Mercure Hatfield Oak Hotel 3 stelle

Giudizio clienti (Valutazione ALL) 3.5/5 186 recensioni

Mercure Hatfield Oak Hotel - Image 1
Mercure Hatfield Oak Hotel - Image 2
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Hotel approvato ALLSAFE

I plus dell'hotel

  • Five fully-equipped meeting rooms for up to 100 guests

  • Gallery restaurant serving international cuisine

  • An ALLSAFE Clifton Environmental certified hotel

  • Just 25 minutes to LONDON Kings Cross by rail

  • Located nearby the M25, M1 and A1 with complimentary onsite parking for 100 cars

Le nostre sistemazioni

Posizione dell'hotel

Mercure Hatfield Oak Hotel

Roehyde Way, Hertfordshire
Regno Unito

Coordinate GPS:51.745675, -0.241452

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni


In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.5/5  186 recensioni

Giudizio TripAdvisor  4.0/5  910 recensioni

Bar staff

Punteggio Tripadvisor 5.0/5

hannahbM3921UM In famiglia - Recensione certificata TripAdvisor

The girls who I believe where named Orla and Amy are very professional and made me feel very comfortable with being at the hotel with my 2 children and should be praised and noticed by management. They also helped on request with a smile and care and offered to adapt menu in order to cater for the family this was only done with Orla using her eniciative and thinking outside the box. THANKYOU so much girls .

Poor customer service.

Punteggio Tripadvisor 1.0/5

Richard C Recensione certificata TripAdvisor

Arrived after a 3 hour drive and 10 hour shift to be told i could not check in to the room that had been booked for me due to a computer fault and hotel being over booked by 35 people. there was 6 are more couples in the same situation. was told to wait half an hour and nothing still was sorted. so decided i was that tired i would sleep in car.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Poor Service!

Punteggio Tripadvisor 2.0/5

RebeccaK2210 Recensione certificata TripAdvisor

Wow! Oh dear me,where to begin? We arrived to find one member of staff on reception to check in a coach load of us. Poor girl called Miracles, her computer system let one person check in then didn't work! She told us it may be an hour/ hour and a half before someone could sort it out! Albeit not her fault if the system breaks but the manager was allegedly not on site or contactable to sort it! No organisation,apparently the rooms weren't allocated or cleaned so no check in! Needed to leave for London at 4 & no rooms sorted. I had emailed to complain at the terrible check in and no response! Thank you Kayleigh Marney for ruining the experience! I believe she rocked up at some point but denied who she was! The coach driver had to chivvy things up,very grateful to him! The room we had was OK. Dodged a bullet there but no mattress protectors or heating that worked in the room! Cold plates at breakfast & slow to top up breakfast items,plenty of staff but not really doing anything! Overall a spoilt trip and no apology from Mercure! Well done!

Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.


Punteggio Tripadvisor 4.0/5

Pierre C Per affari - Recensione certificata TripAdvisor

albergo buono, prezzo buono per il servizio fornito. Posizionato fuori città, personale disponibile e colazione buona. Bisogna prenotare con largo anticipo per avere delle buone offerte. Qualche problema con l'acqua del bagno

Thank you for taking the time to review our hotel following your recent visit. We are so pleased you had an enjoyable stay, but I am sorry to hear that you encountered some problems with the water in your room. I do hope this will not deter you from using us in the future should you are in the area. Kind Regards Katherine

ottimo per viaggi d'affari

Punteggio Tripadvisor 4.0/5

elena78saronno Recensione certificata TripAdvisor

ripeto struttura molto buona e molto apprezzata per viaggi di lavoro, incontri d'affari e ben attrezzata anche come pub. Per turismo non mi pare consigliabile,è abbastanza lontana dal centro di Hatfield che è rappresentato dalla The Galleria, grande centro commerciale con numerosi ristoranti "etnici" , pub, negozi di abbigliamento e cinema. I "residenti " trovano in questo centro le loro occasioni di vita sociale e di svago per i figli.

Thank you for your review

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 120 recensioni 8.9/10 Posizione
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  • 166 recensioni 3.6/10 Pulizia
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  • 106 recensioni 4.7/10 Cibo
  • 83 recensioni 1.9/10 Servizi

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