ibis Styles Beaune Centre 3 Sterne

Dear WERNER F., We thank you for sharing your detailed experience and we sincerely apologize for the inconvenience you encountered during your stay. Your feedback is valuable to us and allows us to identify areas where we need to improve our service. We understand your frustration with the rigidity of our check-in and check-out policy. We are constantly trying to find a balance between departure and arrival times to ensure that each room is properly prepared. However, it seems that this policy has resulted in some inconvenience for you. The rooms are available from 3 p.m. and must be vacated before 12 p.m. Regarding the specific situation of your room, we are sorry and we will contact our room service as well as our housekeeper to clarify the situation. We are truly sorry and apologize for this inconvenience. Regarding your request for compensation, we understand your dissatisfaction and we will forward your request to our management. We will get back to you as soon as possible. Regarding the drink voucher for our franchise hotel, the management has chosen to offer one drink per person on soft drinks or beers. We are sorry that this decision is not to your liking. Once again, we would like to apologize for the inconveniences you encountered during your stay. We appreciate your feedback and are committed to improving our service to provide a better experience for our customers. We hope to have the opportunity to welcome you again and regain your trust. Reception

Dear DANIELLE H., Dear Customer, Thank you for choosing our establishment for your stay in Burgundy and for taking the time to share your opinion. We are delighted to hear that you appreciated our central location, as well as the availability of a garage. However, we are sorry to hear that you encountered some problems during your stay. We would like to apologize for the inconvenience caused by the elevator malfunction. Your comfort is our priority. The elevator was repaired the next day in the morning. We are also aware of your concerns regarding the room. We strive to keep our facilities in top condition and are taking note of a paint refresh for our future renovations. Regarding the bathtub, we will take into account your comment on the height and the absence of handles to improve our service. As for the buffet, we are sorry that its appearance does not meet your expectations. We take note of your remark about the narrow space and we will do our best to improve this situation. Your satisfaction is very important to us, and we will take your comments into account to improve our services and facilities. We hope that despite these inconveniences, you were able to enjoy your stay in Burgundy. If you decide to return to our establishment, we will do our best to provide you with a more pleasant experience. We thank you again for sharing your comments and we hope to have the opportunity to welcome you again. Reception

Dear ECKHARD G., Thank you for taking the time to share your positive experience after your stay at our establishment. We are delighted to hear that you had a good stay and that you found our value for money satisfactory. With us, we strive to provide quality services at competitive prices, and we are happy that you have found our offer in line with your expectations. Your satisfaction is our priority and we are delighted to have been able to meet your needs. We are also glad to know that you enjoyed our good friendly service. Our team is dedicated to providing a warm welcome and attentive service to our customers, and we're glad it was your experience. Thank you once again for choosing our establishment and for sharing your satisfaction with us. Your positive feedback is a great motivation for us. We hope to have the pleasure of welcoming you again during your next stay. Reception

Dear MICHAEL B., We very much appreciate your comments regarding your stay at the ibis Styles Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy if you have spend a good stay with us and you like our different prestations and our friendly staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Dear JOACHIM S., We very much appreciate your comments regarding your stay at the ibis Styles Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy if you have spend a good stay with us and you like our different prestations and our friendly staff (Lydie for the breakast :).) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception