머큐어 런던 블룸즈버리 4성

고객 평점 (ALL 평가) 4.0/5 2,813 리뷰

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호텔설명

호텔 추가 정보

  • An ALLSAFE Clifton Environmental certified hotel

  • Full English Breakfast available daily.

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • QR code food service . Food can be eaten in the restaurant, bar or collected and taken to room

숙박

호텔 위치

머큐어 런던 블룸즈버리

130 134 Southampton Row
WC1B 5AF 런던
영국

GPS:51.520798, -0.123307

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

MERCURE BLOOMSBURY BAR

비 계약 사진

비공식적인 바 공간에서 음료와 스낵을 즐기거나 무료 WIFI를 이용해 앉아서 책을 읽거나 업무를 볼 수 있습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  2,813 리뷰

TripAdvisor 평가  4.0/5  2,830 리뷰

Very very very poor. NO FRIDGE!!

트립어드바이저 평점 2.0/5

mscollins2018 비즈니스 - TripAdvisor 인증 리뷰

Shabby, tiny room. Filthy net curtains. Dodgy electrics burning my hand on a plug when removing it from a socket. Tiny bathroom and you can’t even sit straight on the loo. Ditto the shower - I’m average height and build but couldn’t stand facing the shower. No water provided despite my booking email telling me there was. Towel rail broken and electrical fitting loose. Floor slippery: no bath mat: No disability access. NO FRIDGE IN ROOM - had to beg for an ice bucket to keep milk cool: milk provided in sachets left exposed to sunlight and curdled. Some of the reception staff very rude: only good thing were the staff in the breakfast room. Overall very poor, not worth the money, AVOID!

Dear mscollins2018 I'm truly sorry to hear about the numerous issues you encountered during your stay, Your experience is certainly not reflective of the high standards we aim to provide. We have shared your feedback with the team to make improvement and avoid a reoccurrence. Kindest Regards, Simon

Ok and handy for the Museum - better options

트립어드바이저 평점 3.0/5

Nigel H 비즈니스 - TripAdvisor 인증 리뷰

The key for me is that the ‘on site’ facilities said fitness centre clearly - I carried all my kit down and back! - though the hotel does not have one - they said if the “click through the information it says that” - you judge for me, honesty is key. The room was small, the window was frosted seemingly to an inner well, way up in the ceiling was a small window with a remote control blind - no really! The carpet by the bathroom was loose and folded back and the batteries in the remote were dead (and it was mucky - very mucky). Also worth noting the hotel does not have a place to eat onsite though LOADs of good places to eat around and about. Bed was ok and looked clean, it had a safe deposit and coffee/tea making bits. This one has definitely for me gone on the ‘ok if there is no other option list’ though to be avoided where possible.

Dear Nigel H, I'm truly sorry to hear about the numerous issues you encountered during your stay, Your experience is certainly not reflective of the high standards we aim to provide. Your feedback is valuable in order to improve the services. If there's anything else I can assist you with or if you need further guidance, please feel free to let me know. I hope your future travels are much more pleasant. Kindest Regards, Simon

Hostile Unfriendly Mercure Reception Staff Bloomsbury

트립어드바이저 평점 1.0/5

dunxrob 비즈니스 - TripAdvisor 인증 리뷰

Booked twin Arrived 2.45 Said could get another room now No warning that 101 was a disabled room … neither of us are disabled. You used disabled room? Toilet not what you expect in a London hotel That was a first Wife went down Told “oh those rooms are for anyone” Hmmm … wet floor and tiny sink Ok… so 212 Go to 212…. It’s a double Again no warning or choice Now I’m back down Politely say We booked two singles… isn’t that on the booking Yes “We can separate” Hmm. That’s twice you’ve treated us like second class customers in 5 minutes and your not apologising or nice Now you are hostile And the gang or three female reception are now together giving me hostile looks like I’m trouble I’m not Nice guy Doctor I even smile and apologise saying oh dear - I’m your trouble customer today… unintended … smile again. No smile back. More hostility Ok So I say “forget it… it’s almost three pm… can we have our original booking twin now” More hostile looks Sorry We are full What your full now Yes full … no more twins. Ok … this isn’t nice Just put us back in 101 Ps They lied there I went on booking . Com At least 4-5 twins come up straight away… I have timed dated screenshots to prove it. It’s one thing to be rude and crappy to weary travellers and paying customers It’s another to be rude crappy AND A LIER appalling Mercure brand damage ++++ At least I can put the mattress on floor (bad back) We finish with hostile unfriendly looks and get them each time we leave enter Only the Asian gentleman is nice polite staff… sorry no name… he checked us out. V nice man But the three witches of Mercure are an appalling advert for your brand Suggest get rid or put them on refresher customer training and how to simply be nice to customers, smile and learn that when they screw up it’s ok to apologise and be even nicer. I’ll never stay in a Mercure again I’ll never recommend Mercure again Sort yourselves out Sloppy @bloomsbury Up your game Poor leadership of that hotel probably root cause I was in army. When troops underperform the leader must take responsibility… Be nice Customers keep your hotel paying the bills and making profit Respect them Go the extra mile… not the minimum @miserable And if you don’t enjoy hotel reception work then ford gods sake quit and go find another job DocDuncan Lancs

Dear Duncan , Huge nosiy air-conditioning unit outside our room. Our 1st floor window opened onto a roof with a huge air-conditioning unit. This unit was extremely loud and constant the entire evening. When asked by the staff on reception if everything was OK we did complain about our lack of sleep. The reception staff shrugged off our complaint by saying they themselves had stayed in that room and that the noise wasn't that bad. We then asked to speak to a manager, not something we'd usually do, but no-one was available. We were assured someone would call us in the coming day, two days later and we've had no contact. Apart from this lack of sleep the hotel was relatively clean but very tiered and in need af refurbishment.

Do not stay here, Save yourselves the disappointment.

트립어드바이저 평점 1.0/5

Honestasalways80 TripAdvisor 인증 리뷰

I won a competition last year & one of the prizes was a complimentary nights stay at this hotel, I foolishly paid & wasted £181 for the extra night for an extra night to enjoy my time in london with my mum, had I known what a disappointing stay it would be, I wouldn’t have bothered claiming my prize at all and I certainly wouldn’t have made my mum endure such a horrible experience. We arrived at the hotel on the Sunday afternoon, I rang the hotel to get clear directions as I didn’t receive anything from the hotel and we had never been to that area, we didn’t want to waste money on a taxi if it was only a short walk, I couldn’t understand the receptionist & she couldn’t give me clear directions to the hotel. We eventually arrived at the hotel, the lobby was clean & bright, we made our way to the second floor & to be honest I was hoping for a nice room, comfortable and big enough for two people to move around in. Sadly the room we got was awful, it was tiny and it was certainly not big enough for two people and not worth the money, even worse was, we were faced with brick walls and the added unpleasant noise of the hotels heating/cooling units underneath our window. We could not even open the window for any fresh air. The bathroom was cold even with the radiator on and the door shut. We had twin beds and were the most uncomfortable beds we’ve ever slept on, they had toppers on, why we do not know, both beds were a big lumpy lopsided mess, 2 awful nights sleep & a mediocre breakfast in the morning, nice selection of food, all quite hot if up early enough, nothing to get excited about. On one evening outside the hotel my mother fell over on the pavement right outside the restaurant hurting her hands & knees, she was lucky she did not injure herself seriously. Why is there is a stupid bump (which isn’t noticeable especially in the dark) when the rest of this pavement area outside the restaurant is flat? This is dangerous & someone could really injure themselves. We were extremely disappointed that we were not made aware when booking our stay that the hotel bar and restaurant would be closed on both Sunday & Monday nights. It is appalling that this information was not given. Our stay was disappointing, uncomfortable & not worth the money, complete rip off, we wish we could erase from our minds. Do not stay here waste your money or time here, there are far better, more comfortable hotels/b&bs. This hotel will make your soul sore.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Magda

Overnight stay

트립어드바이저 평점 4.0/5

100deanh Solo travel - TripAdvisor 인증 리뷰

One night stay as my granddaughter was in the great Ormond street hospital. Two people on reception which was up a few steps, the lift was small. The room was nice and had tea , coffee , cappuccino and hot chocolate sachets , nice bathroom. Overall comfortable stay. I did not use the bar or the dining room but on passing they looked nice

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Magda

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,097 리뷰 9.6/10 위치
  • 1,820 리뷰 5.6/10 객실
  • 1,403 리뷰 8.5/10 서비스
  • 48 리뷰 6.6/10 인터넷 가격
  • 1,066 리뷰 4.3/10 안락함
  • 636 리뷰 6.9/10 청결도
  • 579 리뷰 7.9/10 조식
  • 267 리뷰 4.6/10 분위기

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