Mercure Melbourne Caroline Springs 4 stelle

Visited this hotel for 5 days second week of April, the check in was a bit vague with the reception laying more attention to the guest trying to get money to play the pokies than the actual check in process. Hence I wasn’t really indicated where the room was or how to head up to the elevators or presented with any of the other facilities of the hotel, until I asked of course. No complaints as the receptionist was adequate to the standard of the Australian hospitality service. Room was quite on the second floor and spacious but bed wasn’t very comfortable. Also the showers lack water pressure but this is very subjective. The restaurants are okay and they offer a variety of meals nevertheless no buffet breakfast but there are plenty of choices around the area too thst you can Uber in. The reason it gets 4 stars for me it’s because of the location which is convenient for me and it has the facilities I require during business travel. Overall a nice hotel and the rooms were dressed every day which is also a plus on this lack of service environment we live in today. Oh it also has free parking and I didn’t find it too noisy as other people have complained about.

good room with comfy bed and hot shower. Clean and modern. Under cover car parking included. They have good bistro and same spot for breakfast. Sports bar in another area where we go for drinks after work. This is a place we frequent alot and is the company's default hotel of choice in the area. Really can not say a bad word.

I'm normally very satisfied with the accommodation, but beware of room 347. It must be next to a plant room as there's a noisy mechanical rumble unit 11.30pm. The staff were willing to move me but there were no vacant rooms.

Small TV. The balcony was locked. Shower dispensers were too far from the shower. The bar waitress did not know what Cointreau was. Had to check with the bar even though it was listed on the wine list. Very average for the price.

The guy at the front door was rude and had a horrible attitude. I was charged $250 bond at check in ..my company booked my accommodation at the last minute and flew I up from Sydney. I tried to explain that I didnt have time to read there bond policy as I didn’t make the booking and I was told the bond wouldn’t be transferred back into my account for 14 business days after I depart. I tried to explain that I couldn’t afford to wait that long and he told me that if I wasn’t happy I could leave and he would cancel my booking.. After that I felt I didn’t have a choice but to pay the $250 bond. I didn’t have my credit card on me at the time so used a debit. My complaint was the front door staff I thought he was rude and definitely had no empathy to help a customer. Never again.