Mercure Norwich Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 218 opiniones

Extras del hotel

  • Hotel con el certificado ALLSAFE de Clifton Environmental

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Hotel aprobado por ALLSAFE

Localización del hotel

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
Reino Unido

GPS:52.653127, 1.266738

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
En las instalaciones
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión

THE BRASSERIE

Nuestro cordial y profesional personal se encargará de servirle los platos de The Brasserie según sus preferencias. Pida un té con bollitos "scones" o unos deliciosos aperitivos del menú de nuestro lounge o solicite el servicio de habitaciones 24 h.

Nuestros alojamientos

Habitaciones con televisor plano y WIFI gratuito de alta velocidad. Nuestras habitaciones Privilege y de categoría superior cuentan con cafetera Nespresso, periódico, albornoz y zapatillas. Escoja una habitación Executive o realice una mejora a una espaciosa suite.

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Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.3/5  218 opiniones

Valoración de TripAdvisor  3.5/5  938 opiniones

Excellent stay with friends

Nota de Tripadvisor 5.0/5

Shaun_and_Angie Con amigos - Valoración certificada de TripAdvisor

We stayed at Mercure Norwich Hotel over the New Year holiday with friends visiting Norwich, and attended their New Years Eve gala dinner. The event was excellent, and we had a fantastic time. We really enjoyed the band and DJ’s, and the 4 course dinner was outstanding. All in all the event was great value, and we would certainly attend again. The hotel itself also exceeded our expectations. The staff we encountered were friendly and helpful, and our room spacious and spotlessly clean. My favourite part of any hotel stay is the breakfast, which in this case was excellent and plentiful. Served buffet style all the food was fresh and replenished regularly. An added bonus was the large, free car park which, when compared with the parking charges at many city centre hotels, makes the overall stay surprisingly good value.

Thanks for your lovely review were delighted you enjoyed your new year with us! We look forward to welcoming you again.

New year’s party

Nota de Tripadvisor 5.0/5

C190LUstuartp Valoración certificada de TripAdvisor

I went to this hotel for my New Year’s Eve celebrations and I thought it was very good and enjoyed it very much the food was an excellent quality and good portion and extremely tasty and the entertainment was very good I will definitely attend another event here in 2023

Thanks for your lovely review were delighted you enjoyed your new year with us! We look forward to welcoming you again.

3 star at best

Nota de Tripadvisor 1.0/5

912ShaunW912 En pareja - Valoración certificada de TripAdvisor

Advertised on their website of pool and sauna only to arrive and be told its been closed 2 years plus and they have no intention of reopening it, it should be 3 stars at best, food was way over priced and from a packet and all microwaved food also arrived at different times at the table, the windows were mould and full of condensation and a tremendous amount of condensation was on the window ledge, severe lack of hotel staff, wouldnt ever stay again

Thanks for taking the time to review us Shaun, our pool has been closed for 2 years, this has been removed from our own website and 3rd parties, I'm sorry you saw this advertised somewhere ? We have taken your comments onboard I'm sorry you felt disappointed with your stay.

Shambles

Nota de Tripadvisor 1.0/5

Laura H Valoración certificada de TripAdvisor

This business conference for professionals couldn't have gone much worse. The hotel was completely ill equipped for a large function. The parking was so bad we were told to 'dump our cars where we could'. The hotel was the butt of everyone's jokes all day as it was just a shambles to be honest. Queues everywhere! Queues for drink, food and toilets. The Managing Director made a joke in his closing speech that we would never hold another function here. I've never seen anything like it, people squeezed into 3 separate rooms like sardines and the noise coming from adjoining rooms meant that nobody could hear the key note speech. The only half decent bit was the food, plenty of it but slightly stale after waiting so long to get to the front. Mercure hotel do better.

Laura I'm sorry you feel so strongly that we let you down. I have had some amazing feedback from other delegates. Parking was indeed a challenge for 360 delegates but generally the food service and delivery was considered to be first class. I always appreciate a balanced review but I think on reflection you might agree yours was a little harsh.

Out of their depth!

Nota de Tripadvisor 1.0/5

Travel24619207239 De negocios - Valoración certificada de TripAdvisor

Seriously avoid this place! Arrived 30 minutes early for a conference to be greeted (I use this term loosely) by a rather unfriendly woman explaining the car park was full & we would have to park at the local recreational park (smack bang in the middle of a council estate & a 15 minute walk away!) Breaks & a buffet lunch were scheduled into the itinerary. Refreshments including fruit juice & hot beverages & cookies. Lovely! After waiting in line of approximately 200+ people the cookies had run out & I had just enough time to grab a coffee! Toilet would have to wait seeing as the queue was snaked up the stairs! After previously e mailing to specify dietary requirements (vegetarian) I had a lovely (not!) selection of egg sandwiches & broken nachos! Bread was starting to go hard! Fruit juice was clearly popular as all I could see was water! Never again will I attend any kind of meeting or meal here. Very clearly the hotel was out of its depth catering for so many people. I can forgive most of it but to be spoken to rudely by somebody that works in hospitality is a disgrace to the profession! Mercure hotel! You embarrassed yourselves today!

Good morning and I am so sorry you did not receive our usual warm greeting on arrival. Car parking certainly was tricky with 360 attendees but most attendees appeared to be very understanding of our challenge. I have received some very positive feed back from the conference, particularly around lunch and levels of service during the day. I am genuinely disappointed that your experience did not reflect that and I apologize. I think that possibly on reflection you might you agree your comments were too unkind. The conference was a triumph.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 63 opiniones 8.8/10 Ubicación
  • 215 opiniones 6.8/10 Habitación
  • 236 opiniones 8.9/10 Servicio
  • 6 opiniones 2.2/10 Internet
  • 91 opiniones 6.3/10 Limpieza
  • 65 opiniones 8.6/10 Desayuno
  • 63 opiniones 3.9/10 Ambiente
  • 57 opiniones 3.1/10 Instalaciones

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