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Grand Mercure Jinan Sunshine

Customer review rating (ALL Rating) 4.6/5 3,899 reviews

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Grand Mercure Jinan Sunshine
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+ 24 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Jinan Sunshine

No 33 Sunshine New Rd
Huaiyin District
250022 jinan
china

Tel: +8653166898888

Fax: (+86)531/66898811

Check-in from 12h00

Check out up to 12h00

  • By plane

    JINAN INTL AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By train

    WEST RAILWAY ST At 10km / 6.21 miles

GPS:36.644446, 116.9821

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 700 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Grand Mercure Jinan Sunshine

100% genuine reviews from our guests

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ALL Rating 4.6/5

3,899 reviews

TripAdvisor Rating 4.0/5

103 reviews

Good stay

Customer review rating 5.0/5

Fuchuan Business - 13/07/2021 Confirmed reviews ALL

Good stay

尊敬的 付川先生： 感谢惠赐有关下榻济南阳光壹佰雅高美爵酒店 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 刘玉慧 贵宾接待经理

good stay.

Customer review rating 5.0/5

Shenggang J. Business - 05/11/2020 Confirmed reviews ALL

service good.

Dear Mr.j., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

Fabulous hotel good cost performance

Customer review rating 4.5/5

Bob Couples - 20/08/2020 Confirmed reviews ALL

Front office service is great and tremendous, 9 in the evening the business center had shut down and I have some document to print urgently, a kind hearted receptionist help me print it free. I really appreciate that. However, the bathtub in the room is not clean enough I can even see the dust in it, the light in room is dark as well. The garage has enough parking lots which is great and convenient but the garbage station just locate next to the elevator in garage, it smells disgusting and I persuade hotel manager to smell it himself. Overall that’s a fabulous stay although it has some details to approve.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the room cleaning and garage smell problems, I have reported to the related department to follow up. In this morning briefing, our general manager also asked engineering manager to make a exhaust system renovation plan of the underground parking lot. Thank you for your advice, so that we can find out the problems and improve it in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

Clean & Convenient

Customer review rating 5.0/5

Yyz Business - 19/01/2020 Confirmed reviews ALL

Easy to check in and check out. Room is big ,clean and comfortable.

I can feel safe, clean and comfortable.

Customer review rating 5.0/5

K. Friends - 19/12/2019 Confirmed reviews ALL

staff smiling, room and windows glass clean, elevator using safe as accessing with room card nessasury.

Dear Mr K., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

very good

Customer review rating 5.0/5

Fuchuan Business - 23/09/2019 Confirmed reviews ALL

nice kindly

Sales manager

Customer review rating 5.0/5

L. Y. Solo - 12/09/2019 Confirmed reviews ALL

Good

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Good experience overall

Customer review rating 4.0/5

Xu W. Families - 29/06/2019 Confirmed reviews ALL

Friendly staff, spacious room, decent breakfast, reasonable price Upon checking in, a tour was given by a very friendly gentleman, whose name I cannot remember now, of rooms with different layout. There was sewer smell initially in the room we stayed, which was fixed after it was reported. The room was quite almost our entire stay, except the last night. There were a couple staying next to our room, spoke loudly late at night, which could be heard clearly in my room.

good value for money

Customer review rating 5.0/5

Ul… Couples - 21/05/2019 Confirmed reviews ALL

good value for money

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Great modern Hotel in friendly atmosphere

Customer review rating 4.0/5

Vivienne Business - 15/05/2019 Confirmed reviews ALL

I had a great Room and I enjoyed the breakfast very much. Also the Gym was good to get moving a bit.

Dear Ms P., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Excellent

Customer review rating 5.0/5

Charlie P. Business - 24/04/2019 Confirmed reviews ALL

Overall the experience was great. The lounge was closed but they honored the lounge privileges in the restaurant. The staff and service was excellent. Would stay there again.

Dear Mr P. Iii, We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Standard

Customer review rating 3.5/5

M. G. T. Business - 03/04/2019 Confirmed reviews ALL

Normal, housekeeping staffs helpful

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback in our housekeeing staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the food feedback you mentioned, we will also give feedback to relevant departments and take positive measures to further change and improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan

Very good

Customer review rating 5.0/5

L. Y. Business - 02/04/2019 Confirmed reviews ALL

excellence

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
Customer review rating 5.0/5

Jun Z. Business - 11/03/2019 Confirmed reviews ALL

upgrade room and fast check out, very good

Dear Mr Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience manager

Few thing should be fixed

Customer review rating 3.5/5

Kirs T. Business - 01/03/2019 Confirmed reviews ALL

In general it was good, breakfast asl well worth of money. Regret rooms are worn out and needs to be refurbished. Take care about water supply and plumbing equipment - they are simply in bad condition.

Dear Mr T., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team. We have planned to carry out the maintenance of room facilities and equipment, we also attach great importance to this issue. I am sure that this feedback will serve as an encouragement and helpful as we strive to continuously improve the quality of our services and hardware. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than this one.Best regards! Sincerely, Lavinia Fan Guest Experience Manager

Great stay and service

Customer review rating 4.5/5

Ys Business - 15/01/2019 Confirmed reviews ALL

Service was good, room was neat and tidy, international friendly electrical sockets

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Excellent service

TripAdvisor rating 4.0/5

Lee Sian N Business - 07/03/2016 TripAdvisor review

Nice hotel for its class. Front desk service is very good. Location a bit out to the city centre. Surrounding eatery places is limited, very little choice. I would say it is for business hotel not for leisure.

We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Assistant Front Office Manager Grand Mercure Jinan Sunshine

very nice

TripAdvisor rating 5.0/5

d a Business - 17/03/2014 TripAdvisor review

one of the best hotel experience among chinese hotels. all levels of staff were helpful, nice and polite. very good quality breakfast. fast wifi and ethernet. comment though: bed too soft and room temperature too high.

Dear guest, I am delighted that we have been able to achieve your fullest satisfaction and happiness. Your comment does motivate us to carry on with hotel and our service as well to carry on with the philosophy – The Hotel with the Human Touch! Also Our hotel could provide you two kind of bed mattress, we would offer you the hard bed mattress during your next stay !

nice hotel

TripAdvisor rating 5.0/5

zhangyun1206 Business - 16/12/2013 TripAdvisor review

This is my second stay in this hotel, everything is fine. Service good, room is a little small but very clean, no smell. Breakfast is good and suitable for western customers. The room charge is reasonable.

Dear Zhangyun1206, Thank you for your approval of our hotel and we are delighted that our hotel are able to achieve your fullest satisfaction and happiness. We look forward to your next stay !

很好的体验

TripAdvisor rating 5.0/5

Yifei D Family - 22/11/2013 TripAdvisor review

The location is just so so; new hotel, the facilities is so good. And the waiter's attitude is very good, specially in Jinan! The room was comfortable, if a humidifier in winter can be configured for the better, good breakfast, optional room more than the other, good coffee!

Dear Yifei D: We are happy to see that our hotel has been generally achieved your satisfaction! We perpared the humidifier in winter time now and please tell Front desk or any of our staff at your next stay! We sincere looking forward to see you soon! All the best Rene Tobler General Manager Grand Mercure Jinan Sunshine

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