews preferring to keep disappointing experiences to myself, but this one has left me no choice. Our experience at the Grand Mercure apartments in Magnetic Island was just awful. Do not believe the images on their website. There may well be apartments like this on the property but that is not what we received. Service was great on arrival, until we relayed our concerns and then service turned very frosty. We were told our apartment had a beautiful view of the mariner however on arrival in our room, we noticed a dirty big dirt pit in front of that view. The room was very dirty and looked like it had been decorated in the late 90’s. Not like the website at all. When we relayed our disappointment, we were offered another apartment that was basically just as bad and told that we could only stay in the second apartment for a few nights before we had to return to the first terrible apartment. Stains (I think was blood) on cushions, dust on skirting boards, dead bugs in the light above our bed, rusty bins, shower glass that was so caked with soap scum it looked like frosted glass, broken aircon vents, broken lamp, mouldy stained pillow inserts and to top it off a BBQ that had its own eco system growing in it. We informed the staff that we would not move back to the first apartment for the last two days of our booking and requested a refund. After being given the run around regarding the refund we finally received it over a month and a half later and only because we chased it. The whole complex is tired and the units need serious attention paid to them. There are very mixed reviews for this complex and from what we experienced I can only imagine that we were given two of the worst rooms in the complex. Do not believe the images on the website are what you are booking. New management are blaming old management and private owners of the apartments….the problems are now yours, time to fix the issues so no one else has the disappointing experience that we had.

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Recenzje naszego hotelu napisane przez podróżnych

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