Mercure Manchester Piccadilly Hotel 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 3.7/5 รีวิว 918 รายการ

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
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Portland Street, M1 4PH MANCHESTER, United Kingdom

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ความพิเศษของโรงแรม

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

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Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

พิกัด:53.479874, -2.237445

โทรศัพท์
แฟกซ์ +44 161 388 0915

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บริการโรงแรม

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ในสถานที่
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง
ใกล้กับโรงแรม
  • ที่จอดรถ

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  3.7/5  รีวิว 918 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 4,899 รายการ

Good overall stay

คะแนนจาก Tripadvisor 4.0/5

Traveller20333 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Having read the reviews I wasn't looking forward to my stay however I was checked in by Deep who was very friendly and explained all the arrangements in place for me and location of my room and restaurant etc in great detail, in fact all the staff I came across from reception to the bar and restaurant area were fantastic, very friendly and warm towards me. I was given a room on the 12th floor with fantastic views across the city facing away from Piccadilly gardens, very little noise from outside though I found the window could use replacing. I believe my room had been refurbished but some fixtures and fittings could use updating such as the shower head as the water pressure wasn't great and the ceiling was quite low for a tall person using the shower. The bed and room in general was very comfortable with good amenities however no plug next to the bed was a little annoying. The worst part about the room is the lack of insulation as you could hear your room neighbours coming back late and having a conversation through the wall whilst trying to sleep! I dined in and had breakfast, the food choices and quality was good and I enjoyed it with a 241 cocktail offer overlooking the city. I appreciated there was a pool table at the bar too and the restaurant was very quiet so no service issues at all. Staff were very attentive and chatty which made the stay a pleasant experience. Would return again provided I had a similar room, if they could make some tweaks to the rooms it would really improve the experience.

Thank you for taking the time to share your detailed feedback. We're delighted to hear that Deep and the rest of our staff made your stay welcoming and enjoyable. It’s great that you appreciated the room’s city view, the comfort of the bed, and the attentive service in both the restaurant and bar areas. We're glad the breakfast and cocktail offerings added to your experience! We also value your constructive comments regarding room improvements, such as the window insulation, shower updates, and plug placements. These insights are invaluable as we continue making enhancements to our facilities to improve guest comfort. We look forward to welcoming you back soon and providing an even better experience!

Not a 4* hotel.

คะแนนจาก Tripadvisor 3.0/5

H3915CXstefaniel รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location and all the staff were welcoming. Beautiful chandeliers in the function room. Attended a large event of approx 250 people. Only 3 bar staff on first night so wait for drinks was long. We had curry and rice for lunch, then the evening meal and lunch again the next day. Staff couldn’t keep up with the numbers and kept running out of food. Not enough seating in bar/restaurant so people were standing to eat. No sugar in my room and paintwork was damaged in many places. The rooms looked tired. Used glasses and mugs didn’t get replaced and no sugar or coffee added to room after asking. Was a hotel member so a free drink supplied at bar. Did not feel anything like a 4* hotel.

It sounds like there were some organizational and maintenance challenges that detracted from your overall experience, despite the hotel’s positive location and welcoming staff. Large events can sometimes stretch a venue's resources, and it’s unfortunate that these issues affected your stay. Providing feedback to the hotel, especially on aspects like room upkeep, bar staffing, and dining logistics, can be helpful for improving guest experiences in the future. Thank you for sharing these insights, and hopefully, your next stay meets higher expectations.

City Break

คะแนนจาก Tripadvisor 4.0/5

samlM1709DL รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here for the weekend as the hotel were hosting an event with Ryan Giggs and Paul Scholes. The event itself was excellent and we stayed here as it was convenient to do so The location is excellent, a stones throw away from the nearest tram stop. The facilities were good, nice big room with a good size bathroom. Only negative was the amount of tea bags they provide - could have had a few more We had a drink in the upstairs bar and the view was great- definitely get a window seat! Mikey was very attentive and made us feel welcome

Thank you for your review! We're thrilled to hear that you enjoyed the Ryan Giggs and Paul Scholes event and found the location convenient. It’s great that you were pleased with the facilities, especially the room and bathroom size. I appreciate your feedback on the tea bags—we’ll keep that in mind for future improvements. I’ll also pass along your kind words to Mikey; he’ll be happy to know he made you feel welcome. We hope to see you again soon!

Trying to look good, but not getting there.

คะแนนจาก Tripadvisor 2.0/5

Nigel P รีวิวที่ได้รับการรับรองจาก TripAdvisor

Many things not good enough: 1. Great views from 9th floor, but lots of condensation, so couldn't see very well. 2. Room not serviced. Told reception and just asked for new cups and decafinated teabags. Housekeeping arrived without decafinated teabags and said they didn't have them. I said they did as reception had provided them to me the day before. He went away and never returned. 3. Food was poor, trying to look good, but failing. E.g. At conference lunch only vegetarian food when we got there, said chicken was on its way, but never saw it. 4. No toilets on floor with restaurant and conference room. We took the lift back to our room each time we needed the toilet, as I have mobility difficulties, and don't like stairs. 5. Poor lighting in our room. No main light. The only lights were switched on next to our bed in a dark room. Plus many other problems. As above, raising issues didn't help, hence this review.

Thank you for sharing your detailed feedback with us. I sincerely apologize for the challenges you experienced during your stay, as this is certainly not the level of service we aim to provide. I’m sorry to hear about the condensation issue, which affected the view from your room on the 9th floor. We understand that enjoying the view is an important part of the guest experience, and we will look into this to see how we can better manage it in the future. Regarding the room service and your request for decaffeinated tea, I apologize for the miscommunication and the lack of follow-up. It's disappointing to hear that our housekeeping team did not return with the teabags as requested. Rest assured, we will address this with the team to prevent such lapses from happening again. It’s essential that we are fully prepared to meet our guests' needs, and your experience highlights an area we need to improve. I also regret that the food during the conference lunch did not meet your expectations. It is unacceptable that the variety of food was limited when you arrived, and that the chicken dish you were told about never materialized. We are taking this seriously and will ensure that our service during events is both timely and consistent to avoid disappointing our guests in the future. I understand the inconvenience caused by the lack of toilets on the restaurant and conference room floor, particularly with your mobility difficulties. We recognize that accessibility is crucial, and we will review our facilities to see how we can better accommodate guests with similar needs. I appreciate you bringing this to our attention, as it helps us identify important areas where we can improve. Finally, I regret that the lighting in your room was not up to standard. A comfortable and well-lit room is essential to creating a welcoming atmosphere, and I’m sorry that this was not the case during your stay. We will be looking into the lighting arrangements in our rooms to ensure they are more practical for our guests. Once again, I apologize for the issues you encountered, and I thank you for taking the time to share your feedback with us. We value your input and will use it to improve our service. Should you give us another opportunity to welcome you in the future, we would be grateful for the chance to provide a much more positive experience.

An excellent city centre hotel.

คะแนนจาก Tripadvisor 5.0/5

slipmat รีวิวที่ได้รับการรับรองจาก TripAdvisor

Excellent city centre location. Clean comfortable bedroom and superb buffet breakfast. As a hotel manager myself I can't fault this hotel. Only stayed one night as we were going to a concert at the new coop live arena. Also the staff were excellent. We will definitely return

Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our city center location, clean and comfortable bedroom, and superb buffet breakfast. Coming from a fellow hotel manager, your kind words mean a lot to us! We’re also thrilled to hear that our staff provided excellent service during your stay. We look forward to welcoming you back on your next visit—hopefully for another concert at the new Co-op Live Arena!

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