Novotel Ahmedabad 5 stars

WE CAME HERE AT NIGHT BUT THE HOTSTAFCFS STILL GAVE US WARM WELCOMED,VERY GOOD SERVICE,ALL FOOD IN THE BREAKFAST ARE AWESOME MAD ME LIKE BE HOME NICE DECORATIONS DISHES I WILL COME BACK AGAIN SOON IN THE FUTURE

We held business meetings by booking conference room, dinner and 7 rooms. While the company paid all the bill in advance lumpsum, the hotel asked each of my employee to pay for the room again simply because their systems says so.. Took much longer to get the clarity, 2 guests had to pay ultimately and upon 5 times follow up they are still awaiting their refunds. There was no refund receipt provided on tope of that. A very embarrassing event for my office colleagues

I stay at Novotel Ahmedabad regularly for my official visit. Room is booked via my corporate portal and payment is also done by corporate credit card. On day of check in I got a call at 2:53 to know at what time I will check in. I informed I will check midnight as I always do. However to my surprise validation payment from my card was deducted without my knowledge. Note the impacts of this 1. As it was not mentioned to me that hotel is deducting validation amount, I had to call back hotel to check that whether amount Is deducted by Hotel or some spammer called me and did something. 2. Simultaneously I had to call bank to check who actually deducted amount. See the mental hassle and my time wastage for above 2 calls to check that whether Novotel called or some spammer. If your staff would have informed me that they are deducting money I would have been relaxed. How you can deduct money from anyone without any knowledge. 3. Now comes the post payment hassle. As it is my corporate card , expense come automatic in payment portal and each amount spent has to be supported by invoice. Issue is on single day I get 2 swipes from hotel and system will not accept 2 hotel stays on same night . Now for just rs 1 ( it was not revered even after my immediate call back), I need to run from post to pillar and lot of internal approvals . If person ( mob # 95…) who called me to check my check in time I would have informed him to check my past history of stay and also about my corporate booking and validated stay.

Service good, food quality is very good

First-day room problem, after that smooth process