Mercure Chester Abbots Well Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 623 ulasan

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, Britania Raya

Deskripsi

Keistimewaan hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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Lokasi hotel

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
Britania Raya

GPS:53.185516, -2.848045

Telepon
Fax +44 161 388 0915

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Peringkat ALL  3.9/5  623 ulasan

Peringkat TripAdvisor  3.6/5  2.779 ulasan

Stay anywhere but here, it’s awful. Should be 2 star, not 4!

Catatan Tripadvisor 1.0/5

Louise H Ulasan TripAdvisor tersertifikasi

In no known universe is this hotel 4 star! On entering the hotel, the pool table is an indicator of what to expect, our hearts sank when we saw that, chavtastic! There was only one member of staff on reception during a busy check in. There are no lifts to a lot of the floors, the decor is dated and grubby. Our room was a family room, which is not what we asked for, we wanted a double, so a double with a double bed, a hole instead of a wardrobe, and two cheap camp-beds was disappointing. The room was cramped, and frankly DHSS depressing. The rooms are dark, drab, poorly lit with hardly any sound proofing. Our room had loud road noise and we could hear the people next door talking. The whole hotel smells of stale cooking oil. The bathroom is tiny, cheaply decorated and grotty with cheap thin towels and the lowest quality toilet paper. Beyond coffee/tea making facilities and soap/body lotion there are none of the complimentary items one would expect from a four star hotel such as comb, vanity set, dental kit, shaving kit, etc. The spa changing rooms were filthy. This place is no better than a 2-3 star budget hotel. Save your money and go to a Premier Inn. The rooms are nicer, brighter, cleaner and cost less. Thank god we’re only in this dump for one night.

Dear L H, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and that you were disappointed with several aspects of the hotel. Our rating reflects the range of facilities we offer, including leisure amenities, on-site dining, bar services, and the overall service standards provided, rather than luxury styling or newly refurbished décor. While we recognise that our hotel has a more traditional feel in places, many guests value the facilities, location, and service we provide, and we continuously work to maintain and improve these areas. We regret that the check-in experience felt understaffed and that the room allocated was not what you had anticipated. Your comments regarding room layout, décor, noise levels, and bathroom standards have been shared with our housekeeping and maintenance teams for review. Feedback on cleanliness, lighting, and soundproofing is taken seriously and forms part of our ongoing improvement plans. Regarding in-room amenities, the items provided are in line with our brand standards for this category of hotel. That said, we appreciate your comments and understand that expectations can differ. We’re also sorry to hear that the spa changing rooms did not meet expected standards on this occasion, and this feedback has been escalated for immediate attention. While we appreciate that our hotel was not the right fit for your preferences, we thank you for sharing your comments, which help us review and improve the experience we offer to our guests. Warm Regards, Mercure Chester.

Lovely staff

Catatan Tripadvisor 5.0/5

525charlottej Ulasan TripAdvisor tersertifikasi

I had a lovely stay here recently, thank you. Wonderful staff. Leisure team lovely, all very welcoming. Will be back again!

Dear Guest, Thank you so much for your kind words. We’re delighted to hear you had a lovely stay and that our staff, including the leisure team, made you feel so welcome. Your feedback means a great deal to us, and we look forward to welcoming you back again soon Warm Regards, Mercure Chester.

Appalling

Catatan Tripadvisor 1.0/5

Libby E Ulasan TripAdvisor tersertifikasi

Me and my partner checked into this hotel this evening, we went for a swim as soon as we got in shortly after we arrived to our room we notice blood on the sheets after I had already sat on them after further inspection I found a dirty thong just hanging out on the floor under the bed, I pick this up not realising what it is. Me and my parter are reasonable people and they offered us a new room, we were polite about this only to find out the room stank of cigarettes. We decide not to stay the night and head down to reception to find the general manager accusing me that it was my mess so he can not offer compensation which is not on, this is a safety and extreme biohazard. We were told that these room undergo a 3 person inspection which is very surprising to hear that 3 people have missed the basic health and safety standards of both rooms. I advise you don’t waste your money.

Dear libbye463, Thank you for your review. We take all reports relating to cleanliness, safety, and guest experience seriously and conducted a full internal review of this matter at the time it was raised. According to our records and staff reports, the guests occupied the original room for approximately four hours before any concerns were brought to our attention. During this period, the room was in the guests’ sole possession and control, with multiple exits and re-entries recorded. Prior to check-in, the room had passed our standard pre-arrival housekeeping procedures, which include documented inspections. Once the concerns were reported, our team responded promptly and offered an alternative room as a goodwill gesture, despite there being no objective evidence at that stage to indicate that the reported condition existed prior to occupancy. The replacement room was declined due to a reported odor of cigarette smoke. It is relevant to note that the guest confirmed they are a smoker, which made it difficult to independently verify the source or timing of the odor. Throughout the interaction, our staff remained professional and made reasonable efforts to resolve the situation. Subsequent requests were made for increasing levels of compensation; however, these could not be supported by verified findings or inspection records. In accordance with company policy, compensation cannot be offered where responsibility cannot be reasonably or objectively established. The decision to leave the property was made by the guests themselves. At no point were they asked to depart, nor were they refused assistance. We remain confident that our team followed appropriate procedures and acted in good faith to address the situation in a fair and proportionate manner. We stand by our housekeeping standards, inspection processes, and staff conduct. While we are always open to addressing genuine concerns, we must ensure that all outcomes are based on factual information, documented procedures, and the consistent application of policy. Best Wishes, Kshitijj Arora

New year break

Catatan Tripadvisor 5.0/5

Keith L Ulasan TripAdvisor tersertifikasi

4th stay at mecure abbots well and again it very pleasant indeed, room (132) spacious , comfortable bed great bathroom and shower , breakfast still fabulous great selection to fry up and continental and cereals fruit etc The spa area very enjoyable with the chap on spa desk very friendly and helpful Will be back soon Highly recommended

Dear Keith L, Thank you for taking the time to share your positive experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that you enjoyed your spacious room, comfortable bed, and the fabulous breakfast selection. It is also wonderful to know that you found our spa area enjoyable and our staff friendly and helpful. We appreciate your continued patronage and look forward to welcoming you back soon. Best regards, Mercure Chester Abbots Well Hotel

We will come back

Catatan Tripadvisor 5.0/5

David H Ulasan TripAdvisor tersertifikasi

We recently stayed at this hotel and overall had a very pleasant experience. From the moment I arrived, I felt welcomed by the warm and professional attitude of the staff. Every team member I interacted with was polite, approachable, and genuinely keen to help, which made a noticeable difference to my stay. The hotel itself is well maintained and has a comfortable, inviting atmosphere. The room was clean, tidy, and thoughtfully arranged, offering everything needed for a relaxing visit. The bed was comfortable, and the room provided a quiet environment that allowed for a good night’s rest. Housekeeping clearly takes pride in their work, as cleanliness was consistent throughout the property. Public areas were also well presented, creating a nice space to relax or move through without feeling rushed or crowded. The overall ambience of the hotel was calm and welcoming, making it easy to unwind. What truly stood out, however, was the friendliness and attentiveness of the staff. Their positive attitude and willingness to assist at all times really enhanced the experience and left a lasting impression. I would happily recommend this hotel to others and would certainly consider staying again in the future.

Dear David H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that your stay was enjoyable and that our team made a positive impact on your visit. Your kind words about our staff's warm and professional demeanor are truly appreciated, and we will certainly pass on your compliments to them. We are pleased that you found our hotel well maintained and that your accommodations met your expectations for comfort and cleanliness. It is our goal to provide a relaxing atmosphere for all guests, and we are glad to know that you felt this during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant experience in the future. Best regards, Mercure Chester Abbots Well Hotel

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