The Savoy - A Fairmont Hotel 5성

고객 평점 (ALL 평가) 4.8/5 2,627 리뷰

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The Savoy - A Fairmont Hotel - Image 1
The Savoy - A Fairmont Hotel - Image 2
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Strand, WC2R 0EZ LONDON, 영국

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  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

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The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ LONDON
영국

GPS:51.510401, -0.120182

전화
팩스 +44 20 7240 6040

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ALL 평가  4.8/5  2,627 리뷰

TripAdvisor 평가  4.7/5  7,853 리뷰

2025으뜸 시설

A very enjoyable stay

트립어드바이저 평점 5.0/5

Kevin B TripAdvisor 인증 리뷰

A pre-Christmas break in London, we always stay at the Savoy. A very warm welcome form Ayesha on reception. We had been upgraded to suite. Which was a welcome surprise. After a further chat with Ayesha she said for an additional fee we could have a further upgrade to a River View Suite. So, as it's Christmas we said yes. It was a beautiful suite with as described, a stunning view across the Thames towards the London Eye, Houses of Parliament. A very spacious suite, with every amenity. The suite has recently been upgraded, decorated in muted colours with a nice lounge, separate bedroom and large bathroom. We decided, after a walk around London to order a pot of tea in our Suite. I have to say we were rather disappointed, as that was all you got. A pot of tea, milk, sugar, some additional hot water, but not a biscuit in sight. They were extra. Really, a couple of biscuits surely would be automatic when ordering a pot of tea! We love the American Bar and are never disappointed with the service. George, wearing a Trainee badge, looked after us. Very warm, extreemly friendly, professional with a good sense of humour. Dinner that night was in 1890 by Gordon Ramsey. A small, intimate restaurant within the hotel. Nicely spaced tables, a great menu, wine list, as well as great service from Nicoletta, the restaurant manager, and the whole team. After dinner we went to get in the 'Blue lift' to go back to our room to find it not working. So we decided to walk the 6 floor to the 8th floor. When we got to our floor there, outside the lift was a sign with directions to al alternative lift. We did feel that the sign should be on the ground floor as well, so called the front desk just to point this out. Breakfast in The Gallery was a mixed affair. Service was friendly however, the food delivery was slow. We waited over 30 minutes for our breakfast! The waiter must have recognised we had been waiting some time as he came over to apologise for the delay. More drinks in the American Bar the following evening with friends, followed by dinner in The Savoy Grill. Always consistently good in both service and food. A pleasant stay. Do be warned, London hotels have started adding an additional 5% room service charge to the final bill. It is optional but on top of the service charge in bars and restaurants something to be aware of .

Dear Kevin B, We were thrilled to welcome you both back to The Savoy! Thank you for your five star review and detailed feedback. We are delighted to hear you enjoyed your stay overall, and your room allocation in one of our fabulous suites! I wish to thank you in particular for your kind recognition of several team members who looked after you so exceptionally - I will be sure to pass on your recognition to them. I did note your additional comments and I will ensure these are shared with my management team for their review. I always appreciate guests taking the time to provide suggestions and feedback, as it is the only way we can ensure we are meeting the exacting needs of our valued guests - we are most grateful to you for raising these concerns, and for your patience and understanding at the time. The discretionary service charge should have been explained on your reservation and on your arrival, so my apologies if this came as a surprise to you. It is important to be transparent and we will look at the how we can improve this information for guests in the future. Thank you again for your review and we hope to have the pleasure of warmly welcoming you again to The Savoy in the near future. With best wishes for the festive season, Franck Arnold, Managing Director

Exception

트립어드바이저 평점 5.0/5

ToonTraveling TripAdvisor 인증 리뷰

The staff were exceptional-attentive without being intrusive. Every request was handled with efficiency and genuine charm. Concierge recommendations were spot-on, and housekeeping maintained the room to perfection.

Dear Toon Travels, Thank you for taking the time to write such a fantastic review following your recent stay with us, here at The Savoy. It was a pleasure to read, and your comments about the level of service you consistently received are just wonderful; I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon, and please do let us know if there is anything we can help you with in the mean time. With warm regards, Franck X Arnold, Managing Director

Spectacular - highly recommend!

트립어드바이저 평점 5.0/5

cblonde TripAdvisor 인증 리뷰

Everything about the Savoy was amazing! From the gracious welcome at the entrance, to the reception desk, and every staff member we encountered during our stay, the Savoy truly feels like a home away from home. My husband arrived for business a few days earlier than I did and he was raving about everything from day one! The lobby is absolutely beautiful, the room was clean and organized well. Housekeeping does an outstanding job and every single person we encountered in the corridors would greet us, some even knew our name... Turndown service is a wonderful touch which we find has gone missing in many hotels. Personal notes from the staff, fresh water and treats all added to the 5 star experience. Room service was quick and delicious. Amna was super accommodating, even going so far as to write out the breakfast items that I could have with my allergy and send it with my dinner order. Above and beyond! Thank you! We had cocktails at the American Bar and at Restaurant 1890 which were wonderful and service was impeccable. We had dinner at The Savoy Grill - everything was delicious from first course to last. My husband says make sure you get the Beef Wellington...and the sticky toffee pudding! Service was excellent! The staff was knowledgable and accommodating with my allergy. Much appreciated! I have to thank Rahim, Head Concierge who made my husband feel very welcomed his first few days in London as well as during our stay together. Rahim went out of his way to help me send a package to a family member and gave us great recommendations throughout our stay. He was eager to assist no matter what we asked. I also don't want to forget Konrad who had lots of patience with me my first day while my husband was at work. He helped me find my way a few times, and always with a smile. Both gentlemen were eager to assist with a smile and genuine care throughout our time at the Savoy. These connections made our stay even better than we could have imagined. I wish I could remember every name of the outstanding team members we encountered so I could point them out individually... but please know we noticed the details and please keep up the good work...it is evident that the people who work there care about the guests and do their job with pride. I believe the team is what makes the Savoy so spectacular. The pleasure part of the trip was only 2 nights so we couldn't possibly experience everything the Savoy has to offer. We cannot wait to return. Thank you Savoy, until next time.

Dear cblonde, We have really enjoyed reading your detailed review! Your wonderful compliments are praise indeed and mean a lot to us, and I know future guests will find the information you have provided most useful. We are so pleased you were able to join us in The Savoy Grill, American Bar and 1890. Colleagues across the hotel strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. I will ensure your feedback and kind words are shared with them all, and thank you for taking the time to mention Rahim and Konrad individually - I know they will both be thrilled with the recognition. Thank you again for sharing your experience. We very much look forward to warmly welcoming you back again in the near future, and if there is anything we can do to assist you please do not hesitate to reach out to the team. With best regards, Franck X Arnold, Managing Director

Great food but hit and miss service.

트립어드바이저 평점 4.0/5

Leon M TripAdvisor 인증 리뷰

We went for Afternoon Tea. The ambience, location and food were great. The only thing which was less than perfect was the service. Several of the waiters were communicative and attentive. But we were let down by two experiences. First, a male waiter came over and took my teapot away. I told him I wasn't finished and he returned it, then took my cup. Again, I said I wasn't finished and he gave me a top up. Throughout this process he didn't utter a single word. My partner ordered a cocktail before her tea. After drinking it, she asked one of the female waiters if she could have her tea now. That waiter never returned with the tea and she had to ask another. At the end, we had some leftover scones so my partner asked the same female waiter who had failed to bring her tea if we could put the leftovers in a box. The waitress said yes and agreed to include some cream and jam for the scones. Upon arriving home, the cream and jam were nowhere to be seen. As a minor grievance, no one offered to take our coats at any point. We recently had afternoon tea at the Ritz and the service was impeccable. The service here lets down what was otherwise a great experience.

Dear Leon M. Thank you for sharing such detailed feedback. While we truly appreciate your positive comments, we are very sorry to learn of the lack of engagement, care and attention you experienced during your afternoon tea experience. These lapses in service, including the missing cream and jam for your takeaway scones, fall short of the high standards of personal service we strive to deliver. We also regret that no one offered to assist with your coats. This simple gesture is an important part of the Afternoon Tea experience, and it is disappointing that it was overlooked. As we would not wish these moments to be your lasting impression, we kindly ask that you get in touch with us via the email provided on the hotel's website. Our Gallery Manager would very much appreciate the opportunity to speak with you directly and to try to restore your confidence during a future visit. Thank you once again for posting your review and we hope to see you again soon. With best regards, Franck X. Arnold, Managing Director

Excellent

트립어드바이저 평점 5.0/5

Lia B TripAdvisor 인증 리뷰

Our stay at the Savoy was a dream. We had a beautiful room with a very comfortable bed. We had a very luxurious bathroom with delicious amenities. The staff was very kind and helpful. The pool was nice and warm. The location of the hotel couldn't be better, at walking distance of a lot of the sights. It was a very nice surprise to wake up with all the christmas decorations. We would love to come back again.

Dear Lia B, It was wonderful to read your kind words and I am so pleased you had a marvellous Savoy stay and enjoyed your room allocation. Thank you for your kind comments about the attentive level of service you received - I will ensure your feedback is shared with colleagues across the hotel. We agree that the hotel is always a special place to be but everything does seem more magical at Christmas. This year's Frosted Fair theme has been very well received and does look beautiful - it must have been a wonderful surprise to wake up to! Thank you again for sharing your experiences and we very much look forward to warmly welcoming you back again in the near future. With best regards, Franck X Arnold, Managing Director

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