Mercure Arbat Moscow

Mercure Arbat Moscow 4 estrelas

Nota clientes Avis (Classificação ALL) 4.7/5 1.154 comentários

Ver em um mapa

Extras do hotel

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Fácil acesso aos recintos de exposições de Expocenter e Crocus Expo

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 MOSCOW
Rússia

GPS:55.748595, 37.583762

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
Perto da propriedade
  • Estacionamento

LA PROMENADE

Experimente o nosso elegante restaurante francês com um toque russo, aberto 7 dias por semana para que os nossos hóspedes possam desfrutar do peq.-almoço bem cedo, de almoços de negócios e de um bom jantar para terminar o dia agitado.

As nossas opções de alojamento

Com 109 quartos, o hotel tem várias opções, incl. quartos Classic, Privilege, suites, quartos comunic. e 3 quartos para pessoas com mobilidade reduzida. Todos têm decor. contemp. e estão equip. com todas as comod. mod. Todos os quartos são para não fumadores. Os hóspedes têm acesso a WIFI grat., serviço de quartos 24 horas, sec. de cabelo, cofre, ferro e tábua de eng., TV LCD com canais internac., prod. de higiene grat., utensílios para chá/café e serviço de lavandaria.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.7/5  1.154 comentários

Classificação do TripAdvisor  4.5/5  1.952 comentários

Consistently great

Nota Tripadvisor 5.0/5

benjaminhearn Solo travel - Avaliação com certificação TripAdvisor

This is a perfect little chain hotel in Moscow. The staff are incredibly friendly, polite and really happy to speak great English. Everything is done quickly; check in, I requested to use the gym and was quickly given the key. The gym is small but clean and perfect for a quick workout. The rooms are very comfortable, for future trips to Moscow these guys are my go to. When rescheduling my booking at the last minute they were very accommodating.

Dear Mr. Hearn! Let me express our sincere gratitude for staying with us and sharing your glowing feedback on Tripadvisor.com! We highly appreciate your warm words of our team for their friendly and considerate service. We feel very pleased to be a hotel of your choice in Moscow that is a wonderful accolade. We’re so happy reading your review that you were satisfied with cordial welcome. We truly enjoyed having you as our guest and we look forward to your return soon. Warmest regards, Elena Gorodinskaya Rooms Division Manager Mercure Arbat Moscow

Very much satisfied

Nota Tripadvisor 5.0/5

BayarmaaD4 Negócios - Avaliação com certificação TripAdvisor

Eventhough it is my first day spent at this hotel, i liked everything this place has to offer: great location, comfortable room, very satisfying food and all this for a reasonable price. I must add that the booking with agoda was very convenient and easy. Thank u Mercure team! U make my stay in Moscow even more pleasant :)

Dear Bayarmaa! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel location, your room and satisfying food. The team is equally delighted with your generous comments about our staff. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Expected it to be better

Nota Tripadvisor 4.0/5

862fatemaa Couples - Avaliação com certificação TripAdvisor

Excellent location and great rooms Metro close by Well furnished clean rooms Nice view Great value Delayed room service Staff not provide service expected of 4 star international chain hotel. We asked for help with the luggage and they refused.

Dear Fatema! Thank you for staying at Mercure Arbat hotel and sharing your feedback on Tripadvisor.com! We are glad to know that you found the location of the hotel to be convenient in terms of accessibility and proximity to tourist places. At the same time, we were sad to see that a slight delay with luggage delivery due to a large number of requests gave the impression you were denied assistance. Please accept my deepest apologies. Our team is always pleased to welcome you at Mercure Arbat Moscow Hotel! Best regards, Elena Gorodinskaya Rooms Division manger Mercure Arbat Moscow

Business trip

Nota Tripadvisor 5.0/5

sbosisio Negócios - Avaliação com certificação TripAdvisor

I just spent a week in hotel mercure Arbat moscow for my business trip. As usual the service satisfied my expectations. A very big thanks to all the staff, from reception till restaurant. Clean, efficient and answering to all request and having also patience with customers SIMPLY THE BEST Simone Bosisio

Dear Mr. Bosisio, Let me express our sincere gratitude for your loyalty to Accor, for staying with us and for sharing your glowing feedback on Tripadvisor.com! It is always great to hear from our Privileged guests. We are most grateful for your kind words and for taking the time to recognize our team for our friendly and considerate service. It is a pleasure to know that you were satisfied with warm welcome. It is honor for us to be a hotel of your choice in Moscow. We truly enjoyed having you as our guests and we look forward to your return soon. Kind regards and our best wishes in the coming New Year! Irina Nacharova, General Manager Mercure Arbat Moscow

Home Away from Home <3

Nota Tripadvisor 5.0/5

AAkopyan87 Solo travel - Avaliação com certificação TripAdvisor

Mercure Arbat Moscow was my perfect “home away from home”, where I resided for two weeks. The entire staff aimed to make my visit as relaxing and enjoyable as possible – thank you ladies. This is hands-down the best hotel in the center of Moscow, and it is located minutes from the metro “Smolenskaya”. Put on your sneakers and experience all of the popular landmarks, such as the GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), and countless monuments – also do check out the Dr. Watson and Sherlock Holmes monument near the hotel! Besides being close to so many amazing restaurants (Eshak, Frank by Basta, White Rabbit, etc., there is also a grocery store “Azbyka Vkysa” (on the expensive side), a pharmacy (Apteka), a MTS (phone carrier), post office (Pochta), a pub (John Bull), Paul (café), a bakery – U Palycha, a Sephora, a nail place (named Wax Nail; note – they do not offer waxing services), and a McDonald’s ---- all within less than a minute walk. My charming room had a luggage chest, a teapot, a hairdryer, lots of light, a comfortable chaise that I dreaded getting up from, a spectacular view, air conditioning and heat, and free Wi-Fi. When I return to Russia in 2022, I will certainly request this room. The hotel features a 24-hour front desk, a concierge, a restaurant, and a 24-hour check-in. All of this comes in handy when you’re still adjusting to the time zone and need either food or champagne at odd hours of the day. Also, if you need champagne, Artem at the bar is very knowledge. And if you need your clothes dry cleaned, Maria will explain to you the process. The on-site restaurant offers delicious meals, but I don’t recommend the HH deal aka Aperitif with Mercure. I ordered a glass of wine and the dish that came from the chef was a sad bruschetta. Maybe I just got unlucky, but maybe it’s because I was expecting one of the fancy toasts pictured in the advertisement. The gym is open 24/7, make sure to plan accordingly as you need to sign up to use it. Treadmill works well. The sauna is located within each of the bathrooms at the gym, however, if someone is working out and you are hoping to only use the sauna, you can only sign up for the time that the entire place is vacated. But who has time for this when you’re visiting the largest city in Europe? I reached out to the hotel prior to my arrival and requested a room not near an elevator nor a staircase with a beautiful view. The hotel met my meets by offering me a room that is away from all of the noise with a breathtaking view. In the evening of my arrival, I received a lovely note from the General Manager Irina Nacharova with “GoodFood” brand of cherry covered chocolates and two bottles of “Pago” orange juice. The receptionist, Alina, was able to let me know how I can order these chocolates, unfortunately, I never got around to that task. When I extended my stay, I received another note from GM Irina Nacharova with “GoodFood” brand of banana covered chocolates and two bottles of “Pago” orange juice. The receptionist was so sweet in providing me with the bag of the “GoodFood” brand of cherry covered chocolates – which I brought back to America and now terribly regret not buying more from the online store. Huge shoutout to Diana at the front desk for helping me with ordering taxis, providing tips on how to use various taxi applications, and letting me know where to order decorative cakes from – U Palycha. She is one of the politest people I have ever met in my life. As a guest, if you’re stuck with something, she is able to resolve the situation in seconds. Another shoutout to the entire housekeeping staff (I only remember Masha) who were able to execute all of the tasks written out – apologies for being the guest that sometimes vacated the room at late hours. The staff is very kind and helpful, I can’t wait to return. Overall, I was very pleased with my hotel pick. Thank you.

Dear Valued Guest, Thank you so much for choosing Mercure Arbat Moscow Hotel and for taking the time to place your glowing detailed review of our hotel. We are very grateful for your positive comments, which will be shared with our hotel team. Inspired with this one, we assure you that we will continue to deliver great service at all times. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. Our team really tries to create a 'home away from home' for all of our guests, and I am delighted that they have delivered! We invite you to stay at Mercure Arbat Moscow again! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 566 comentários 9.5/10 Localização
  • 611 comentários 7.9/10 Quarto
  • 595 comentários 9/10 Serviço
  • 22 comentários 5.1/10 Internet
  • 264 comentários 8.1/10 Pequeno-almoço
  • 214 comentários 8.6/10 Limpeza
  • 91 comentários 7.8/10 Atmosfera
  • 80 comentários 7.6/10 Custo Benefício

Powered by Trustyou

Todos os nossos hotéis em MOSCOW