Gentile Sig. B., La ringraziamo molto per aver scelto Mercure Bangkok Makkasan e per aver condiviso la sua esperienza con noi. Siamo lieti di sapere che ha apprezzato il comfort della camera, la qualità dei nostri servizi, la colazione, la pulizia e la cordialità del nostro team. Comprendiamo il suo commento riguardo alla posizione dell'hotel e alla facilità di accesso. Per rendere gli spostamenti più comodi, offriamo un servizio navetta gratuito per la stazione MRT Phetchaburi, che consente ai nostri ospiti di collegarsi più facilmente alla rete di trasporto pubblico di Bangkok. La ringraziamo inoltre per essere membro di ALL – Accor Live Limitless e per la sua raccomandazione. È stato un piacere averla come nostro ospite e speriamo di poter accogliere nuovamente lei e la sua famiglia al Mercure Bangkok Makkasan durante il vostro prossimo viaggio a Bangkok. Cordiali saluti, Management Team Mercure Bangkok Makkasan

Gentile Sig. D. C., La ringraziamo molto per aver scelto Mercure Bangkok Makkasan e per aver condiviso la sua esperienza con noi. Siamo lieti D. sapere che ha apprezzato le nostre camere spaziose, il servizio massaggi e la cordialità del nostro team. È inoltre un piacere sapere che consiglierebbe il nostro hotel ad amici e familiari. La ringraziamo anche per i suoi preziosi commenti riguardo alla pulizia. Ci scusiamo per la presenza D. polvere sulla scrivania e sulle lampade e condivideremo il suo feedback con il nostro team Housekeeping per migliorare ulteriormente l'attenzione ai dettagli. Abbiamo inoltre preso nota delle sue valutazioni relative alla selezione della colazione e alla velocità della connessione WiFi. I suoi commenti saranno condivisi con i team interessati per valutare possibili miglioramenti. Grazie ancora per essere membro D. ALL – Accor Live Limitless e per il suo prezioso feedback. Speriamo D. avere presto il piacere D. accogliere nuovamente lei e il suo partner al Mercure Bangkok Makkasan per un'esperienza ancora migliore. Cordiali saluti, Management Team Mercure Bangkok Makkasan

Dear Valued Guest, Thank you very much for your perfect rating and for choosing Mercure Bangkok Makkasan for your family stay. We are delighted to know that you had an excellent experience and that you were satisfied with our accommodation, cleanliness, breakfast, team, facilities, sustainability initiatives, and overall services. Your perfect scores across all areas are truly rewarding and serve as great encouragement to our entire team. Thank you once again for your support and recommendation. We look forward to welcoming you and your family back to Mercure Bangkok Makkasan for another memorable stay in the future. Warm regards, The Management Team Mercure Bangkok Makkasan

Dear Ms. C., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated the friendliness and helpfulness of our team, the breakfast, and the ease of booking through the ALL Accor application. It is also our pleasure to learn that our team could assist you with your luggage arrangements, and that you felt well recognized as a valued member. At the same time, we sincerely regret the inconveniences you experienced during your stay. We understand your concerns regarding accessibility and the surrounding area, and we apologize for any discomfort caused when moving around on foot. While we do provide a complimentary shuttle service to nearby transport stations, we acknowledge your comment that the frequency may not always be sufficient, and we will review this for improvement. We also apologize for the shortcomings in room comfort and cleanliness, particularly regarding the space arrangement and the condition of the sink cabinet. This is certainly not up to our standards, and your feedback has been shared with our housekeeping team for immediate attention and improvement. Regarding the room design, kindly note that the open-plan layout, including the sink area, is part of our concept; however, we understand that this may not suit all preferences, especially for families or longer stays. We appreciate your comments about the fitness centre operating hours and the bar offerings, and we will review these aspects to enhance the overall guest experience. Thank you once again for your constructive feedback. We truly value your comments as they help us improve, and we hope to have the opportunity to welcome you back for a more comfortable and seamless stay in the future. Warm regards, The Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. Alessandro M., Thank you very much for sharing your feedback and for rating your stay with us 8/10. We truly appreciate you choosing Mercure Bangkok Makkasan for your family trip. We are pleased to hear that you had a comfortable stay and enjoyed a relaxing experience with our team. It is also wonderful to know that you were satisfied with our breakfast selection. At the same time, thank you for your valuable comment regarding the WiFi speed. Please be assured that we have shared your feedback with our team for improvement to enhance the connection quality for our guests. Thank you once again for your kind support and recommendation. We look forward to welcoming you back to Mercure Bangkok Makkasan in the near future. Warm regards, Mercure Bangkok Makkasan Team

Dear Daniela R., Thank you for sharing your valuable feedback and for choosing Mercure Bangkok Makkasan. We are pleased to read that you found our hotel clean and comfortable, and that you enjoyed the convenience of our shuttle service as well as the facilities such as the pool and designated smoking areas. However, we sincerely apologize for the disappointing experience you encountered at our restaurant. The delays and the quality issues you described do not reflect the standards of service and food presentation we aim to provide. We appreciate you bringing this to our attention and we have already shared your comments with our culinary and service teams to ensure immediate improvement in both food temperature control and overall delivery efficiency. We also acknowledge your feedback regarding the Wi-Fi stability. Our IT team will be reviewing the connectivity to prevent interruptions and provide a smoother digital experience. Your comments are extremely helpful to us as we work to enhance our guest experience. We truly hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay on your next visit. Warm regards, Hotel Management Mercure Bangkok Makkasan

Gentile Sig. P., La ringraziamo di cuore per il suo gentile commento e per l’ottimo punteggio! Siamo felici di sapere che ha trascorso un piacevole soggiorno e che il nostro staff attento e cordiale abbia contribuito a rendere positiva la sua esperienza. Le sue parole sono per noi una grande motivazione. Speriamo di accoglierla nuovamente presto al Mercure Bangkok Makkasan! Cordiali saluti,