Novotel Moscow Kievskaya

Novotel Moscow Kievskaya 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 1.531 comentários

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Extras do hotel

  • Excelente localização no centro da capital, perto do metro e da estação ferroviária de Kievsky

  • Quartos contemporâneos em diversas categorias

  • Restaurante que serve cozinha russa e internacional, e um bar acolhedor aberto 24 h/dia

  • Centro de spa InBalance com piscina

  • O local ideal para as suas reuniões de negócios e eventos

Hotel aprovado por ALLSAFE

Localização do hotel

Novotel Moscow Kievskaya

Kievskaya Ulitsa, 2
121059 MOSCOVO
Rússia

GPS:55.743431, 37.562524

Telefone +7 495 660-53-53

Fax +7 499 240-10-51

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

GOURMET BAR BY NOVOTEL

Desfrute de pequeno-almoço, almoço e jantar no cenário animado do restaurante, com vista para a paisagem pitoresca da zona envolvente de Moscovo. Menu especial disponível para eventos e atividades empresariais.

As nossas opções de alojamento

Espaçoso, de design contemporâneo e adaptável, o quarto Novotel é perfeito para viver e para todas as suas necessidades.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.4/5  1.531 comentários

Classificação do TripAdvisor  4.0/5  489 comentários

Perfect location

Nota Tripadvisor 4.0/5

CashForPassion Negócios - Avaliação com certificação TripAdvisor

Perfect location. Walking distance to big shopping mall. Two metro stations are nearby. Nice environment. Rooms are clean and tidy. Price is reasonable for such location. Suggested for business trip...

Dear CashForPassion, thank you a lot for your feedback! Have a nice day, and you are welcome! Kind regards, guest experience manager.

Brilliant customer services and location

Nota Tripadvisor 5.0/5

TripMeNowSucker Couples - Avaliação com certificação TripAdvisor

First of all, due to the sanctions I wasn't able to use my international cards for payment in Moscow. Therefore, I would to say a massive thank you to Polina (at the front desk) for her outstanding support in getting everything ready for me on how to settle for the hotel.

Dear TripMeNowSucker! Thank you a lot for your feedback! You are welcome! Kind regards, Guest Experience Manager.

Extremely unprofessional reception/staff

Nota Tripadvisor 1.0/5

ahmadabbani88 Famílias - Avaliação com certificação TripAdvisor

The only good thing about this hotel is the location. Don't expect anything else, no recognition of member status or tier, very bad/unprofessional service resulted in me cancelling my supposed to be platinum accor membership. Avoid at all costs!

Dear Ahmad A, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Guests Experience Manager

Very Friendly and Helpful Staff

Nota Tripadvisor 4.0/5

ShakingTree Famílias - Avaliação com certificação TripAdvisor

We arrived on Christmas with a problem. I did not have my internal Russian ID. Renata at the front desk worked with me in the nicest way possible. She escalated to an off-site manager to work with a copy. She was professional, courteous and got the problem solved so the kids and I could enjoy our time together. To make things even better, she called me by my name when we checked out. All with a smile. I would definitely recomend.

Dear ShakingTree , thank you for the sharing your opinion about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guests Experience Manager

A disappointing staycation

Nota Tripadvisor 1.0/5

maqiraz Solo travel - Avaliação com certificação TripAdvisor

I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.

Dear maqiraz, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 679 comentários 9.3/10 Localização
  • 987 comentários 7.4/10 Quarto
  • 723 comentários 7.9/10 Serviço
  • 15 comentários 7.8/10 Internet
  • 409 comentários 7.5/10 Limpeza
  • 329 comentários 7.4/10 Pequeno-almoço
  • 230 comentários 6.5/10 Centro de Bem-Estar/Spa
  • 225 comentários 9.3/10 Atmosfera

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