Adagio Access Strasbourg Petite France Aparthotel bintang 3

I stayed at this hotel for a few days with my father and found it comfortable and practical. Our room was spacious and clean, with a comfy bed and a small kitchenette that made it easy to have a meal without having to go out every time. The shower box was small but still worked fine for us. I also liked the breakfast – it was fresh and had a decent variety. The location isn’t perfect, but it’s convenient enough: about a 15-minute walk to Petite France or you can use public transport close by. The self-service laundry was a great bonus. I’ve been traveling with my father through different cities for the past three weeks, and in all the other hotels, the highlight was the staff, who made our stays even better. Unfortunately, this was the only hotel where our experience with the staff was disappointing. While the man at reception during check-in was friendly and welcoming, the woman working there on the other days was very unfriendly and, at times, outright rude – selectively so, which felt even worse. Overall, the staff didn’t seem to care about making guests feel comfortable, which took away from what could have been a much better stay.

Good value for money. Very friendly and helpful staff. Type of room, we booked, was a very decent size with the kitchenette unit. Convenient bed. Quiet area. Walkable distance from Railway station as well as the Old Town. Although in the close proximity to the property there are no choices for restaurants or cafes, so your best options would be to walking towards the old town (10-15 minutes).

After a quick check in, I proceeded to the sixth floor. I had taken a taxi costing 8 Euro from Strasbourg railway station as it was night upon arrival, but the hotel is easy to reach via line B of the excellent tram network. It is poorly lit, lacking a prominent streetside sign. Unlike some other reviewers, my room's carpet was clean. However the room was pretty basic: two tables and chairs, a Queen bed with a clean sheet and doona, a choice of pillows, wardrobe and two small bedside tables with lamps. WiFi was slow to upload photos and annoyingly, the log in code changed daily, which was not explained at checkin. The bathroom was nicer than the bedroom but water pressure in the shower could do with improvement. There was a microwave, crockery and cutlery for those wishing to dine in, plus a good bar fridge. Traffic noise was audible on my first night. Reception sold snacks at exorbitant prices. There was an ATM in the next parallel street, two left turns from the hotel. There did not appear to be nearby restaurants. This hotel is functional rather than a welcoming 'home'.

We stayed in room 1708. As we arrived at the evening to take a shower, the whose was broken and we could not take a shower. Next day, early morning we called the front desk and Patricia, our shift receptionist claimed there was not technician, there was not other room available and we could take a shower at the reception. I could not express not only the lack of maintenance of the hotel but the lack of training from the management to attent claims. It is basic to have the shower and toilet working. At the end, we could have a shower at the handicap room at the 2nd floor. SURPRISINGLY as we picked up out baggage in the afternoon, at the front desk there was another guest claiming about the same issue and the same room 1708. It is incredible how the lack of interest and attention to a customer. Front desk assigned the room again not even reporting the issue and leaving the problem to their team on the afternoon shift. Another points: The hotel location is misleading. Indeed there is another adagio closer and better located near Petite France. Also, in the neighborhood there is very little choice of services. It was hard to find a bakery. Again room 1708 needs a deeper cleaning of the kitchen. It seems that the bell is dirty as it smells as you enter in the room. Definitely recommend not only to basic do maintenance (cleaning walls for example - we found a mosquito squashed by the toilet from the previous guest) Air-conditioning is equality in bad condition. Strasbourg was above 34 degrees in August, we expected to have some comfort in the room.

We arrived to find it was not at all as described. There was no soundproofing and we were put in a room next to at least 12 teenage boys and loads of other teenagers around the place so imagine it was being used for a school trip. If we'd wanted to stay in a youth hostel we would have booked one. The aircon didn't work and we couldn't have the window open as it was noisy outside and not secure as the room was on the ground floor by a communal area. We asked to change room but was told no other rooms were available but there were rooms available on your website. We left the hotel after being told no other rooms were available and stayed in a hotel down the road. I went to check out of the adagio the next morning and was offered another room and the man on reception was surprised his colleague had told us no other rooms were available. By this point we had already booked and paid for the other hotel so he refunded us for 4 nights of our stay but we were still left out of pocket for the first night. The member of staff who checked us in really did not care that our room was unsuitable and said nothing when I said we were going to find an alternative hotel for the night and had to carry our heavy bags down the road after 11pm. It was such a disappointing start to our holiday.