Dear Mr. G., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had an amazing experience and particularly enjoyed the complimentary room upgrade extended during your visit. It is always a pleasure to create little moments of delight for our guests, and knowing that this gesture contributed positively to your stay is truly rewarding. We are equally pleased that you appreciated the comfort and cleanliness of your accommodation. Your encouraging feedback motivates our team to continue delivering thoughtful and memorable hospitality. As a valued ALL – Accor Live Limitless Classic member, your trust and appreciation mean a great deal to us. Thank you once again for choosing Novotel Ahmedabad. We look forward to welcoming you and your partner back for another exceptional stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. A. S., Thank you for taking the time to share such detailed and candid feedback regarding your recent stay at Novotel Ahmedabad. I am deeply concerned to learn of your disappointing experience and sincerely apologise that we failed to deliver the comfort, hospitality, and service standards you rightfully expected from us. Your observations regarding the condition and cleanliness of your Premium Room, malfunctioning telephone and safety locker, missing amenities, and overall maintenance are particularly concerning. Equally disappointing is your experience with our gym facilities, restaurant environment, Wi-Fi connectivity, and, most importantly, the lack of attentiveness and warmth demonstrated by our team. While I understand that certain aspects of our hotel's physical layout may not have aligned with your expectations, there can be no justification for shortcomings in cleanliness, maintenance, guest comfort, or service delivery. These are fundamental responsibilities that we must consistently uphold. I am especially sorry that you felt our managers were not sufficiently engaged with guests. Hospitality is not merely about providing facilities; it is about making every guest feel welcomed, acknowledged, and genuinely cared for. I regret that we failed to create that experience for you. Please be assured that I am taking personal ownership of your concerns and will review them with our respective departmental leaders. Particular attention will be given to room inspections, preventive maintenance, availability of guest amenities, gym upkeep, and reinforcing service attentiveness across our operational teams. I also recognise your disappointment regarding the value received in comparison with the price paid. Your feedback is a serious reminder that our guests' confidence must be earned through the quality of their experience, not simply through our brand or positioning. Mr. S., I understand that your experience has left you with little confidence in our hotel, and I would not wish to diminish your concerns with mere assurances. I sincerely regret that we let you down and would appreciate an opportunity to connect with you personally to better understand your experience. Should your travels bring you back to Ahmedabad, I would be grateful for an opportunity to personally oversee your arrangements and work towards restoring your faith in our hospitality. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. J., Thank you for sharing your excellent feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that every aspect of your experience, from the seamless booking process through the ALL App to your accommodation, dining, and overall service, met your expectations. Your perfect ratings and generous recommendation are truly encouraging for our entire team. As a valued ALL – Accor Live Limitless Gold member, your continued trust and loyalty are sincerely appreciated. Thank you once again for choosing Novotel Ahmedabad. We look forward to welcoming you back and ensuring another exceptional and memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. D., Thank you for sharing your candid feedback following your recent stay at Novotel Ahmedabad. While I am pleased to know that you appreciated our location, accommodation, and the comfort of your room, I am deeply concerned to learn that your overall experience fell short of expectations, particularly with regard to our breakfast service and the attentiveness of our team. Please accept my sincere apologies for the disappointment caused. Your observation regarding associates engaging in personal conversations rather than remaining attentive to guests is particularly concerning and certainly does not reflect the hospitality standards we strive to uphold. We take your feedback seriously and will personally review these concerns with the respective teams to reinforce service discipline, attentiveness, and the importance of anticipating guest needs. Every guest deserves to feel acknowledged, valued, and genuinely cared for throughout their stay. I would also appreciate an opportunity to understand your breakfast experience in greater detail, as this will help us address the specific shortcomings rather than merely acknowledge them. Mr. D., I sincerely regret that we were unable to deliver the experience you rightfully expected from us. I hope you will allow us another opportunity to restore your confidence in our hospitality and demonstrate the standards Novotel Ahmedabad truly stands for. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. S., Thank you for sharing your wonderful feedback following your recent business stay at Novotel Ahmedabad. We are delighted to know that you enjoyed a very comfortable stay and that our team's kindness, cooperation and attentive service contributed to such a positive experience. It is particularly gratifying to see that every aspect of your stay, from arrival and accommodation to breakfast, cleanliness, connectivity and departure, met your expectations. Your perfect recommendation is a wonderful affirmation of our team's commitment to creating warm and effortless guest experiences. Your appreciation will certainly encourage our colleagues to continue delivering hospitality with the same sincerity and care. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally comfortable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had an excellent experience and that every aspect of your stay, from arrival and accommodation to cleanliness, service and departure, met your expectations. Your perfect recommendation is a wonderful encouragement to our entire team. It is especially gratifying to know that Priyanka made such a positive impression on you. Your kind words recognising her as “the best” will certainly be shared with her and serve as a meaningful appreciation of her dedication and warm hospitality. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally enjoyable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share such detailed and candid feedback following your recent stay at Novotel Ahmedabad. I sincerely regret that your second stay once again left you with several concerns, particularly when you have continued to choose us for our convenient location. Please accept my apologies for the condition of the room and the inconvenience caused by the chair replacement, leaking washbasin and the lingering odour from the carpets. Your comments regarding the impact of the earlier monsoon-related water ingress are particularly concerning, and we acknowledge the importance of ensuring that our rooms and corridors are maintained to a standard that provides both comfort and confidence. I also regret the experience you encountered at check-in, including the card transaction issue. We understand the importance of handling payment transactions with complete accuracy and explaining any technical difficulty clearly and reassuringly to the guest. Your feedback on this aspect, as well as the ease of WiFi access, has been noted for appropriate review. Your observations regarding our Food & Beverage offerings are equally valuable. We are sorry that the quality, variety and pricing of the buffet did not provide the value you expected. Your specific comments regarding the preparation and taste of certain dishes will be shared with our culinary and Food & Beverage teams. At the same time, we are grateful for your appreciation of Chef Mintu and the attentive service you received at our Continental offering. We also acknowledge your feedback regarding staff training, communication and ALL member recognition. These are important elements of the overall guest journey, and we will reinforce the required standards with the concerned teams to ensure greater consistency in service and recognition. Your continued patronage, despite these concerns, is something we do not take for granted. We sincerely hope to have the opportunity to restore your confidence and demonstrate meaningful improvement across the areas you have highlighted during your next visit. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. M., Thank you for sharing your feedback following your recent family stay at Novotel Ahmedabad. We are pleased to know that you had an excellent stay overall and particularly appreciated the accommodation, cleanliness, WiFi and the attentiveness of our team. Your positive comments are sincerely appreciated and serve as an encouragement to our colleagues. At the same time, we regret that our culinary offerings did not fully meet your expectations. We have noted your feedback regarding the breakfast experience and will share it with our Food & Beverage team as we continue to refine the quality, variety and overall dining experience we offer our guests. We also appreciate your continued trust in Novotel Ahmedabad as an ALL Gold member. Your feedback is valuable to us, and we hope to have the opportunity to welcome you and your family again, with an even more satisfying experience across every aspect of your stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your family stay at Novotel Ahmedabad. I sincerely regret that several aspects of your experience fell short of the standards we strive to maintain. Please accept my apologies for the considerable delay in arranging the extra bed and for the difficulty you experienced in reaching our Reception and Housekeeping teams. Having to personally come down to the Front Desk late in the evening to follow up, particularly while travelling with your family, is certainly not the level of convenience or responsiveness you should have experienced. I am equally concerned to learn about the condition of the hair dryer and washroom flush mechanism in the room. These are matters that should have been identified and rectified before the room was assigned, and we regret the inconvenience caused. Your comments regarding the breakfast and Premier Lounge service are also well noted. Repeatedly requesting replenishment without receiving a timely response is understandably frustrating, and we acknowledge the need for greater attentiveness and more proactive service during these periods. Your feedback has been shared with the respective teams, with particular emphasis on response time, room readiness, maintenance checks and timely replenishment of food offerings. We value your feedback as an opportunity to strengthen these aspects of our operation. We sincerely hope you will give us another opportunity to restore your confidence in Novotel Ahmedabad and provide you and your family with the seamless, comfortable and attentive experience you should have received from the outset. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share your positive feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you appreciated our convenient location, attentive team, service and breakfast offerings. It is particularly gratifying to see that your overall experience was so positive and that Novotel Ahmedabad continues to be a preferred choice for your business travels. As a valued ALL Gold member, your continued confidence in our hospitality is sincerely appreciated. Your recommendation is a wonderful encouragement to the entire team and inspires us to consistently uphold the standards of service our guests expect. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally comfortable and seamless. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. C., Thank you for sharing your kind feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you enjoyed a comfortable stay and appreciated our convenient location, accommodation, cleanliness, connectivity and overall experience. Your perfect recommendation is particularly encouraging and reflects the confidence we strive to earn from every guest. We are also pleased to know that you enjoyed the experience as an ALL Classic member. Your positive feedback is a meaningful encouragement to our team and motivates us to remain attentive to every detail throughout the guest journey. We look forward to welcoming you back to Novotel Ahmedabad and providing you with another comfortable and seamless stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. J., Thank you for sharing such a detailed and heartfelt account of yet another memorable stay at Novotel Ahmedabad. It is truly rewarding to know that, with every visit, the hotel continues to evoke a sense of warmth, familiarity and belonging for you. Being regarded as a “home away from home” is one of the most meaningful compliments our team can receive. Your generous appreciation of Chef Aman, Chef Minto, Pehap, Muskan, Punia, Pradeep, Nikita, Payal, Kajol, Shelly, Vipul and our Housekeeping team is sincerely valued. Chef Aman will be especially delighted to know that his personalised creations brought an added touch of delight to your stay. Your recognition of the team's attentiveness, warmth and responsiveness will certainly be shared with them as an encouragement to continue creating such personalised experiences. We also appreciate your kind mention of Mr. Gautam and hope your next visit provides the opportunity to enjoy his signature Americano once again. At the same time, I would like to sincerely apologise for the recurring shortcomings you have experienced with our security, valet and bell desk services. Your concern is entirely valid, particularly as the arrival experience sets the tone for the entire stay. More importantly, we acknowledge that this is not the first time you have brought this matter to our attention, and I regret that you have not yet seen the level of improvement you reasonably expected. Your feedback has been taken with the seriousness it deserves, and we will reinforce the required standards of attentiveness, coordination and proactive assistance with the concerned teams. We have also noted your feedback regarding connectivity and the welcome benefits that were not extended during this visit. As a valued ALL Platinum member and a much-appreciated returning guest, we recognise the importance of ensuring that your membership benefits and recognition are delivered with consistency and care. Thank you once again for your continued trust in Novotel Ahmedabad and for taking the time to highlight both what we are doing well and where we must improve. We look forward to welcoming you back soon and ensuring that your next arrival reflects the same warmth, attentiveness and professionalism that you experience throughout the rest of the hotel. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. K., Thank you for taking the time to share your feedback following your recent business stay at Novotel Ahmedabad. We are pleased to know that you found your stay comfortable overall and appreciated the accommodation, cleanliness, service, and the pleasant experience at the hotel. We are especially glad that you enjoyed the live music, and we will be happy to share your appreciation with the team. We have also taken note of your feedback regarding the food and breakfast experience. We understand that dining is an important part of the overall stay, and your comments will help us focus on enhancing the quality, variety, and consistency of our offerings. Thank you once again for sharing your valuable feedback. We look forward to welcoming you back to Novotel Ahmedabad and providing you with an even more enjoyable experience. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. R., Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the significant shortcomings you experienced during your six-night stay and throughout your event at Novotel Ahmedabad. We deeply regret that your experience fell considerably short of the standards we endeavour to uphold. Your concerns regarding the repeated interruptions despite the Do Not Disturb indication, unstable Wi-Fi connectivity, and the interruption to the shower water supply are particularly concerning. These are fundamental aspects of a comfortable stay, and we acknowledge the inconvenience and frustration they caused. We are equally concerned by your experience during the event. The lack of adequate assistance for your guests, disturbance from adjoining events, insufficient responsiveness to your concerns, the condition and upkeep of the ballroom washrooms, and the absence of basic event requirements such as tissues and napkins are serious service lapses. We understand that these shortcomings would have significantly impacted an important business event and sincerely regret that we did not deliver the level of coordination and attention you had rightfully expected. Your feedback has been taken with the utmost seriousness and shared with the respective teams for a detailed review of the operational lapses highlighted. We are also reinforcing the importance of respecting guest privacy requests and maintaining proactive coordination between our Front Office, Housekeeping, Engineering, Events and Operations teams. While we understand that an apology cannot undo the inconvenience you experienced, please be assured that your feedback is being used as an opportunity to identify the gaps in our processes and strengthen our service delivery. We sincerely regret disappointing you and hope that we may have the opportunity to restore your confidence in Novotel Ahmedabad in the future. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. G., Thank you for taking the time to share such a wonderful review following your recent family stay at Novotel Ahmedabad. We are delighted to know that you were particularly impressed by the personal care and thoughtful attention extended by our team. Creating a sense of genuine warmth and personalised hospitality is at the heart of what we strive to deliver, and your appreciation is a wonderful affirmation of these efforts. We are equally pleased to know that your experience as an ALL Gold member exceeded your expectations, particularly with the room upgrade, welcome amenity and recognition extended during your stay. Your continued confidence in Novotel Ahmedabad and the ALL Accor programme is sincerely valued. Your generous feedback and wholehearted recommendation are a great source of encouragement for our entire team. We look forward to welcoming you and your family back to Novotel Ahmedabad and ensuring that every future visit is equally memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. K., Thank you for sharing such an enthusiastic and encouraging review following your recent stay at Novotel Ahmedabad. We are delighted to know that you had an excellent experience and that the warm, cheerful and attentive nature of our team contributed to making your stay truly enjoyable. It is equally pleasing to know that you appreciated our culinary offerings and experienced a smooth and seamless journey from check-in through departure. We are especially grateful for your kind recognition of Radhika. Her supportive and attentive approach is exactly the spirit of hospitality we strive to embody, and we will be delighted to share your appreciation with her and the wider team. Your perfect feedback across the various aspects of your stay, including our facilities, dining experiences and ALL member recognition, is immensely encouraging. Thank you for placing your confidence in Novotel Ahmedabad and for recommending us so wholeheartedly. We look forward to welcoming you and your family back and creating another exceptional experience for you. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for sharing such a detailed and generous account of your recent stay at Novotel Ahmedabad. It is immensely gratifying to know that you had an excellent and comfortable experience and that our team contributed so meaningfully to your stay. Your appreciation of Yogesh’s creative towel artistry, Mintu and Aman’s attentive service at the restaurant, and Kishen’s excellent masala tea is truly heartening. We will certainly share your kind words with each of them. We are equally grateful for your special mention of Vipul Kaushal, Bursha and Sapna for their personalised care and assistance throughout your stay. We are particularly honoured by your decision to choose Novotel Ahmedabad for your future visits to the city. Knowing that you previously stayed with another hotel and have now placed your confidence in us is a wonderful compliment and a responsibility we greatly value. Your observations regarding the variety of the lounge selection and the timely replenishment of breakfast items are well noted. We sincerely appreciate you bringing these points to our attention, particularly in view of your extended stay. We will reinforce the importance of proactive monitoring and timely replenishment with the concerned teams to ensure that our guests do not have to request assistance for such basic requirements. We have also noted your feedback regarding the Wi-Fi connectivity and its speed, and will continue to work towards providing a more seamless digital experience. Thank you once again for your trust, thoughtful suggestions and generous appreciation of our colleagues. It will be our pleasure to welcome you back to Novotel Ahmedabad on your next visit and make your stay even more comfortable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. A., Thank you for taking the time to share your gracious feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had a pleasant and comfortable stay and that the courteous and attentive service of our team contributed positively to your experience. Your appreciation is truly valued and serves as a wonderful encouragement to our colleagues. It is particularly gratifying to know that you would wholeheartedly recommend Novotel Ahmedabad. We sincerely appreciate your confidence in us and look forward to the pleasure of welcoming you back for another seamless and memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. B., Thank you for taking the time to share your gracious feedback following your recent stay at Novotel Ahmedabad. We are delighted to learn that you had a wonderful stay and appreciated the attentive service extended by our team. It is particularly gratifying to know that the comfort of your accommodation, cleanliness, breakfast and overall experience met your expectations. Your kind recognition is a great encouragement to our colleagues, who remain committed to delivering thoughtful, attentive and personalised hospitality to every guest. We are equally pleased to know that you would recommend both Novotel Ahmedabad and the ALL Accor loyalty programme. We sincerely appreciate your recommendation and look forward to the pleasure of welcoming you and your family back for another exceptional stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad