Avis-klantbeoordeling (ALL beoordeling) 3.8/5 517 beoordelingen
ibis Lagos Ikeja
23 Toyin Street, Ikeja
Telefoon +234 1 277 7888
E-mailadres voor contact
Toegang: 800 m / 0.5 mi
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After implementing the social distancing rules, the Restaurant now sits 40 capacity.
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ehizeee Zaken - Gecertificeerde beoordeling door TripAdvisor
Great hospitality. The accommodation, service, location, cleanliness, safety are all on point I just love Ibis whether home or abroad. Ibis hotel Ikeja is affordable and quite comfortable. I will gladly recommend the hotel to friends and family.
Dear Ehizeee, Thank you so much for your review on Ibis Hotel Ikeja. We are glad you enjoyed your stay and we look forward to hosting you again soon. Sincerely, Ibis Team
KiranK2088 Soloreis - Gecertificeerde beoordeling door TripAdvisor
Staff response, attitude and it's standards are not really comply with the SOP's of accor hotels. Management of accor hotels needs to closely check on their daily operations. IBIS Ikeja - Lagos is not at all the brand of accor hotels. This is just a shabby hotel no ethics in valuing Guest. This hotel needs typical training to the entire team especially your front office & your f&b service team. When upon seek for any requests it seems they are not willing to serve guest, their appearance towards guests are not welcoming. Front office team needs exclusive training to approach guest. It is to appreciate the front office team to strictly monitor the movements of the guest, that's not mean that they could knock guest rooms in middle of the night and wake them in their sleep and demanding to pay advance for extending stay at the middle of the night. Night receptionist Mr Oluwefemi no hand overs between team he took. Privilege of calling to guest room several time, and knocking the door to several extend and finally he was about to enter my room in the middle of the night to confirm whether a guest in the room and demand for pay. This is ridiculous behaviour of the staff. Despite the guard who was on duty saw me entering to the hotel and even he received me with greetings, the same guard comes with the night front desk staff to knock my room.what kind of ethics these ibis hotel staff of Ikeja Lagos do really follow????? Unbelievable. Accor management team has to send an mystery audit team to review it's brand standards. Really accor hotels Need seriously to consider my review for updating it's service standards.
Cara-Mia K Zaken - Gecertificeerde beoordeling door TripAdvisor
What a disappointment. The service is extremely slow. Waited three hours for food ordered as room service. They also tried to scam me out of cash as they would say they dont have change upon which I insisted on getting my change. Rooms are clean but very small. In general the service and food was slow and disappointing and I will definitely not return.
Dear Cara-Mia, Thank you for your mail. We sincerely apologize for your experience which I believe, was not up to your expectations. Please know that at Ibis Hotel Ikeja, your satisfaction is our No. 1 priority. Your complaints will be channeled to the appropriate department. Please do visit again, at least to give us the chance to show you a great hospitality that we always pride ourselves with. Sincerely, Ibis Team.
396pankajb Zaken - Gecertificeerde beoordeling door TripAdvisor
Property seems old but not well maintained, rooms having some sort of smell. Only thing I liked was shower pressure and availability of hot water every time. Accessibility to the property is easy and enough car parking space available for weekend
Dear 396pankajb, Thank you for taking the time to tell us about your experience at the Ibis Hotel Lagos Ikeja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Hotel Lagos Ikeja, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Jand2010 Soloreis - Gecertificeerde beoordeling door TripAdvisor
The staff are absolutely fantastic, it was a pleasant experience, Courteous and professional, I can not fault the hotel. From the moment I checked in and right to the end, it was a delight. The breakfast was also good but it would be nice to have more tea variety. I would also like to say that the safety and health of everyone was not compromised as everybody followed the Covid-19 regulations and social distancing.
Dear Jand2010, Thank you for your great review. It is always a great pleasure, to hear that our guests had an amazing time at Ibis Hotel Ikeja Lagos. I shall share your review with the rest of the staff, as I'm sure that it will build their confidence and encourage them to serve better. We look forward to having the pleasure of hosting you again. Yours Sincerely, Ibis Team.
In samenwerking met TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price