弗雷泽岛翠鸟湾度假村 4 星

Dear ValB202002, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Our goal is always to provide warm, helpful service and a memorable stay, and it’s disappointing to learn that we fell short for you. We appreciate your comments and details of your stay have been brought to the attention of senior management. While we’re glad you enjoyed the beauty of K’gari, we regret that your impression of the resort and service was not positive. Thank you again for sharing your thoughts—they help us continue to improve. We wish you all the best in your future travels.

Dear Tracey, Thank you so much for your glowing review! We’re delighted to hear that you had a magical stay with us and enjoyed fabulous dining, beautiful accommodations, and exceptional service from our team. It’s wonderful to know that Ranger Dave made your husband’s birthday extra special. We’ll be sure to pass along your kind words to him! Thank you for recommending us, and we hope to welcome you back for another unforgettable experience in the future.

Dear Kurt, Thank you for taking the time to share your feedback. We appreciate your continued loyalty to Kingfisher Bay Resort for your Christmas work function, and we’re glad to hear that you enjoyed the gorgeous location, your clean and tidy villa, and the fantastic private bus tour to Lake Mackenzie. We sincerely apologise for the decline in service quality that you experienced during your recent stay. Your comments regarding the bar service and the presentation of drinks are concerning, and we will address these issues with our team to ensure improvements are made. Additionally, we regret that the dining experience did not meet your expectations, especially given the dietary preferences communicated in advance. We understand the importance of delivering a premium experience, and we appreciate your insights as they help us identify areas for improvement. Thank you for acknowledging the efforts of our dedicated staff member who assisted with logistics; we will make sure to pass along your compliments. We value your feedback and hope to have the opportunity to provide you with a more satisfying experience in the future. Thank you once again for sharing your thoughts with us.

Dear lindapaull, Thank you for taking the time to post a review. We’re glad to hear that you enjoyed your stay overall and appreciated the convenient location to the pool and restaurants, as well as the variety offered at our buffet breakfast. We apologise for the condition of your room and the noise issues you experienced. Your comments are important to us, and we will address these concerns with our team to enhance the comfort of our accommodations. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Rebecca, Thank you for your thoughtful review. We’re glad to hear that you enjoyed the beautiful location and complex, as well as the lovely views and landscape. It’s great to know that you appreciated the restaurant and the breakfast buffet, along with the pool area. We sincerely apologise for the discomfort you experienced with the beds and the condition of the bathroom and outdoor furniture. Your feedback is invaluable, and we will certainly take it into consideration as we plan for updates and improvements. We also appreciate your comments regarding the archery activity and will look into how we can enhance that experience for our guests. Thank you once again for your insights, and we hope to welcome you back for an even better stay in the future!