Cures Marines Hotel & Spa Trouville MGallery 5성

고객 평점 (ALL 평가) 4.6/5 1,980 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Cures Marines Hotel & Spa Trouville MGallery - Image 1
Cures Marines Hotel & Spa Trouville MGallery - Image 2
Cures Marines Hotel & Spa Trouville MGallery - Image 3
Cures Marines Hotel & Spa Trouville MGallery - Image 4
boulevard de la cahotte, 14360 TROUVILLE-SUR-MER, France

호텔설명

호텔 추가 정보

  • Normandy's seafront legend transformed into a luxury hotel

  • Spa with 34 cabins, seawater pool heated to 32°C (90°F), sauna and hammam

  • Bar La Galerie with signature cocktail menu

  • Enjoy energizing and relaxing sessions on the beach or in the studio

  • Hotel near Deauville, its Planches, its racecourse and its port

숙박

호텔 위치

Cures Marines Hotel & Spa Trouville MGallery

boulevard de la cahotte
14360 TROUVILLE-SUR-MER
France

GPS:49.366521, 0.07843

전화
팩스 +33 2 31 14 26 26

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

LA GALERIE RESTAURANT

In a setting that looks like a contemporary ballroom, with one of the most beautiful views of Trouville, the restaurant La Galerie offers a tasty cuisine centred on naturalness and well being.

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  1,980 리뷰

TripAdvisor 평가  4.5/5  2,000 리뷰

2024으뜸 시설

good experience

트립어드바이저 평점 5.0/5

Trek61551138300 가족 - TripAdvisor 인증 리뷰

excellent location, very nice design, comfortable, original, top service. The SPA is very good and the offer is reach. Parking with possibility to charge EV. The Gallery restarant is very nice, menu is good and service is top. Allover a perfect experience thanks to a GM present everywhere and caring the guests

Dear guest, Thank you for sharing such a perfect feedback ! We are delighted to read that your experience lived up to your expectations and that you appreciated all of our services. We look forward to welcoming you back, Best regards, Capucine - Guest relation

Mixed feelings

트립어드바이저 평점 3.0/5

majfeldbach 가족 - TripAdvisor 인증 리뷰

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

Dear Guest, We would like to thank you very much for choosing Les Cures Marines for your recent stay in Trouville sur mer. We were delighted to welcome you and we are glad to read that you appreciated our front office team such as our relaxing spa. However, we would like to sincerely apologize for not having exceeded your expectations. We are very sorry to know that you have been disappointed by the service you have received at breakfast. This no way reflects the quality of our service and our ambition. Your comments are essential to us and we will definitely follow up on the few elements you mention. We do hope that we will have a future opportunity to welcome you back to Normandy and show you a real Cures Marines. Best regards, Capucine, Guest relation

Hugely disappointing

트립어드바이저 평점 2.0/5

Trueparisian TripAdvisor 인증 리뷰

I visited this hotel and spa back in 2019. The experience was then decent. With the re-opening of the Spa in late 2023, I decided to give it another go. What a huge mistake. I did book a room with a "cycle équilibre" program of treatments and was really looking forward to my experience, especially in the light of the fact that the package (hotel and spa treatments) costed about €2,500. Arriving at the hotel was a non-experience. There was only one person at the check-in desk doing her best on a busy day. Being a Platinum member of Accor, I had no expectation of anything (Accor All probably being the worst loyalty hotel programme around). But it was odd not to have any polite mention of acknowledgment of membership along those lines : "Thank you for being a loyal member. We are aware that as a Platinum member, you may be entitled for a room upgrade. However, at this time, we are unable to offer you one and we are sorry about it but we do value your custom". Only "have you been here before", "yes", "here is your key". And what about the spa treatment programme : "go and see the spa about it"... The room was decent but extraordinarily small. The open bathroom in the middle of the room is really not a great experience. The meals were very nice but service was extraordinarily slow (and the waiters would readily acknowledge it). However, it was the spa experience that was the worst : the "programme" was nothing more than a mix and match of treatments offered with absolutely zero consistency. My first treatment was a computer assessment of general heatlth. The therapist had no knowledge of how it all worked and the session ended up being her reading out what the computer was generating and offering silly advice (to sleep better, go to bed at consistent hours... really?). Some treatments were unavailable (you would be notified while waiting for the treatment outside the room - "oh sorry, the computer does not work" or "cryo is unavailable". As for the wet treatments, where to start ??? the therapists were obvisouly very yound and untrained (or recently trained). Most of them had absolutely no idea what they were doing. The whole experience turned out to be such a stressful experience and I ended up cancelling (without a refund) my last treatment as I got fed up with the really low level of professionnal standards of this spa. This gives the impression that the spa was upgraded merely to generate more profit but not to improve customers' experience. I will never return. I am not surprised. Accor Thalasso locations have been a real mess in recent years Dinard location left the Accor brand, Novotel Le Touquet is an unpleasant factory. Other Thalasso are getting old and not paying enough attention to customers' satisfaction. The only Accor location still worth a visit is Quiberon.

Dear Guest, Thank you for taking the time to share your experience following your recent stay here at the Cures Marines. Please allow me to apologize for the various elements of your stay that lead to such disappointment. I can assure you that this is not the level of service that we strive to provide to our guests. Your comments have been shared with the management teams involved and will be used to monitor and improve the service that we provide to our guests. I do hope that we will have a future opportunity to welcome you back to Normandy and show you a real Cures Marines. Best regards, Annaëlle Hautbois - Room Division Manager

Amazing and beautiful!

트립어드바이저 평점 4.0/5

isabelle r 가족 - TripAdvisor 인증 리뷰

This hotel was amazing, all of the workers were nice. We had a deluxe family room which was spacious, clean ,and comfortable. The spa area was extraordinary with many options and such a nice atmosphere. We really enjoyed the tea room. The sea water pool was nothing like we’ve seen before and was amazing. We also loved the shower area with many options! The fitness center was great but don’t plan on training for a marathon ! The dinner was very good however the wait was a bit too long; we also consider the fact that they were doing room service at the same time. The breakfast was delicious and had many options. The parking was well managed by the concierge! We were in the city! In conclusion, we totally recommend this hotel!

Dear Madam, I would like to sincerely thank you for taking the time to write these compliments about the experience you had in the Cures Marines Hotel. We very much appreciate your lovely comments as they genuinely encourage us to keep on providing excellent services. Be assured that I will share your kind words with all the team. We look forward to welcoming you back very soon. Best Regards, Corinne Dupont - General Manager

Inspire hôtel

트립어드바이저 평점 5.0/5

Camiah s 비즈니스 - TripAdvisor 인증 리뷰

I would like to say that everyone from each department was genuinely overwhelming of symphatizing with the guests. I appreciate the service at the restaurant. The room was amazing with a view over the beach. It is a beautiful place for your health disere. I would recommend it for family, couple and business trip 100%.

Dear Guest, We thank you for taking the time to share your experience and for your recommandation. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Corinne Dupont - General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 378 리뷰 9.3/10 위치
  • 674 리뷰 7.5/10 객실
  • 1,169 리뷰 9.1/10 서비스
  • 5 리뷰 0/10 인터넷 가격
  • 342 리뷰 7.6/10 웰니스 센터
  • 297 리뷰 8.2/10 조식
  • 140 리뷰 6.5/10 청결도

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