Mercure Hatfield Oak Hotel 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.6/5 Отзывов: 310

Особенности отеля

  • Five fully-equipped meeting rooms for up to 100 guests

  • Gallery restaurant serving international cuisine

  • An ALLSAFE Clifton Environmental certified hotel

  • Just 25 minutes to LONDON Kings Cross by rail

  • Located nearby the M25, M1 and A1 with complimentary onsite parking for 100 cars

сертифицированный отель ALLSAFE

Наши номера

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities. Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV.

Расположение отеля

Mercure Hatfield Oak Hotel

Roehyde Way, Hertfordshire
United Kingdom

GPS:51.745675, -0.241452

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч


In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

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Рейтинг ALL  3.6/5  Отзывов: 310

Рейтинг TripAdvisor  4.0/5  Отзывов: 910

Bar staff

Примечание: Tripadvisor 5.0/5

hannahbM3921UM Семьи - Реальные отзывы TripAdvisor

The girls who I believe where named Orla and Amy are very professional and made me feel very comfortable with being at the hotel with my 2 children and should be praised and noticed by management. They also helped on request with a smile and care and offered to adapt menu in order to cater for the family this was only done with Orla using her eniciative and thinking outside the box. THANKYOU so much girls .

Poor customer service.

Примечание: Tripadvisor 1.0/5

Richard C Реальные отзывы TripAdvisor

Arrived after a 3 hour drive and 10 hour shift to be told i could not check in to the room that had been booked for me due to a computer fault and hotel being over booked by 35 people. there was 6 are more couples in the same situation. was told to wait half an hour and nothing still was sorted. so decided i was that tired i would sleep in car.

Poor Service!

Примечание: Tripadvisor 2.0/5

RebeccaK2210 Реальные отзывы TripAdvisor

Wow! Oh dear me,where to begin? We arrived to find one member of staff on reception to check in a coach load of us. Poor girl called Miracles, her computer system let one person check in then didn't work! She told us it may be an hour/ hour and a half before someone could sort it out! Albeit not her fault if the system breaks but the manager was allegedly not on site or contactable to sort it! No organisation,apparently the rooms weren't allocated or cleaned so no check in! Needed to leave for London at 4 & no rooms sorted. I had emailed to complain at the terrible check in and no response! Thank you Kayleigh Marney for ruining the experience! I believe she rocked up at some point but denied who she was! The coach driver had to chivvy things up,very grateful to him! The room we had was OK. Dodged a bullet there but no mattress protectors or heating that worked in the room! Cold plates at breakfast & slow to top up breakfast items,plenty of staff but not really doing anything! Overall a spoilt trip and no apology from Mercure! Well done!

Enjoyable stay

Примечание: Tripadvisor 5.0/5

Pauline B Couples - Реальные отзывы TripAdvisor

Enjoyable stay. We had a lovely clean comfortable room. Good quality bathroom products and plenty of tea and biscuits. Restaurant service and food for both our evening meal and buffet breakfast was very good. Friendly helpful staff. We would definitely use the hotel again .

Avoid at all costs, dirty and 0 service

Примечание: Tripadvisor 1.0/5

kelly t Семьи - Реальные отзывы TripAdvisor

I don't know where to start with this review it's that bad here it's laughable. Stayed as part of a theatre break with omega and they should hang there head in shame sending people here! I appreciate its a budget hotel but it's not even clean. We changed room three times and all equally dirty and in need of decorating, they smell too (awful) a cross between damp and dirt. We arrived and the lady on reception couldn't check us in as the computer was down, didn't know which rooms were clean (none of them is my guess). Said the manger would arrive in an hour to sort out (new receptionist been here a week), when Kayleigh did show up said she wasnt the manager there isn't one and off sick and did little to alleviate a bus load if peoples grievances. Your telling me a huge corporate chain like mecure but couldn't get anyone on phone to speak too. First allocated room after 1.5 hours in reception. Was initially given a key and walked in on people getting changed as room already in use (huge security risk) When we arrived in the third room god awful stain carpets, holes in wall and dirty sheets (and I mean dirty looked like urine of blood stained ). Managed to find a chamber maid in the corridor to come and change bed. She did so but when stripping the bed (no mattress protection) we saw the state of the mattress underneath (equally stained ). We flipped the mattress and she remade the bed. Pillows are dirty and so thin (my dog has a better pillow in his bed). No food available on a Saturday afternoon (not that I'd want to risk it, no staff for the bar). Lots of other small issues tea tray with 1 tea bag, no remote for TV, no information on breakfast etc. I appreciate the budget but cleanliness is a must. Had we not been stuck by being in a caoch trip 100% would not have stayed it really is that bad. The hotel needs closing down. Asked at reception for a formal complaint procedure given an email for the lady who "wasnt a manger" and she'd pass it on. Clearly short staffed across all areas of the hotel. If I could give it 0 stars I would. Omega will also be getting feedback they should be ashamed to associate themselves with this quality.

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Другие интернет-пользователи оценили наш отель

  • 159 Отзывов 8.9/10 Расположение
  • 517 Отзывов 5.7/10 Номер
  • 414 Отзывов 6.9/10 Сервис
  • 8 Отзывов 7.9/10 Интернет
  • 246 Отзывов 3.6/10 Чистота
  • 168 Отзывов 5.3/10 Завтрак
  • 164 Отзывов 5.2/10 Еда
  • 124 Отзывов 2/10 Удобства

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