Grand Mercure Jinan Sunshine

Customer review rating 4.6/5 3,808 reviews

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ALLSAFE approved hotel

Grand Mercure Jinan Sunshine
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+ 18 Services
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Room 1

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • JINAN INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Business center with support staff

Hotel location

Grand Mercure Jinan Sunshine

No 33 Sunshine New Rd
Huaiyin District
250022
jinan
china

Tel: +8653166898888

Fax: (+86)531/66898811

Check-in from 12h00

Check out up to 12h00

  • By plane

    JINAN INTL AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By train

    WEST RAILWAY ST At 10km / 6.21 miles

GPS :36.644446, 116.9821

Our accommodation(s)

Superior, 1 King bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Superior, 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Room, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Room, 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Suite

Accessible room
  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Superior Non-Smoking Room with one Single bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LE CHINOIS

Type of cuisine: Other cooking style

Cantonese specialities enhanced with local favorites dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS

Type of cuisine: International

Oasis provides All-Day dining with International and Asian specialities available via a la carte and buffet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VUE

Non contractual photo

Vue is the lobby bar to meet friends and business contacts, while enjoying your favorite beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 700

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Grand Mercure Jinan Sunshine

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,808 reviews

tripadvisor

TripAdvisor Rating 4.5/5

102 reviews

Fabulous hotel good cost performance

Customer review rating 4.6/5

Bob Couples - 20/08/2020 Confirmed reviews ALL

Front office service is great and tremendous, 9 in the evening the business center had shut down and I have some document to print urgently, a kind hearted receptionist help me print it free. I really appreciate that. However, the bathtub in the room is not clean enough I can even see the dust in it, the light in room is dark as well. The garage has enough parking lots which is great and convenient but the garbage station just locate next to the elevator in garage, it smells disgusting and I persuade hotel manager to smell it himself. Overall that’s a fabulous stay although it has some details to approve.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the room cleaning and garage smell problems, I have reported to the related department to follow up. In this morning briefing, our general manager also asked engineering manager to make a exhaust system renovation plan of the underground parking lot. Thank you for your advice, so that we can find out the problems and improve it in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

Clean & Convenient

Customer review rating 4.6/5

Yyz Business - 19/01/2020 Confirmed reviews ALL

Easy to check in and check out. Room is big ,clean and comfortable.

I can feel safe, clean and comfortable.

Customer review rating 4.6/5

K. Friends - 19/12/2019 Confirmed reviews ALL

staff smiling, room and windows glass clean, elevator using safe as accessing with room card nessasury.

Dear Mr K., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

very good

Customer review rating 4.6/5

Fuchuan Business - 23/09/2019 Confirmed reviews ALL

nice kindly

Sales manager

Customer review rating 4.6/5

L. Y. Solo - 12/09/2019 Confirmed reviews ALL

Good

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Good experience overall

Customer review rating 4.6/5

Xu W. Families - 29/06/2019 Confirmed reviews ALL

Friendly staff, spacious room, decent breakfast, reasonable price Upon checking in, a tour was given by a very friendly gentleman, whose name I cannot remember now, of rooms with different layout. There was sewer smell initially in the room we stayed, which was fixed after it was reported. The room was quite almost our entire stay, except the last night. There were a couple staying next to our room, spoke loudly late at night, which could be heard clearly in my room.

good value for money

Customer review rating 4.6/5

Ul… Couples - 21/05/2019 Confirmed reviews ALL

good value for money

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Great modern Hotel in friendly atmosphere

Customer review rating 4.6/5

Vivienne Business - 15/05/2019 Confirmed reviews ALL

I had a great Room and I enjoyed the breakfast very much. Also the Gym was good to get moving a bit.

Dear Ms P., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Excellent

Customer review rating 4.6/5

Charlie P. Business - 24/04/2019 Confirmed reviews ALL

Overall the experience was great. The lounge was closed but they honored the lounge privileges in the restaurant. The staff and service was excellent. Would stay there again.

Dear Mr P. Iii, We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Standard

Customer review rating 4.6/5

M. G. T. Business - 03/04/2019 Confirmed reviews ALL

Normal, housekeeping staffs helpful

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback in our housekeeing staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the food feedback you mentioned, we will also give feedback to relevant departments and take positive measures to further change and improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan

Very good

Customer review rating 4.6/5

L. Y. Business - 02/04/2019 Confirmed reviews ALL

excellence

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
Customer review rating 4.6/5

Jun Z. Business - 11/03/2019 Confirmed reviews ALL

upgrade room and fast check out, very good

Dear Mr Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience manager

Few thing should be fixed

Customer review rating 4.6/5

Kirs T. Business - 01/03/2019 Confirmed reviews ALL

In general it was good, breakfast asl well worth of money. Regret rooms are worn out and needs to be refurbished. Take care about water supply and plumbing equipment - they are simply in bad condition.

Dear Mr T., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team. We have planned to carry out the maintenance of room facilities and equipment, we also attach great importance to this issue. I am sure that this feedback will serve as an encouragement and helpful as we strive to continuously improve the quality of our services and hardware. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than this one.Best regards! Sincerely, Lavinia Fan Guest Experience Manager

Great stay and service

Customer review rating 4.6/5

Ys Business - 15/01/2019 Confirmed reviews ALL

Service was good, room was neat and tidy, international friendly electrical sockets

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Excellent

Customer review rating 4.6/5

L. Y. Solo - 14/01/2019 Confirmed reviews ALL

Very good

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Good hotel, bad HVAC system, poor room quality finish.

Customer review rating 4.6/5

Marc-antoine S. Business - 07/01/2019 Confirmed reviews ALL

I like the hotel, the staff, the breakfast buffet. But the heating in the rooms is an issue, I made multiple complaints about it and my problem was never solved: it was always too hot in the room, around 25C which is way too much. I know it is the winter and its ''out of your control'', but the heating system should be able to let guests control their room temperature. Also, VERY POOR WIFI.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine, which we have been reading very seriously. We deeply regret that you have felt uncomfortable with the temperature in your room and the speed of our Wifi did not meet your expectations. We would like to express our sincerest apologies for the inconveniences. Our heating system during the cold winter season here in Jinan is municipal unified and therefore sometimes very difficult to control from our side. We cannot supply cold air during the heating period and can only offer an air cooler as an alternative. We have already made a note in your profile and will definitely prepare one for you during your next stay with us. Our apologies for the weak Wifi, together with our IT department we are working on this to establish the quality of product our valued Grand Mercure customers like you are accustomed to. Thank you again for your feedback, which is very important to us and allows addressing issues immediately and helping us highlighting improvement areas within our hotel. We very much appreciate your kind comments on our staff service and our breakfast aspects. We always enjoy hearing about the things we do right, this allows us to continue to strive for excellence and we will share your most favorable sentiments and your kind feedback with the entire team. Our success is due to the actions of very special individuals who work to exceed the expectations of our guests. Again, our sincerest apologies for the inconveniences and we thank you for choosing our hotel as your first choice of accommodation and we look forward to welcoming you back here in Jinan in the near future. Sincerely, Hartmut Schaller General Manager

comfort

Customer review rating 4.6/5

M. H. Business - 24/12/2018 Confirmed reviews ALL

comfortable & relax

Customer review rating 4.6/5

Ahmed E. Business - 17/12/2018 Confirmed reviews ALL

Amazing hotel

Dear Mr e., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

I am satisfied for you hotel.

Customer review rating 4.6/5

W. W. Business - 29/11/2018 Confirmed reviews ALL

Good, no any comment!

Dear Mr. W., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

GOOD for service and average for facility

Customer review rating 4.6/5

L. Q. Business - 22/11/2018 Confirmed reviews ALL

This year, the facility such as towel is worn-out, others are all very good.

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