Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location. However, we sincerely apologize that the cleanliness of your room and bathroom did not meet your expectations. This is certainly not the standard we strive to maintain. Your comments have been shared with our Housekeeping team for immediate review and reinforcement of our cleaning standards. We are committed to ensuring that our rooms and bathrooms are consistently maintained to a high standard. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had a comfortable stay and found our facilities to be well maintained and very clean. It is especially rewarding to know that you experienced kind and reliable service from our Heartists. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional hospitality. Thank you once again for your valuable support. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you had an excellent stay and enjoyed our spacious, well-soundproofed rooms as well as our pool facilities. It is especially rewarding to know that you appreciated the balance between our lively central location and the comfort and quietness of the hotel. We truly appreciate your kind support and look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your excellent rating and kind feedback. We are delighted to hear that you enjoyed our central location, clean and comfortable rooms, and the friendly service provided by our Heartists. At the same time, we appreciate your comments regarding the internet speed. Your feedback is important to us, and we will share it with the relevant team to further improve the connection experience. We look forward to welcoming you back again for an even better stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had an excellent stay and enjoyed our well-maintained facilities, exceptional breakfast, and beautiful skyline views. Your kind comments are truly appreciated and will be shared with our Heartists as motivation to continue delivering memorable experiences. We look forward to welcoming you back again soon. Warm Regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had a very comfortable stay and enjoyed our central location, making it convenient for your city tour and dining experiences. It is especially rewarding to know that you received a friendly and efficient welcome, and that our Heartists contributed positively throughout your stay. We also appreciate your recognition of our sustainability initiatives and services available upon request, as we continuously strive to operate more responsibly while maintaining guest comfort. We look forward to welcoming you back again soon. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you enjoyed the comfort of our beds and appreciated the peaceful atmosphere of the hotel. It is also wonderful to hear that our team’s kindness and helpfulness made a positive impression on your stay. Your comments are truly encouraging and will be shared with our Heartists as motivation to continue delivering excellent service. We look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 again in the near future. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your great rating and for sharing your feedback. We’re delighted to hear that you enjoyed our central yet quiet location, convenient access to the Skytrain, nearby restaurants and bars, as well as our amenities and friendly, knowledgeable staff. We also appreciate your suggestion regarding additional bathroom amenities. Your comments have been noted and shared with the relevant team for review. We truly value your feedback and look forward to welcoming you back again in the future. Sincerely, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are glad that you appreciated our convenient location; however, we are truly sorry to learn that your experience with the lounge and the room condition did not meet your expectations. Regarding the Privilege Lounge, please accept our sincere apologies if the offering did not reflect the value you were expecting. Our lounge is designed to provide light refreshments and evening canapés rather than a full dinner service, but we understand your disappointment and will review both the variety and presentation of items, including the beverage selection, with the relevant team. We are also concerned to hear about the stale/musty smell in your room. This is certainly not the standard we strive to maintain. Our Housekeeping and Engineering teams have been informed to thoroughly inspect and refresh the room to prevent a recurrence. We truly appreciate your comments as they help us improve, and we hope we will have the opportunity to better serve you on a future visit. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you very much for your kind words regarding your stay at Mercure Bangkok Sukhumvit 11. We are delighted to know that you have chosen our hotel as your preferred accommodation in Bangkok over the years, both for business and leisure. It is wonderful to hear that you appreciate our central location, which indeed offers easy access to the vibrant nightlife and public transport. We are also pleased that you enjoyed our exceptional breakfast, spacious and well-furnished rooms, and the proactive assistance of our staff. Your feedback serves as a great motivation for our team to continue providing high-quality service. We look forward to welcoming you back for another memorable stay. Best regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Roberto, We sincerely thank you for your kind words regarding our position and the service of our staff. We are pleased that your stay was satisfactory, and we hope to welcome you again in the future. Best regards, Apiradee Choojiew, Front Office & Quality Manager