Mercure Serpong Alam Sutera

Dear Mr. Lutz R., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, and thank you for your loyalty. We are very delighted to read your comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Urs B., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are delighted to hear that you satisfied with the friendliness of our staff, the services as well as the location of our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share with us your experience. Please kindly accept of deepest apology for the inconvenience caused during your stay due to limited operational time for the room service as well as the areas you have mentioned. We appreciate you sharing your concerns with us and sincerely hope that we could have served you better. All of your concerns will be shared to the entire team, therefore they will be motivated to improve the service in order to make your next stay a more enjoyable experience. We do hope to serve you again at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review with us, most especially for choosing our hotel to accommodate you during your mandatory quarantine. We are beyond pleased to know that your stay was an enjoyable one. Thanks to your review, we will be more motivated to keep up the great service in the future. Your compliments on our clean room, good service, good and varied foods and the stable WiFi connection, will be shared to my fellow team, especially Rizqi and Ira, in the Front Office Department. We thank you again for having chosen Mercure Serpong Alam Sutera and we look forward to be welcoming you back at our hotel the soonest. Thank you and best regards, Jessica Uekermann General Manager

Dear Mrs. Karin B., We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutra. It is always a pleasure to receive a positive feedback regarding cleanliness of our hotel , the services of our staff, as well as the meals, however we apologize for the meals that did not being serve hot as it is. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager