Hotel Mercure Lille Roubaix Grand Hotel 4 estrellas

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Quiet hotel but the staff explained that Summer is their down time because they cater mostly to businesses/ events. The receptionist was so helpful, he doubled as the bartender and he was really great. The room was simple but not lacking

Hotel is nice, very friendly staff. Hotel a bit worn but clean. only bad thing about my stay was the bed, the condition of the bed was very poor, i could feel the springs and felt like i was unable to escape the middle due to the fact of wearing, felt a bit like sleeping in a bowl, no top mattress didn't make it better, pillows was baby size.

Todo muy bien Estuve en una convención y pAra eso, es genial. Habitaciones fenomenales y limpias. Trato agradable, parking gratis Pista junto al río si quieres hacer running en lugar de ir al gimnasio. Comedor en terraza fantástico y un bufé aceptable.

Hola. Estuvimos alojados en este hotel una noche, pero nos hubiera gustado estar una más como mínimo. Muy confortable, en el centro de Roubaix. A dos pasos del metro que te lleva por un lado hasta Lille y por otro a Bélgica. El restaurante ofrece un menú para los huéspedes de 20 euros. Y si lo prefieres pide la carta. Los platos están muy elaborados y el precio es razonable. Tiene una extensa bodega y los postres también los hacen ellos. Las habitaciones son grandes, luminosas y muy cómodas. Disponen de wi-fi en todo el hotel con una alta cobertura. Que es muy importante. Este hotel es donde se alojan la mayoría de periodistas que cubren la mítica París-Roubaix de ciclismo. Por eso es recomendable pasarse por ahí si eres aficionado al ciclismo y quieres charlar con los mejores periodistas especializados en ciclismo de Europa.