弗雷泽岛翠鸟湾度假村 4 星

Tripadvisor 评级 4.0/5 10,545 评论

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描述

酒店其他优惠

  • Advanced Ecotourism Certification and Green Travel Leader status from Ecotourism Australia

  • Transfers from Hervey Bay Airport to Kingfisher Bay Resort - prebook with Reservation team

  • Prebook experiences: Beauty Spots Tour, Whale Watch, 4WD hire, Day Spa, more with reservations

  • Experience the magic of Illumina K'gari, an enchanting light show at Kingfisher Bay Resort

  • Voted as one of Australia's Top 10 family resorts, in the Holidays with Kids Magazine 2023

我们的客房

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酒店位置

弗雷泽岛翠鸟湾度假村

翠鸟湾度假村, North White Cliffs
4655 弗雷泽岛
澳大利亚

GPS:-25.392323, 153.030034

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  4.0/5  10,545 评论

卓越奖 2025

We loved out stay here

Tripadvisor 评级 5.0/5

Daniel O 家庭住宿 - 经 TripAdvisor 认证的评论

Our stay here was fantastic. the rooms and facilities are great and such a nice place to relax after a long day on the island.

Dear Daniel, Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic stay and found our rooms and facilities to be great for relaxation after your adventures on the island. We appreciate your kind words and hope to welcome you back for another memorable stay soon!

😔 Stuck in the 1990s - extremely disappointing experience!

Tripadvisor 评级 1.0/5

FresserOJK Couples - 经 TripAdvisor 认证的评论

We stayed at Kingfisher Bay Resort for two nights and were really disappointed overall. For a resort in such a beautiful location, the standard of accommodation and service is shockingly poor. You don’t even need high standards to think this!! The bathrooms had visible mould, the walls are paper thin, and it genuinely feels like the rooms haven’t been updated since the resort opened in the early 90s – not even a fresh coat of paint. Coming back to the room each day was depressing rather than relaxing, which is the last thing you want on a trip to Fraser Island. The resort was clearly short staffed. Every meal involved queuing for 10–15 minutes to be seated, and you’re expected to collect your own cutlery from a central station – which was often missing items anyway. The food itself was awful, easily the worst part of the stay, and completely unjustifiable given the prices. It feels like the resort relies heavily on the fact that options on the island are limited, so quality control just isn’t a priority. This might be understandable if it were cheap, but it absolutely isn’t. The whole experience was embarrassing for what is marketed as a premium resort. We originally thought we’d regret only booking two nights on the island, but by the end we couldn’t wait to leave. Sadly, this resort really lets down an otherwise incredible destination.

Dear FresserOJK, Thank you for sharing your feedback, and we’re very sorry to hear that your stay did not meet expectations. The issues you’ve described regarding room condition, cleanliness, noise, and the overall dining experience are certainly not the standard we aim to provide, and we apologise that this impacted your time on K’gari. Please be assured that your comments have been shared with our leadership team, including our Group General Manager, and the relevant departments are reviewing the concerns you’ve raised around maintenance, service flow, and food quality. We appreciate you taking the time to outline your experience so openly, as it helps us identify where improvements are most needed. We hope we may have the opportunity to welcome you back in the future for a far more enjoyable and relaxing stay.

Not a great experience

Tripadvisor 评级 3.0/5

wendybD4213QD 经 TripAdvisor 认证的评论

At reception we were told that we could take luggage trolley to our room. This was not the case as our room only accessible via stairs. This was very frustrating for elderly guests. Not enough parking. Stayed 2 nights. Couldn't get any channels on TV. No cold water in fridge. Room wasn't serviced second day. Meals and beverages - expensive. Bed was comfortable. Air conditioning worked well.

Dear wendybD4213QD, Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for the challenges you faced with accessibility, parking, and the issues with your room amenities. We understand how frustrating this must have been. We appreciate your comments about the TV and fridge, as well as the lack of room servicing on your second day. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. On a positive note, we’re glad to hear that you found the bed comfortable and the air conditioning effective. Thank you for your insights, and we hope to have the opportunity to provide you with a better experience in the future.

New year fraser.

Tripadvisor 评级 5.0/5

Ashleigh s 家庭住宿 - 经 TripAdvisor 认证的评论

Absolutely fantastic. Pools- great and clean. Beach- safe, clean and relaxing. Food- plenty of places, yummy, great variety. Everything in walking distance. Pricing is decent. Village shop, has everything.

Dear Ashleigh, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your New Year’s stay with us at Kingfisher Bay Resort. It’s wonderful to know that you found our pools clean and inviting, and that the beach provided a safe and relaxing environment. We’re glad you appreciated the variety of delicious food options and the convenience of everything being within walking distance. It’s great to hear that our village shop met your needs as well! Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay!

A must visit in your lifetime!!!!

Tripadvisor 评级 5.0/5

Jazze2828 家庭住宿 - 经 TripAdvisor 认证的评论

K'gari (Fraser Island) is just a wonderful place no matter where you stay, but Kingfisher Bay Resort is definitely an awesome, unforgettable place to stay!!

Dear Jazze2828, Thank you for your brilliant 5-green bubble review! We’re thrilled to hear that you found K'gari (Fraser Island) to be a wonderful destination and that Kingfisher Bay Resort made your stay unforgettable. We appreciate your recommendation and hope to welcome you back for another amazing experience soon!

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其他网络用户评价我们的酒店

  • 327 评论 8.6/10 位置
  • 399 评论 6.1/10 房间
  • 352 评论 7.5/10 服务
  • 15 评论 4/10 上网
  • 273 评论 5.7/10 食物
  • 170 评论 4.5/10 清洁度
  • 112 评论 3.5/10 性价比
  • 110 评论 7.9/10 早餐

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