Mercure Chester Abbots Well Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 609 ulasan

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, Britania Raya

Deskripsi

Keistimewaan hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Akomodasi kami

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Lokasi hotel

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
Britania Raya

GPS:53.185516, -2.848045

Telepon
Fax +44 161 388 0915

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Peringkat ALL  3.9/5  609 ulasan

Peringkat TripAdvisor  3.6/5  2.773 ulasan

We will come back

Catatan Tripadvisor 5.0/5

David H Ulasan TripAdvisor tersertifikasi

We recently stayed at this hotel and overall had a very pleasant experience. From the moment I arrived, I felt welcomed by the warm and professional attitude of the staff. Every team member I interacted with was polite, approachable, and genuinely keen to help, which made a noticeable difference to my stay. The hotel itself is well maintained and has a comfortable, inviting atmosphere. The room was clean, tidy, and thoughtfully arranged, offering everything needed for a relaxing visit. The bed was comfortable, and the room provided a quiet environment that allowed for a good night’s rest. Housekeeping clearly takes pride in their work, as cleanliness was consistent throughout the property. Public areas were also well presented, creating a nice space to relax or move through without feeling rushed or crowded. The overall ambience of the hotel was calm and welcoming, making it easy to unwind. What truly stood out, however, was the friendliness and attentiveness of the staff. Their positive attitude and willingness to assist at all times really enhanced the experience and left a lasting impression. I would happily recommend this hotel to others and would certainly consider staying again in the future.

Lovely stay

Catatan Tripadvisor 5.0/5

Marcus H Ulasan TripAdvisor tersertifikasi

I recently stayed at this hotel and had a very pleasant experience overall. The hotel itself is lovely, well maintained, and offers a warm and welcoming atmosphere from the moment you arrive. The common areas are clean and comfortable, and the overall ambience makes it a relaxing place to stay. What truly stood out during my visit was the staff. Every member of the team I encountered was friendly, professional, and genuinely helpful. From check-in to departure, the staff went out of their way to ensure everything was smooth and comfortable. Their positive attitude and willingness to help really made a difference and added a personal touch to the stay. The room was clean, comfortable, and well presented, providing everything needed for a relaxing stay. It was clear that attention had been given to maintaining good standards of cleanliness and comfort. The facilities were also well organised and easy to access.

🚨 SERIOUS SAFETY BREACH – MERCURE CHESTER ABBOTS WELL HOTEL 🚨

Catatan Tripadvisor 1.0/5

libbyk465 Ulasan TripAdvisor tersertifikasi

If I could give this hotel minus stars, I would. I stayed at this hotel on Friday 12th December while attending a Christmas event in Chester. What occurred during my stay was extremely distressing and has left me feeling unsafe. I left the hotel at approximately 7:30pm. When I returned later that evening, it was clear that someone had entered my room and stolen three designer items (including bags they had seen me arrive with), cash, and my bank cards. My personal belongings had also been removed and emptied across the bed, clearly indicating the room had been searched. When I immediately reported this to the staff member on duty, I was extremely upset and in distress. The response I received was simply “I don’t know how that has happened”. There was no empathy, no reassurance, and no apology. I returned to my room, however no staff member came to check the room, ask questions, or assess the situation. When I asked if I could change rooms due to feeling unsafe, I was told there were no rooms available, with no further support or alternatives offered. At 3am, due to feeling unsafe, I checked myself out of the hotel. During this interaction, I was asked “remind me what room again”, followed by “ok love”. Again, there was no apology, no concern shown, and no reassurance provided. I was later informed by the hotel manager on Tuesday 16th December that my room had been accessed at 19:57 using a Mastercard. I was told they were unsure how this Mastercard was created, while also confirming that staff members are the only individuals who have access to these Mastercards. I was also informed that only three staff members were working that evening. I was further advised that the matter would not be investigated internally due to HR-related reasons, which I found extremely concerning given the seriousness of the incident. Additional safety concerns include: • No CCTV in hotel corridors • Guest room areas can be accessed freely • The incident was not escalated or reported to management the following day • I had to wait until Tuesday 16th December to be informed of the unauthorised room entry This was not a minor inconvenience it was a serious and traumatic breach of guest safety. I am sharing this review purely for awareness and would strongly urge others to think very carefully before staying at this hotel. Guest safety should always come first.

Dear Libbyk465, As discussed previously, I am truly sorry for the distress this situation has caused you, and I would like to once again offer my sincere apologies. As shared during our earlier conversations, the matter has been reported to and is currently being investigated by the local police, and we are fully cooperating with their enquiries. As this is subject to an active investigation and legal review, I am limited in what I am able to comment on publicly. I do feel it is important to gently clarify that some information previously shared has been taken in the wrong context, and that certain communications directed at members of my team were perceived as serious in nature. For the wellbeing of everyone involved, this is why it is important that the matter continues to be handled through the appropriate channels rather than in a public forum. Since becoming aware of the issue, I have personally reviewed our procedures and ensured precautionary measures have been put in place to help reduce the risk of any future occurrence. We will continue to act in line with guidance provided by the relevant authorities. As mentioned before, I would have preferred to resolve this matter directly and offline, as I do not believe it can be appropriately or fairly addressed via a review platform. I remain open to continued communication through the appropriate channels while the investigation is ongoing. Kind regards, K. Arora

4 Star??

Catatan Tripadvisor 3.0/5

Trail816952 Ulasan TripAdvisor tersertifikasi

This is my second stay at this hotel. I must say that to classify it as 4 star is rather overdoing it's 'splendour'. But I suppose by providing certain amenities this brings it into a 4 star category although there was no fridge in what was basically a 3 star room. See photo. The bathroom was minuscule and to use the toilet I had to squeeze past the door because it's hidden behind the door - again see picture and note the door opening limiter at the top to make sure it doesn't bang against the toilet! Now for the room - it was bare with nothing to make it look as inviting as a 4 star hotel should, as can be seen from the photo. It was room 212 to it's to be avoided at all costs. The bed was comfy though. The bar area is small for the size of the hotel and when I visited there was a Christmas party in flow. This meant a queue at the bar resulting in a 15 minute wait to get served. At first there was only one person on duty behind the bar before a second came along. For my second drink I only had to wait 10 minutes because it was back to only one person on duty. I am a member of the All Accor group and generally I have a lot of praise for their products. But on this occasion they let me down badly. Overall the experience was just about acceptable and I cannot fault the staff for their friendliness. It's just that management need to take a hard look at their staffing rotas.

Dear Trail816952, Thank you for taking the time to share such detailed feedback following your second stay with us. Our hotel meets the required criteria for a four-star classification based on facilities, services, and operational standards. That said, we recognise that room layouts and sizes vary, particularly you booking the Compact Double room which is a replacement of single room, and may not suit every guest’s personal expectations. Room 212, like others of its category, is fully compliant, though we appreciate that its layout did not meet your preferences. We note your comments regarding in-room amenities and décor. While not all room types include a refrigerator as standard, this is something we continuously review as part of ongoing improvements. Regarding the bar experience, your visit coincided with a private Christmas event, which understandably placed additional pressure on service at peak times. Staffing levels are planned based on forecasted demand, though we acknowledge that wait times on this occasion were longer than ideal. Your feedback will be part of our ongoing review of service flow during high-occupancy and event periods. We appreciate your loyalty as an ALL – Accor Live Limitless member and regret that this stay did not fully reflect the positive experiences you have had elsewhere within the group. We are pleased to hear that our team’s friendliness stood out, as genuine service remains a core value for us. Best Regards, Kshitijj Arora

Poor attitude

Catatan Tripadvisor 1.0/5

Misstartan Ulasan TripAdvisor tersertifikasi

The comments back from management on the hotel reviews are shocking. To say room options selected may not be available 1st night of arrival, or room may not be available at check in time due to it being cleaned and made to hotel standard is just ridiculous. Thats such a poor ex. Just appologise and say sorry. If people pay for a particular room or arrive at check in time the room should be available. Its what guests have paid for. If its not then just apologise. Don't try to justify it not being available. We wont return

Dear Guest, Thank you for taking the time to share your feedback. We’re genuinely sorry that our response to previous reviews caused frustration — that was never our intention. You are absolutely right that when guests book a specific room type and arrive at the stated check-in time, they should reasonably expect that room to be available. When this does not happen, we agree that a clear apology and better communication are essential. We acknowledge that our explanation did not come across as it should have, and we apologise for any inconvenience or disappointment this caused. Your comments have been shared with our management team and will be used to improve how we communicate with guests and handle these situations in the future. We’re sorry to hear you won’t be returning, but we do appreciate your honesty and the opportunity to learn from your experience. Kind Regards, Akash.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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Properti kami yang lain di sekitar

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.