Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 798 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  798 reviews

TripAdvisor Rating  3.5/5  662 reviews

Very well located

Customer review rating 4.0/5

Mr &. M. D. G. Couples - Confirmed reviews ALL

Very comfy bed and most helpful staff.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Well located,

Customer review rating 4.0/5

Niall Couples - Confirmed reviews ALL

Have stayed a few times, privileged rooms facing old high street a waste of time if you want rest and sleep, had asked for a previous room before arrival but apparently it was been used but was told on phone it was free, we did get a move to a Riverside room and was much better for a rest and sleep, rooms should be equipped with an iron and board especially privileged rooms without having to ask, and whoever designed the depth of the sinks must have been having a laugh, not easy to fill a kettle that doesn't fit, did improvise and used a cup a good few times, we really like staying at mercure but think the hotel can do little bit more on things having stayed in many hotels. The car parking is a bit expensive for guests staying that should be looked at for 3 nights bed and breakfast we were over 600 pounds, getting charged 36 pounds for parking is steep.

Dear Niall We very much appreciate your comments regarding your stay at the Mercure It is always a useful to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Jason McLeod Operations Manager

Well looked after.

Customer review rating 4.5/5

Leonard M. Couples - Confirmed reviews ALL

Generally very good but room for improvement at breakfast.

Dear Leonard We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Ok.

Customer review rating 3.0/5

S.p.d. G. Business - Confirmed reviews ALL

The hotel is in need of a freshen up. Very noisy (location) and not a great sleep. Pros it has a great location, Staff were all excellent and breakfast was very good.

Dear Ryan We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently in the process of freshening up areas in our hotel including the facade of the building. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Jason McLeod Operations Manager

Extremely disappointing

Customer review rating 1.0/5

Alison Families - Confirmed reviews ALL

- Room temperature could not be adjusted thus far too hot to sleep in - Bathroom fan came on every time you walked past the door/into the bathroom but being a sensor switched off whilst in the shower. - NOISE outside was horrendous - Curtains did not close fully thus early morning light came in disturbing an already disturbed sleep

Dear Alison Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 848 reviews 8.9/10 Location
  • 1,254 reviews 6/10 Room
  • 1,092 reviews 8.5/10 Service
  • 105 reviews 1.6/10 WiFi
  • 677 reviews 3.4/10 Comfort
  • 430 reviews 8.2/10 Breakfast
  • 385 reviews 6.7/10 Cleanliness
  • 298 reviews 5.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.