Mercure Melbourne Caroline Springs 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 789

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Mercure Melbourne Caroline Springs - Image 1
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10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Opis

O hotelu

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Nasze pokoje

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Lokalizacja hotelu

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

Pozycja GPS:-37.73223187961783, 144.74476768175444

Telefon
Faks +61 3 8677 2559

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 789

Ocena TripAdvisor  4.2/5  Liczba opinii: 462

Not a great stay.

Ocena na stronie TripAdvisor 3.0/5

David L Opinia zatwierdzona w TripAdvisor

We arrived late at night and very tired from our long flight. Check in was ok but then the drama started. Our room card would not work on the guest car park entry and then in the early hours of the morning other hotel guests entered our room and obviously scared us awake. Not their fault that they had been allocated our room. Then 1/2 later reception ring and want us to verify what room were in and suggested a room swap, highly unprofessional at 4.30am, I was furious. Next day our room key didn't work on our door again and that night sure enough no access to the car park also. Room curtains were damaged and didn't cover the window, so the room was bright from early morning. Female toilets in the public area were filthy, we advised reception but 2.5 hours later they were the same, disgusting. Seemed to be a "who cares" attitude by senior staff. aside from thatr the room was excellent, clean and comfy bed. Great bathroom and the location of the hotel is fantastic too.

Another super stay!!!

Ocena na stronie TripAdvisor 5.0/5

Dean_Cer Rodziny - Opinia zatwierdzona w TripAdvisor

Superb high quality, hotel room, facilities and dining at the WestWaters Mercure hotel complex. It is a one stop shop for leisure or business travellers needing comfortable and quality accommodation in the area with a tonnes of optionality and shopping nearby. Only approx 25 min from Melbourne airport or about 45 min from the cbd the hotel has so much to offer including gym, pool, spa and laundry facilities, live music on weekends, conference facilities, and all day cafe and snacks with the most exciting family friendly bistro dining at night from 5pm all with a magnificent lakeside vista. Amazing, welcoming and professional staff the the most welcoming Mr Abram, the very nice Ms Tammy on reception to the Superchefs Mr Patrick, Michael and Ian in the kitchen, Isabelle, Joseph, Gayan and Amira on the floor looking after all the demanding guests with ease and professionalism. Free parking, pokies on site and local shopping close by. Thank you for everything team Mercure CS!

Hi Dean, Thank you for taking the time to leave us such a detailed 5-star review! We are so glad you enjoyed your stay with us and all our services. We have passed on your kind words about our team also. We love seeing familiar faces and hope to see you again soon! Kind Regards, Melanie

geat peaceful stopover

Ocena na stronie TripAdvisor 5.0/5

lynninsa Couples - Opinia zatwierdzona w TripAdvisor

this hotel has such a lovely ambience. it has a picturesque setting right beside the lake in Caroline Springs. It has a small shopping centre in easy walking distance to it.The rooms are beautiful and peaceful and well eqiuped. the westwaters cafe serves a lovely a la carte breakfast. the westwaters restuarant serves delish lunches and dinners will plenty of choices. the staff are all very helpful and pleasant .

Hi Lynninsa, Thank you for your 5-star review of Mercure Caroline Springs. Ensuring our guests have an enjoyable stay is of our utmost priority and to see we have achieved this for you is very rewarding! We are so glad our Bar and Restaurant met your standards as they have been a great focus for us in the past year. Hopefully we will have the pleasure to see you again in the near future. Kind regards, Melanie

There are better options

Ocena na stronie TripAdvisor 3.0/5

T1sWas Opinia zatwierdzona w TripAdvisor

I have mobility issues but can usually manage with grab rails in the bathroom rather than a completely accessible room. However, I use a shower chair at home. I discovered that our room had no grab rails and the floor in the shower was extremely slippery. I wanted to change to an accessible room but there isn't one at this property. Considering the size of the property I would have expected at least one, if not more accessible rooms. Simply not good enough. The food in the Bistro was expensive for what you got. Our dairy industry is in crisis yet they serve foreing butter. Breakfast eggs were not only the tiniest eggs you could find but were rubbery and served on a huge piece of sourdough. If you must use the cheapest eggs on the market at least serve them on a slice ciabatta rather than that huge piece of sourdough that you need a chain saw to cut. Only two disabled car parking spaces in the car park and one was occupied for the whole week by a car that had no permit. Looked like it hadn't been moved all week. I watche done woman struggle to get in and out of her car in a normal space because she couldn't access the disabled car park due to this tiny car which would not have needed the extra space afforded by the disabled space. Staff didn't care.

Hi T1sWas, Thank you for taking the time to leave a review of your stay. I am sorry to hear that it did not meet your expectations. Our hotel does in fact have 5 accessible rooms available to assists those who may need them which includes shower rails to ensure the guest has a pleasurable stay. I can't speak for the time of your stay, but these rooms do sell out quite quickly. Also, our carpark does have more than two disable car parking spots also, however as you mentioned they are quickly taken. I am sorry to hear about the egg quality, we source our eggs locally, but we will pass this onto chef. We are sorry for the inconvenience caused during your stay and we will utilise your feedback to ensure we improve for future guests. Kind Regards, Melanie

Absolutely loved my stay.

Ocena na stronie TripAdvisor 5.0/5

TraceyM1393 Opinia zatwierdzona w TripAdvisor

The room was very large and spacious, and immaculately clean... bed was comfortable unsure on pillows as we always take our own. Would've been good to of had Netflix etc. I slept really well though hubby didn't as the heating system turning on and off kept him awake. He searched for a remote but couldn't find one , in the morning he noticed the control pad next to the entry door. Loved that you could only reach accommodation levels by using key card. Emily on reception was friendly.

Hi Tracey, Thank you for taking the time to leave a review. We are glad to hear you liked the room and it's inclusions. We understand your feedback about Netflix access on our TVs and this is something we are working to implement for the future. It was lovely to have you and your husband, and we hope to see you again in the near future. Kind Regards, Melanie

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 222 Liczba opinii 9.5/10 Lokalizacja
  • 440 Liczba opinii 6.6/10 Pokój
  • 367 Liczba opinii 8.2/10 Obsługa
  • 19 Liczba opinii 6.9/10 Internet
  • 177 Liczba opinii 8/10 Jedzenie
  • 138 Liczba opinii 7.4/10 Czystość
  • 42 Liczba opinii 6/10 Śniadanie
  • 24 Liczba opinii 8.3/10 Strefa wellness

Zarządzane przez Trustyou

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