Mercure Hatfield Oak Hotel 3 sterren

The girls who I believe where named Orla and Amy are very professional and made me feel very comfortable with being at the hotel with my 2 children and should be praised and noticed by management. They also helped on request with a smile and care and offered to adapt menu in order to cater for the family this was only done with Orla using her eniciative and thinking outside the box. THANKYOU so much girls .

Arrived after a 3 hour drive and 10 hour shift to be told i could not check in to the room that had been booked for me due to a computer fault and hotel being over booked by 35 people. there was 6 are more couples in the same situation. was told to wait half an hour and nothing still was sorted. so decided i was that tired i would sleep in car.

Wow! Oh dear me,where to begin? We arrived to find one member of staff on reception to check in a coach load of us. Poor girl called Miracles, her computer system let one person check in then didn't work! She told us it may be an hour/ hour and a half before someone could sort it out! Albeit not her fault if the system breaks but the manager was allegedly not on site or contactable to sort it! No organisation,apparently the rooms weren't allocated or cleaned so no check in! Needed to leave for London at 4 & no rooms sorted. I had emailed to complain at the terrible check in and no response! Thank you Kayleigh Marney for ruining the experience! I believe she rocked up at some point but denied who she was! The coach driver had to chivvy things up,very grateful to him! The room we had was OK. Dodged a bullet there but no mattress protectors or heating that worked in the room! Cold plates at breakfast & slow to top up breakfast items,plenty of staff but not really doing anything! Overall a spoilt trip and no apology from Mercure! Well done!

overnachting i.v.m. een zakenreis. Jammer dat de maaltijd erg sober was qua keuze.

goed en schoon hotel, prettige staff. Het hotel is gelegen vlakbij de snelweg naar London en daardoor hoor je wel wat van het verkeerslawaai. De kamer die we hadden lag aan de achterzijde van het hotel en daardoor hoorden we totaal niets van het verkeer. Het ontbijt moet apart worden bijgekocht en is voor Engelse begrippen goed. Veel parkeergelegeheid aanwezig Kortom weinig te klagen