Dear Philipp, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to read that you enjoyed your stay overall and appreciated our central location, as well as the ease of booking via the app. It is also great to know that you found the hotel to be good value and would recommend us to others. I was sorry to note your comments regarding the cleanliness of the bathroom, in particular the bath. Please accept my apologies for this shortfall. Your feedback has been shared with our housekeeping team to ensure greater attention is given to detailed cleaning and maintenance standards. Thank you once again for your helpful comments. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Kind regards, Alex Director of Operations

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our central location and found our team to be friendly and attentive, especially Lewis in the restaurant—your kind comments will be shared with him. At the same time, we sincerely apologise for the discomfort caused by the room temperature and odour, as well as the WiFi speed and breakfast selection. Your feedback is very important to us, and these points will be reviewed with the relevant teams as we work to improve our guest experience. Thank you once again, and we hope to welcome you back in the future.

Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our central, quiet location and the excellent breakfast selection. However, we sincerely apologise for the issues you encountered with the window and the layout of the breakfast area. We will review the breakfast room setup to improve convenience for our guests. We appreciate your loyalty as a Silver member, and your comments on cleanliness and overall experience will be addressed to ensure a better stay next time. Thank you again for your valuable feedback, and we hope to welcome you back soon.

Thank you for taking the time to share your detailed feedback. We sincerely apologize that your recent stay did not meet your expectations, especially as a Platinum member of the ALL Accor loyalty program. It is clear that several aspects of your experience, including your room assignment, lack of upgrade, absence of a welcome gesture, insufficient power outlets, low and non-adjustable shower, and poor Wi-Fi, fell far short of the standards we strive to deliver. Please know that your comments regarding room cleanliness, bed setup, and inconsistent staff service have been shared with our management team for immediate review. We take your concerns very seriously, particularly regarding accessibility and comfort, and we are actively addressing these issues to prevent similar experiences for future guests. We deeply regret that your stay led to disappointment and understand your decision regarding your upcoming reservation. We would welcome the opportunity to restore your confidence in our hotel and provide the high-quality experience you expect from a 4-star Mercure property.

Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to hear about the issues you encountered, and I fully understand your disappointment. Please accept my sincere apologies for the cleanliness concerns you experienced upon arrival. A bathroom that is not properly cleaned, leaking toilet fixtures, and towels with marks are completely unacceptable and far from the standards we aim to provide. I am also sorry that you found the room too cold and that the heating was not sufficient. Your comments regarding the bathroom condition and the overall value for money have been noted. We are currently reviewing the maintenance and cleanliness of the room you stayed in to ensure these issues are resolved immediately. I will also be following up with our housekeeping team to reinforce the quality checks that should take place before any guest checks in. While I am pleased to see that your check-in, breakfast experience, and interactions with our team were positive, I regret that these aspects were overshadowed by the problems you encountered. I would welcome the opportunity to restore your confidence in our hotel. If you would be willing to contact me directly, I would be happy to discuss your experience further and assist you personally. Thank you again for bringing these matters to our attention.

Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to read that you appreciated our central location, the warm welcome from our team, and the complimentary room upgrade. We sincerely regret, however, that the overall experience did not fully meet your expectations. Please accept our apologies for the inconvenience caused by the limited Wi-Fi connection in your room and the condition of the bathroom. We understand how important a reliable internet connection and comfortable facilities are, especially during a business trip. Your comments regarding the Wi-Fi signal in Room 728 and the bathroom setup have been shared with our technical and maintenance teams for immediate review. We are also progressively updating our rooms to offer a more modern and comfortable experience. Thank you again for your valuable feedback and your loyalty as an ALL Silver member. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Thank you very much for taking the time to share such detailed and constructive feedback following your recent business stay with us. We are truly pleased to hear that you were positively surprised by your experience, especially considering the range of previous reviews. It's wonderful to know that our team's friendliness and dedication left a strong impression on you — your kind words will certainly be shared with them. We appreciate your honest comments regarding the breakfast and the room condition. While we’re glad you found something suitable for your taste, we acknowledge your feedback about the limited variety, particularly the absence of bread rolls and the modest selection of cold cuts. This will be passed on to our Food & Beverage department for review. Regarding the room, we're grateful for your recognition of its cleanliness, although we regret that the furnishings appeared dated and the bathroom was not fully accessible. We understand this may not meet expectations for a longer or more relaxing stay, and we are currently reviewing our renovation schedule to address such concerns. Please also accept our apologies for the bathroom not being refreshed during your stay — this falls short of our usual housekeeping standards. Your comments will be shared with our housekeeping team for immediate attention and improvement. Thank you again for recommending our hotel for city trips and short stays. We hope to have the opportunity to welcome you back in the future, perhaps with some of the improvements you suggested already in place.

Dear Kurt, Thank you for sharing your feedback with us. We\'re sorry to hear that your experience didn\'t meet expectations, particularly regarding the warm welcome, reception service, and Wi-Fi connection. We understand how important these aspects are, and we will work on improving them for future guests. We also appreciate your comments about the cleanliness, accommodation, and check-out process. We strive to provide a welcoming and seamless experience, and your input will help us make necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future. Kind Regards, Olivia Guest Relations Manager

Sehr geehrter Herr H. // Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Manchester Piccadilly Hotel. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen