Adagio Access Paris Maisons-Alfort Aparthotel

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 898 件のレビュー

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13 Rue Eugene Renault, 94700 MAISONS ALFORT, フランス

説明

ホテルのその他の情報

  • Close to the Bois de Vincennes

  • 200 m from the subway

  • Private indoor parking

  • Reception: Monday-Friday: 24 hrs Saturday-Sunday: Closed from noon to 2pm

当ホテルの客室

ホテル所在地

Adagio Access Paris Maisons-Alfort Aparthotel

13 Rue Eugene Renault
94700 MAISONS ALFORT
フランス

GPS:48.815179, 2.418897

電話番号
ファックス +33 1 41 79 70 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 全館禁煙
建物付近
  • 駐車場

2 朝食

非契約写真

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  898 件のレビュー

トリップアドバイザーの評価  3.0/5  367 件のレビュー

Disappointing Stay: Great Location but Subpar Service

トリップアドバイザーの評価 1.0/5

Muhammad138 トリップアドバイザー認証口コミ

Quiet, Convenient Location , The neighbourhood is peaceful, yet just steps away from a well-stocked supermarket and a handful of cozy cafés. The metro station is only about a 10-minute walk, making it easy to reach central Paris within 20 . 1. **Reception & Communication** * Helpful Staff (Seydina): While most receptionists seemed indifferent, Seydina went above and beyond in answering questions, arranging my late check-in, and guiding me to nearby amenities. His friendly, English-speaking approach was a genuine bright spot. * There is no in-room phone to call reception, which made requesting assistance inconvenient. * No dedicated safe or secure storage is available even at the reception desk—there’s nowhere to lock up passports or valuables. 2. **Room Quality & Maintenance** * **Sewage Odor**: My assigned room on the sixth floor reeked of sewage. After reporting it multiple times, I was moved to the seventh floor, where the smell was thankfully gone but not properly explained or apologized for. * **Worn Furniture & Fixtures**: The sofa bed creaks and feels like it could collapse at any moment. Cupboards and drawers are chipped, and bathroom fixtures are clearly outdated. * **Lighting & Water Pressure**: The bathroom had poor lighting, making simple tasks like shaving difficult. Water pressure was weak—showers felt more like trickles. 3. **Housekeeping & Cleanliness** * Cleaning occurs just once per week, regardless of the length of stay. I requested that staff simply remove the trash from my room mid-week, and was told that tidying is “my own responsibility.” * The housekeeping team is not at all friendly, and none of them speak English. While the room wasn’t dirty, they do the bare minimum—nothing more. 4. **Value for Money** * Given how basic and worn the facilities are, you can expect to pay more than you get. Even if you book a low-rate package, know you’re paying a premium for what amounts to a very budget-level aparthotel.

Dear Muhammad, Thank you for sharing your feedback regarding your recent stay at Aparthotel Adagio Access Paris Maisons-Alfort. We appreciate your positive comments about our location and particularly about Seydina's helpfulness; it is always rewarding to hear when our staff makes a positive impact on our guests' experiences. I sincerely apologize for the inconveniences you encountered during your stay. Your observations regarding the absence of in-room telephones and secure storage are noted, and I understand how these can affect your comfort. Regarding the issues with your room, including the sewage odor and the condition of the furniture, I regret that these concerns were not adequately addressed during your stay. The feedback about housekeeping frequency and staff communication is also appreciated, as it helps us understand the areas that require improvement. We continuously strive to enhance our service and facilities, and your insights are valuable in guiding our efforts. Thank you once again for your review. Cordialement. Sliman - Chef de Réception

24年前に初めて泊まってからお世話になってます。立地は良いのですが、設備が古くて汚れが目立つのが残念です。

お客さまの声 3.0/5

Hiro ファミリー - 確認済みレビュー すべて

価格もリーズナブルで慣れ親しんだ場所で好きな所です。ぜひきれいにしてください。

HIROSHI K., 大変貴重なご意見をありがとうございます。お客様には、当ホテルを何度もご利用いただき、長い間お世話になっていることを大変嬉しく思います。 立地の良さと価格のリーズナブルさにご満足いただけたこと、心より感謝申し上げます。ただ、設備の古さや清潔さに関してのご指摘につきましては、心よりお詫び申し上げます。お客様の快適な滞在をお約束するために、努めて改善してまいります。 お客様のお声を真摯に受け止め、今後はより良いサービスを提供できるよう努めてまいります。また、次回ご利用の際には、より清潔で快適な環境でお迎えできるよう努めますので、ぜひまたのご利用をお待ちしております。 何かご不明点やご要望がございましたら、お気軽にお知らせください。お手伝いさせていただきます。 今後ともAdagio Access Paris Maisons-Alfortをご愛顧いただきますよう、よろしくお願い申し上げます。 敬具 Stéphanie WEILL-MOREY Directrice - General Manager Adagio Access Paris Maisons Alfort

Cold bathroom, old things, dirty beds.

トリップアドバイザーの評価 2.0/5

Sabina B トリップアドバイザー認証口コミ

very grey hotel( there is cold in bathroom. dirty beds, dirty kitchens. we have been in other Adagio Apartment in Nation Paris it was very very super hotel-apartment. But this one is not. I dont want to stay anymore here. i prefer more clean apartment

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and to learn that your stay did not meet your expectations. We sincerely apologize for the issues you experienced, particularly regarding cleanliness, the condition of the apartment, and the temperature in the bathroom. This is certainly not the level of comfort or hygiene we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate follow-up. We understand your comparison with another Adagio property and regret that your experience with us did not reflect the standards you rightly expect from the brand. Your remarks are taken very seriously, as they help us identify areas where improvements are needed. We are sorry that we did not manage to regain your confidence during this stay and fully respect your decision. Should you ever consider giving us another chance in the future, we would do our utmost to offer you a cleaner and more comfortable experience. Kind regards,

Always excellent - the staff, the room and easy location to access Paris

トリップアドバイザーの評価 5.0/5

SarahParisLyon ビジネス - トリップアドバイザー認証口コミ

I regularly stay at the Aparthotel Adagio in Maisons Alfort because it is on line Metro 8, with easy access to many areas and key sights in Paris. The staff are really excellent - professional, friendly, organized and just wonderful overall! The rooms are modern, clean and comfortable. There is no noise from the street so you can always sleep soundly and the wifi works very well. I'm always pleased with this hotel and recommend it for excellent value/quality ratio. They also take good measures to make sure they reduce waste and save energy (while keeping guests comfortable), which is important to me.

Dirty, grubby and we got bites!

トリップアドバイザーの評価 2.0/5

SophieRae96 Couples - トリップアドバイザー認証口コミ

We recently stayed here for our trip to Paris. The pictures on the website are completely different to how the hotel actually is in person. The walls was all dirty, the bathroom had mould over the ceiling, the carpet was no longer a carpet with burns and stains on and was filthy. We also had ants crawling over our table for the “self-catering” it was not the best. All I can give is that the bed was comfy but we both got bit by something we are not sure by what but we got bit on our back, face, arms and hands. The hotel is great for the local metro station and a local supermarket.

Dear SophieRae96, We have read your comments and are saddened to hear that you were disappointed with your stay. Guest satisfaction is our key concern, so please be assured that we will take each one of your comments very seriously. Regarding the pictures of the website, our aparthotel has four different kinds of studios. Some are refurbished, studio comfort, and the others are not, standard studios. Each category of studio is illustrated with according pictures. We are sorry if the studio you have selected did not match with the one you wanted to book. For what concerns the bugs, we do take the issue very seriously. It is a problem that rarely occurs and is beyond our control. Whenever this situation occures, do not hesitate to let us know immediately so that we can ask the technical team to deal with the situation without delay, and the reception team will take care of you for a new studio. That being said, we are truly sorry that you were disappointed with your stay with us and hope to have the opportunity to see you again at one of our Adagio aparthotels so that we can leave you with a more favourable impression. Best regards,

との提携 TripAdvisor

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