Mercure Melbourne Caroline Springs 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 690 görüş

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Mercure Melbourne Caroline Springs - Image 1
Mercure Melbourne Caroline Springs - Image 2
Mercure Melbourne Caroline Springs - Image 3
Mercure Melbourne Caroline Springs - Image 4
10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Açıklama

Otel ekstraları

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

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Otelin konumu

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Telefon
Faks +61 3 8677 2559

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

WestWaters Bistro

Located on the banks of Lake Caroline, dine amongst scenic views with an array of indoor and outdoor seating. The menu features bistro classics done well and an extensive grill selection with 6 different cuts of beef and 15 sauces on offer.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  690 görüş

TripAdvisor Derecesi  4.0/5  461 görüş

Another super stay!!!

Tripadvisor puanı 5.0/5

Dean_Cer Aileler - TripAdvisor onaylı yorum

Superb high quality, hotel room, facilities and dining at the WestWaters Mercure hotel complex. It is a one stop shop for leisure or business travellers needing comfortable and quality accommodation in the area with a tonnes of optionality and shopping nearby. Only approx 25 min from Melbourne airport or about 45 min from the cbd the hotel has so much to offer including gym, pool, spa and laundry facilities, live music on weekends, conference facilities, and all day cafe and snacks with the most exciting family friendly bistro dining at night from 5pm all with a magnificent lakeside vista. Amazing, welcoming and professional staff the the most welcoming Mr Abram, the very nice Ms Tammy on reception to the Superchefs Mr Patrick, Michael and Ian in the kitchen, Isabelle, Joseph, Gayan and Amira on the floor looking after all the demanding guests with ease and professionalism. Free parking, pokies on site and local shopping close by. Thank you for everything team Mercure CS!

Hi Dean, Thank you for taking the time to leave us such a detailed 5-star review! We are so glad you enjoyed your stay with us and all our services. We have passed on your kind words about our team also. We love seeing familiar faces and hope to see you again soon! Kind Regards, Melanie

geat peaceful stopover

Tripadvisor puanı 5.0/5

lynninsa Couples - TripAdvisor onaylı yorum

this hotel has such a lovely ambience. it has a picturesque setting right beside the lake in Caroline Springs. It has a small shopping centre in easy walking distance to it.The rooms are beautiful and peaceful and well eqiuped. the westwaters cafe serves a lovely a la carte breakfast. the westwaters restuarant serves delish lunches and dinners will plenty of choices. the staff are all very helpful and pleasant .

Hi Lynninsa, Thank you for your 5-star review of Mercure Caroline Springs. Ensuring our guests have an enjoyable stay is of our utmost priority and to see we have achieved this for you is very rewarding! We are so glad our Bar and Restaurant met your standards as they have been a great focus for us in the past year. Hopefully we will have the pleasure to see you again in the near future. Kind regards, Melanie

There are better options

Tripadvisor puanı 3.0/5

T1sWas TripAdvisor onaylı yorum

I have mobility issues but can usually manage with grab rails in the bathroom rather than a completely accessible room. However, I use a shower chair at home. I discovered that our room had no grab rails and the floor in the shower was extremely slippery. I wanted to change to an accessible room but there isn't one at this property. Considering the size of the property I would have expected at least one, if not more accessible rooms. Simply not good enough. The food in the Bistro was expensive for what you got. Our dairy industry is in crisis yet they serve foreing butter. Breakfast eggs were not only the tiniest eggs you could find but were rubbery and served on a huge piece of sourdough. If you must use the cheapest eggs on the market at least serve them on a slice ciabatta rather than that huge piece of sourdough that you need a chain saw to cut. Only two disabled car parking spaces in the car park and one was occupied for the whole week by a car that had no permit. Looked like it hadn't been moved all week. I watche done woman struggle to get in and out of her car in a normal space because she couldn't access the disabled car park due to this tiny car which would not have needed the extra space afforded by the disabled space. Staff didn't care.

Hi T1sWas, Thank you for taking the time to leave a review of your stay. I am sorry to hear that it did not meet your expectations. Our hotel does in fact have 5 accessible rooms available to assists those who may need them which includes shower rails to ensure the guest has a pleasurable stay. I can't speak for the time of your stay, but these rooms do sell out quite quickly. Also, our carpark does have more than two disable car parking spots also, however as you mentioned they are quickly taken. I am sorry to hear about the egg quality, we source our eggs locally, but we will pass this onto chef. We are sorry for the inconvenience caused during your stay and we will utilise your feedback to ensure we improve for future guests. Kind Regards, Melanie

Absolutely loved my stay.

Tripadvisor puanı 5.0/5

TraceyM1393 TripAdvisor onaylı yorum

The room was very large and spacious, and immaculately clean... bed was comfortable unsure on pillows as we always take our own. Would've been good to of had Netflix etc. I slept really well though hubby didn't as the heating system turning on and off kept him awake. He searched for a remote but couldn't find one , in the morning he noticed the control pad next to the entry door. Loved that you could only reach accommodation levels by using key card. Emily on reception was friendly.

Hi Tracey, Thank you for taking the time to leave a review. We are glad to hear you liked the room and it's inclusions. We understand your feedback about Netflix access on our TVs and this is something we are working to implement for the future. It was lovely to have you and your husband, and we hope to see you again in the near future. Kind Regards, Melanie

We wasted out time so you don’t have to.

Tripadvisor puanı 1.0/5

Stacey P TripAdvisor onaylı yorum

We had high hopes for these guys tonight cause their menu looked impressive.. But for me to have to ask to have my order taken after waiting 25 minutes, then having to wait another half hour to find someone to check on our order only to tell us the docket was lost is just BS. Don't even lie, it was never entered in the first place! You would think that someone would have checked on us after seeing us sitting there with no food or drink for so long but nope! Nothing. So stay away and don't even bother with this place. It wasn't even a busy service!

Hi there, Thank you for leaving us this review. We take customer feedback very seriously and are sorry for the inconvenience caused in this scenario. We have recently changed management in Saige Bistro and have focused closely on improving customer service. We hope you would be able to give us a second chance in the near future to demonstrate our improvement. Kind Regards, Melanie

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Yakınlardaki diğer tesislerimiz

Caroline Springs şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.